mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-12 18:00:45 +01:00
10158056b6
* Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality
79 lines
3.3 KiB
Python
79 lines
3.3 KiB
Python
""" ..
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.,::;::::::
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..,::::::::,,,,::: Jutda Helpdesk - A Django
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.,,::::::,,,,,,,,,,,,,:: powered ticket tracker for
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.,::::::,,,,,,,,,,,,,,,,,,:;r. small enterprise
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.::::,,,,,,,,,,,,,,,,,,,,,,:;;rr.
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;;;rr (c) Copyright 2008
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;:::;;rr
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.:::,,,,,,,,,,,,,,,,,,,,. ,;;;::::::;;rr Jutda
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.:::,,,,,,,,,,,,,,,,,,. .:;;:::::::::;;rr
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.:::,,,,,,,,,,,,,,,. .;r;::::::::::::;r; All Rights Reserved
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.:::,,,,,,,,,,,,,,, .;r;;:::::::::::;;:.
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.:::,,,,,,,,,,,,,,,. .;r;;::::::::::::;:.
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.;:,,,,,,,,,,,,,,, .,;rr;::::::::::::;:. This software is released
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.,:,,,,,,,,,,,,,. .,:;rrr;;::::::::::::;;. under a limited-use license that
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:,,,,,,,,,,,,,..:;rrrrr;;;::::::::::::;;. allows you to freely download this
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:,,,,,,,:::;;;rr;;;;;;:::::::::::::;;, software from it's manufacturer and
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::::;;;;;;;;;;;:::::::::::::::::;;, use it yourself, however you may not
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.r;;;;:::::::::::::::::::::::;;;, distribute it. For further details, see
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.r;::::::::::::::::::::;;;;;:, the enclosed LICENSE file.
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.;;::::::::::::::;;;;;:,.
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.;;:::::::;;;;;;:,. Please direct people who wish to download this
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.r;;;;;;;;:,. software themselves to www.jutda.com.au.
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,,,..
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$Id$
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"""
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def send_multipart_mail(template_name, email_context, subject, recipients, sender=None, bcc=None, fail_silently=False, files=None):
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"""
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This function will send a multi-part e-mail with both HTML and
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Text parts.
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template_name must NOT contain an extension. Both HTML (.html) and TEXT
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(.txt) versions must exist, eg 'emails/public_submit' will use both
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public_submit.html and public_submit.txt.
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email_context should be a plain python dictionary. It is applied against
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both the email messages (templates) & the subject.
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subject can be plain text or a Django template string, eg:
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New Job: {{ job.id }} {{ job.title }}
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recipients can be either a string, eg 'a@b.com' or a list, eg:
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['a@b.com', 'c@d.com']. Type conversion is done if needed.
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sender can be an e-mail, 'Name <email>' or None. If unspecified, the
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DEFAULT_FROM_EMAIL will be used.
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"""
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from django.core.mail import EmailMultiAlternatives
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from django.template import loader, Context
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from django.conf import settings
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if not sender:
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sender = settings.DEFAULT_FROM_EMAIL
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context = Context(email_context)
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text_part = loader.get_template('%s.txt' % template_name).render(context)
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html_part = loader.get_template('%s.html' % template_name).render(context)
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subject_part = loader.get_template_from_string(subject).render(context)
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if type(recipients) != list:
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recipients = [recipients,]
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msg = EmailMultiAlternatives(subject_part, text_part, sender, recipients, bcc=bcc)
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msg.attach_alternative(html_part, "text/html")
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if files:
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if type(files) != list:
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files = [files,]
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for file in files:
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msg.attach_file(file)
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return msg.send(fail_silently)
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