mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2025-02-15 01:39:49 +01:00
cb34b1933a
- look at settings.py for all new options regarding customization. - settings can be accessed inside the templates via the new templatetag 'load_helpdesk_settings' - allow editing of personal followups, but only if followup does not contain any ticketchanges - otherwise this information is lost after the editing. - add 'delete' link to attachments - link to list of closed tickets in queue overview - add 'closed & resolved' section to dashboard - hide 'pre-set reply' box if no pre-set replies are found. - use 'SelectDateWidget' for custom DateField - fix how we update followups so that attachments don't get deleted - fix bug where resolution emails contained the solution 'None' - fix stats crashing bug - fix locale bug
84 lines
4.4 KiB
HTML
84 lines
4.4 KiB
HTML
{% extends "helpdesk/base.html" %}{% load i18n %}
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{% block helpdesk_title %}{% trans "Helpdesk Dashboard" %}{% endblock %}
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{% block helpdesk_head %}
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<script type='text/javascript' language='javascript' src='{{ STATIC_URL }}helpdesk/hover.js'></script>
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{% endblock %}
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{% block helpdesk_body %}
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<table width='40%' align='left'>
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<tr class='row_tablehead'><td colspan='5'>{% trans "Helpdesk Summary" %}</td></tr>
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<tr class='row_columnheads'><th>{% trans "Queue" %}</th><th>{% trans "Open" %}</th><th>{% trans "Resolved" %}</th><th>{% trans "Closed" %}</th></tr>
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{% for queue in dash_tickets %}
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<tr class='row_{% cycle odd,even %} row_hover '>
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<th><a href='{% url helpdesk_list %}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></th>
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<td align="center">{% if queue.open %}<a href='{% url helpdesk_list %}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
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<td align="center">{% if queue.resolved %}<a href='{% url helpdesk_list %}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
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<td align="center">{% if queue.closed %}<a href='{% url helpdesk_list %}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
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</tr>
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{% endfor %}
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</table>
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<p style='margin-left: 42%;'>{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see your own tickets, and those tickets that have no owner. Why not pick up an orphan ticket and sort it out for a customer?" %}</p>
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<br style='clear: both;' />
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<table width='100%'>
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<tr class='row_tablehead'><td colspan='6'>{% trans "Your Open Tickets" %}</td></tr>
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<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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{% for ticket in user_tickets %}
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<tr class='row_{% cycle odd,even %} row_hover'>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
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</tr>
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{% endfor %}
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{% if not user_tickets %}
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<tr class='row_odd'><td colspan='5'>{% trans "You have no tickets assigned to you." %}</td></tr>
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{% endif %}
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</table>
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<br style='clear: both;' />
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<table width='100%'>
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<tr class='row_tablehead'><td colspan='6'>{% trans "Unassigned Tickets" %}</td></tr>
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<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Created" %}</th><th> </th></tr>
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{% for ticket in unassigned_tickets %}
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<tr class='row_{% cycle odd,even %} row_hover'>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|timesince }} ago</span></td>
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<th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> {% if helpdesk_settings.HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED %}| <a href='{% url helpdesk_delete ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a>{% endif %}</th>
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</tr>
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{% endfor %}
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{% if not unassigned_tickets %}
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<tr class='row_odd'><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
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{% endif %}
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</table>
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{% if user_tickets_closed_resolved %}
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<br style='clear: both;' />
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<table width='100%'>
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<tr class='row_tablehead'><td colspan='6'>{% trans "Your closed & resolved Tickets" %}</td></tr>
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<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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{% for ticket in user_tickets_closed_resolved %}
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<tr class='row_{% cycle odd,even %} row_hover'>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
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</tr>
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{% endfor %}
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</table>
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{% endif %}
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{% endblock %}
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