mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-06 02:12:03 +02:00
140 lines
5.1 KiB
Python
140 lines
5.1 KiB
Python
""" ..
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.,::;::::::
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..,::::::::,,,,::: Jutda Helpdesk - A Django
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.,,::::::,,,,,,,,,,,,,:: powered ticket tracker for
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.,::::::,,,,,,,,,,,,,,,,,,:;r. small enterprise
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.::::,,,,,,,,,,,,,,,,,,,,,,:;;rr.
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;;;rr (c) Copyright 2008
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;:::;;rr
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.:::,,,,,,,,,,,,,,,,,,,,. ,;;;::::::;;rr Jutda
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.:::,,,,,,,,,,,,,,,,,,. .:;;:::::::::;;rr
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.:::,,,,,,,,,,,,,,,. .;r;::::::::::::;r; All Rights Reserved
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.:::,,,,,,,,,,,,,,, .;r;;:::::::::::;;:.
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.:::,,,,,,,,,,,,,,,. .;r;;::::::::::::;:.
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.;:,,,,,,,,,,,,,,, .,;rr;::::::::::::;:. This software is released
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.,:,,,,,,,,,,,,,. .,:;rrr;;::::::::::::;;. under a limited-use license that
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:,,,,,,,,,,,,,..:;rrrrr;;;::::::::::::;;. allows you to freely download this
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:,,,,,,,:::;;;rr;;;;;;:::::::::::::;;, software from it's manufacturer and
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::::;;;;;;;;;;;:::::::::::::::::;;, use it yourself, however you may not
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.r;;;;:::::::::::::::::::::::;;;, distribute it. For further details, see
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.r;::::::::::::::::::::;;;;;:, the enclosed LICENSE file.
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.;;::::::::::::::;;;;;:,.
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.;;:::::::;;;;;;:,. Please direct people who wish to download this
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.r;;;;;;;;:,. software themselves to www.jutda.com.au.
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,,,..
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$Id$
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"""
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from django.db import models
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from datetime import datetime
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from django.contrib.auth.models import User
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from django.db.models import permalink
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class Queue(models.Model):
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title = models.CharField(maxlength=100)
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slug = models.SlugField()
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email_address = models.EmailField(blank=True, null=True)
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def __unicode__(self):
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return u"%s" % self.title
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class Admin:
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pass
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class Ticket(models.Model):
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"""
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To allow a ticket to be entered as quickly as possible, only the
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bare minimum fields are required. These basically allow us to
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sort and manage the ticket. The user can always go back and
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enter more information later.
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A good example of this is when a customer is on the phone, and
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you want to give them a ticket ID as quickly as possible. You can
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enter some basic info, save the ticket, give the customer the ID
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and get off the phone, then add in further detail at a later time
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(once the customer is not on the line).
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"""
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OPEN_STATUS = 1
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REOPENED_STATUS = 2
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RESOLVED_STATUS = 3
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CLOSED_STATUS = 4
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STATUS_CHOICES = (
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(OPEN_STATUS, 'Open'),
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(REOPENED_STATUS, 'Reopened'),
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(RESOLVED_STATUS, 'Resolved'),
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(CLOSED_STATUS, 'Closed'),
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)
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title = models.CharField(maxlength=200)
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queue = models.ForeignKey(Queue)
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created = models.DateTimeField(auto_now_add=True)
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submitter_email = models.EmailField(blank=True, null=True, help_text='The submitter will receive an email for all public follow-ups left for this task.')
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assigned_to = models.ForeignKey(User, related_name='assigned_to', blank=True, null=True)
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status = models.IntegerField(choices=STATUS_CHOICES, default=OPEN_STATUS)
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description = models.TextField(blank=True, null=True)
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resolution = models.TextField(blank=True, null=True)
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def _get_assigned_to(self):
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if not self.assigned_to:
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return 'Unassigned'
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else:
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if self.assigned_to.get_full_name():
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return self.assigned_to.get_full_name()
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else:
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return self.assigned_to
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get_assigned_to = property(_get_assigned_to)
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class Admin:
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list_display = ('title', 'status', 'assigned_to',)
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date_hierarchy = 'created'
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list_filter = ('assigned_to',)
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search_fields = ('title',)
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class Meta:
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get_latest_by = "created"
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def __unicode__(self):
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return '%s' % self.title
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def get_absolute_url(self):
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return ('helpdesk.views.view_ticket', [str(self.id)])
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get_absolute_url = permalink(get_absolute_url)
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def save(self):
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if not self.id:
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# This is a new ticket as no ID yet exists.
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self.created = datetime.now()
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super(Ticket, self).save()
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class FollowUp(models.Model):
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ticket = models.ForeignKey(Ticket)
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date = models.DateTimeField(auto_now_add=True)
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title = models.CharField(maxlength=200, blank=True, null=True)
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comment = models.TextField(blank=True, null=True)
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public = models.BooleanField(blank=True, null=True)
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user = models.ForeignKey(User)
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new_status = models.IntegerField(choices=Ticket.STATUS_CHOICES, blank=True, null=True)
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class Meta:
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ordering = ['date']
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class Admin:
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pass
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def __unicode__(self):
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return '%s' % self.title
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class TicketChange(models.Model):
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followup = models.ForeignKey(FollowUp, edit_inline=models.TABULAR)
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field = models.CharField(maxlength=100, core=True)
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old_value = models.TextField(blank=True, null=True, core=True)
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new_value = models.TextField(blank=True, null=True, core=True)
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