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131 lines
4.8 KiB
ReStructuredText
131 lines
4.8 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small enterprise.
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=======================================================================
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Copyright 2009-11 Jutda and Ross Poulton. All Rights Reserved. See LICENSE for details.
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django-helpdesk was formerly known as Jutda Helpdesk, named after the
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company who originally created it. As of January 2011 the name has been
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changed to reflect what it really is: a Django-powered ticket tracker with
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contributors reaching far beyond Jutda.
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Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
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You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/
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Licensing
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=========
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See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
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distributed with 3rd party products which have their own licenses. See
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LICENSE.3RDPARTY for license terms for included packages.
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Dependencies (pre-flight checklist)
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===================================
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1. Python 2.4+
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2. Django (1.3 or newer)
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3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
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4. An existing WORKING Django project with database etc. If you
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cannot log into the Admin, you won't get this product working.
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5. You must have ``django.contrib.markup`` in your ``settings.INSTALLED_APPS`` setting.
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**NOTE REGARDING SQLITE AND SEARCHING:**
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If you use sqlite as your database, the search function will not work as
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effectively as it will with other databases due to its inability to do
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case-insensitive searches. It's recommended that you use PostgreSQL or MySQL
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if possible. For more information, see this note in the Django documentation:
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http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
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When you try to do a keyword search using sqlite, a message will be displayed
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to alert you to this shortcoming. There is no way around it, sorry.
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**NOTE REGARDING MySQL:**
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If you use MySQL, with most default configurations you will receive an error
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when creating the database tables as we populate a number of default templates
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in languages other than English.
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You must create the database the holds the django-helpdesk tables using the
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UTF-8 collation; see the MySQL manual for more information:
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http://dev.mysql.com/doc/refman/5.1/en/charset-database.html
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If you do NOT do this step, and you only want to use English-language templates,
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you can continue however you will receive a warning when running the 'migrate'
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commands.
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Upgrading from previous versions
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================================
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We highly recommend that you use South (available
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from http://south.aeracode.org/) to assist with management of database schema
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changes.
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If you are upgrading from a previous version that did NOT use South for
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migrations (i.e. prior to April 2011) then you will need to 'fake' the first
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migration::
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python manage.py migrate helpdesk 0001 --fake
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If you are upgrading from a previous version of django-helpdesk that DID use
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South, simply download an up to date version of the code base (eg by using
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`git pull`) then migrate the database::
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python manage.py migrate helpdesk --db-dry-run # DB untouched
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python manage.py migrate helpdesk
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Lastly, restart your web server software (eg Apache) or FastCGI instance, to
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ensure the latest changes are in use.
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You can continue to the 'Initial Configuration' area, if needed.
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Django 1.2.x and latest version of django-helpdesk
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==================================================
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If you are running Django 1.2.x then you will need to install django-staticfiles
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(http://pypi.python.org/pypi/django-staticfiles/) and add the following to your
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existing `settings.py` and `urls.py` files.
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settings.py::
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MEDIA_ROOT = '/var/www/media/'
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MEDIA_URL = '/media/'
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STATIC_ROOT = '/var/www/static/'
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STATIC_URL = '/static/'
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INSTALLED_APPS = (
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# Other installed applications here, including 'helpdesk'
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'staticfiles',
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)
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TEMPLATE_CONTEXT_PROCESSORS = (
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# Other context processors listed here
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'staticfiles.context_processors.static',
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)
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urls.py::
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from staticfiles.urls import staticfiles_urlpatterns
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urlpatterns += staticfiles_urlpatterns()
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Once those changes are made, run the following commands to take a copy of the static files::
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$ cd /var/www
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$ mkdir static
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$ cd static
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$ ln -sf /path/to/helpdesk/static/helpdesk/ helpdesk
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Installation
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============
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``pip install django-helpdesk``
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For further installation information see docs/install.html and docs/configuration.html
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Internationalisation
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====================
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If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
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http://www.transifex.net/projects/p/django-helpdesk/resource/core/
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Feel free to request access to contribute your translations.
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