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https://github.com/django-helpdesk/django-helpdesk.git
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189 lines
7.3 KiB
ReStructuredText
189 lines
7.3 KiB
ReStructuredText
Settings
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========
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First, django-helpdesk needs ``django.core.context_processors.request`` activated, so in your ``settings.py`` add::
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from django.conf import global_settings
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TEMPLATE_CONTEXT_PROCESSORS = (
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global_settings.TEMPLATE_CONTEXT_PROCESSORS +
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('django.core.context_processors.request',)
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)
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The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
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HELPDESK_DEFAULT_SETTINGS
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-------------------------
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django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
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If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
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HELPDESK_DEFAULT_SETTINGS = {
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'use_email_as_submitter': True,
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'email_on_ticket_assign': True,
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'email_on_ticket_change': True,
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'login_view_ticketlist': True,
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'email_on_ticket_apichange': True,
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'tickets_per_page': 25
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}
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Generic Options
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---------------
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These changes are visible throughout django-helpdesk
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- **HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT** When a user visits "/", should we redirect to the login page instead of the default homepage?
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**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
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- **HELPDESK_KB_ENABLED** show knowledgebase links?
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**Default:** ``HELPDESK_KB_ENABLED = True``
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- **HELPDESK_NAVIGATION_ENABLED** Show extended navigation by default, to all users, irrespective of staff status?
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**Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
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- **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
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**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``
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- **HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG** List of languages to offer. If set to false, all default google translate languages will be shown.
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**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = ["en", "de", "fr", "it", "ru"]``
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- **HELPDESK_SHOW_CHANGE_PASSWORD** Show link to 'change password' on 'User Settings' page?
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**Default:** ``HELPDESK_SHOW_CHANGE_PASSWORD = False``
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- **HELPDESK_FOLLOWUP_MOD** Allow user to override default layout for 'followups' (work in progress)
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**Default:** ``HELPDESK_FOLLOWUP_MOD = False``
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- **HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE** Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
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**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
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- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
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**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``
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Options shown on public pages
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-----------------------------
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These options only change display of items on public-facing pages, not staff pages.
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- **HELPDESK_VIEW_A_TICKET_PUBLIC** Show 'View a Ticket' section on public page?
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**Default:** ``HELPDESK_VIEW_A_TICKET_PUBLIC = True``
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- **HELPDESK_SUBMIT_A_TICKET_PUBLIC** Show 'submit a ticket' section & form on public page?
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**Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
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Options that change ticket updates
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----------------------------------
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- **HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE** Allow non-staff users to interact with tickets?
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Set to True to allow any authenticated user to manage tickets.
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You can also apply a custom authorisation logic for identifying helpdesk staff members, by setting this to a callable.
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In that case, the value should be a function accepting the active user as a parameter and returning True if the user is considered helpdesk staff, e.g.
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lambda u: u.is_authenticated() and u.is_active and u.groups.filter(name='helpdesk_staff').exists()))
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**Default:** ``HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = False``
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- **HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP** Show edit buttons in ticket follow ups?
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**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = True``
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- **HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP** Show delete buttons in ticket follow ups if user is 'superuser'?
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**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False``
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- **HELPDESK_UPDATE_PUBLIC_DEFAULT** Make all updates public by default? This will hide the 'is this update public' checkbox.
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**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = False``
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- **HELPDESK_STAFF_ONLY_TICKET_OWNERS** Only show staff users in ticket owner drop-downs?
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**Default:** ``HELPDESK_STAFF_ONLY_TICKET_OWNERS = False``
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- **HELPDESK_STAFF_ONLY_TICKET_CC** Only show staff users in ticket cc drop-down?
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**Default:** ``HELPDESK_STAFF_ONLY_TICKET_CC = False``
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Staff Ticket Creation Settings
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------------------------------
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- **HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO** Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
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**Default:** ``HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = False``
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Dashboard Settings
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------------------
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These will change the way the *dashboard* is displayed to staff users when they login.
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- **HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED** Show delete button next to unassigned tickets?
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**Default:** ``HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = True``
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- **HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES** Hide empty queues in dashboard overview?
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**Default:** ``HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = True``
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- **HELPDESK_DASHBOARD_BASIC_TICKET_STATS** Show basic ticket stats on dashboard? This may have performance implications for busy helpdesks.
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**Default:** ``HELPDESK_DASHBOARD_BASIC_TICKET_STATS = False``
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Footer Display Settings
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-----------------------
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- **HELPDESK_FOOTER_SHOW_API_LINK** Show link to API documentation at bottom of page?
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**Default:** ``HELPDESK_FOOTER_SHOW_API_LINK = True``
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- **HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK** Show the 'change language' link at bottom of page? Useful if you have a multilingual helpdesk.
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**Default:** ``HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = False``
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Default E-Mail Settings
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-----------------------
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The following settings default to ``None`` but can be set as defaults, rather than setting them per-queue.
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- ``QUEUE_EMAIL_BOX_TYPE``
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- ``QUEUE_EMAIL_BOX_SSL``
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- ``QUEUE_EMAIL_BOX_HOST````
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- ``QUEUE_EMAIL_BOX_USER``
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- ``QUEUE_EMAIL_BOX_PASSWORD``
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Discontinued Settings
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---------------------
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The following settings were defined in previous versions and are no longer supported.
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- **HELPDESK_CUSTOM_WELCOME**
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- **HELDPESK_KB_ENABLED_STAFF** Now always True
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- **HELPDESK_NAVIGATION_STATS_ENABLED** Now always True
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- **HELPDESK_PREPEND_ORG_NAME** Please customise your local `helpdesk/base.html` template if needed
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- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_SHOW_KB_ON_HOMEPAGE** KB categories are always shown on the homepage
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- **HELPDESK_SUPPORT_PERSON** Please customise your local `helpdesk/attribution.html` template if needed
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