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6ef420427d
* Added support for e-mailing submitter when a ticket is closed * Added facility to e-mail owner when someone else acts on their ticket
19 lines
1.1 KiB
HTML
19 lines
1.1 KiB
HTML
{% extends "helpdesk/emails/base.html" %}
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{% block header %}Ticket Updated{% endblock %}
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{% block content %}
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Hello,</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Ticket <a href='{{ ticket.staff_url }}'>{{ ticket.ticket }}</a> (<em>{{ ticket.title }}</em>), which is assigned to you, has been updated.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>The following comment was added to ticket <b>{{ ticket.ticket }}</b>:</p>
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<blockquote style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt; padding-left: 20px; border-left: solid #ccc 2px;'>{{ comment }}</blockquote>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>If you wish to view this ticket online, you can visit <a href="{{ ticket.staff_url }}">{{ ticket.staff_url }}</a>.</p>
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{% endblock %}
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