mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-05 09:52:16 +02:00
113 lines
3.9 KiB
Python
113 lines
3.9 KiB
Python
from rest_framework import serializers
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from django.contrib.humanize.templatetags import humanize
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from rest_framework.exceptions import ValidationError
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from .forms import TicketForm
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from .models import Ticket, CustomField
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from .lib import format_time_spent
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from .user import HelpdeskUser
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class DatatablesTicketSerializer(serializers.ModelSerializer):
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"""
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A serializer for the Ticket model, returns data in the format as required by
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datatables for ticket_list.html. Called from staff.datatables_ticket_list.
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"""
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ticket = serializers.SerializerMethodField()
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assigned_to = serializers.SerializerMethodField()
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submitter = serializers.SerializerMethodField()
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created = serializers.SerializerMethodField()
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due_date = serializers.SerializerMethodField()
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status = serializers.SerializerMethodField()
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row_class = serializers.SerializerMethodField()
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time_spent = serializers.SerializerMethodField()
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queue = serializers.SerializerMethodField()
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kbitem = serializers.SerializerMethodField()
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class Meta:
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model = Ticket
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# fields = '__all__'
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fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status',
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'created', 'due_date', 'assigned_to', 'submitter', 'row_class',
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'time_spent', 'kbitem')
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def get_queue(self, obj):
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return {"title": obj.queue.title, "id": obj.queue.id}
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def get_ticket(self, obj):
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return str(obj.id) + " " + obj.ticket
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def get_status(self, obj):
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return obj.get_status
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def get_created(self, obj):
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return humanize.naturaltime(obj.created)
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def get_due_date(self, obj):
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return humanize.naturaltime(obj.due_date)
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def get_assigned_to(self, obj):
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if obj.assigned_to:
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if obj.assigned_to.get_full_name():
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return obj.assigned_to.get_full_name()
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elif obj.assigned_to.email:
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return obj.assigned_to.email
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else:
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return obj.assigned_to.username
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else:
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return "None"
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def get_submitter(self, obj):
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return obj.submitter_email
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def get_time_spent(self, obj):
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return format_time_spent(obj.time_spent)
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def get_row_class(self, obj):
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return obj.get_priority_css_class
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def get_kbitem(self, obj):
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return obj.kbitem.title if obj.kbitem else ""
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class TicketSerializer(serializers.ModelSerializer):
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class Meta:
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model = Ticket
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fields = (
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'id', 'queue', 'title', 'description', 'resolution', 'submitter_email', 'assigned_to', 'status', 'on_hold',
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'priority', 'due_date', 'last_escalation', 'merged_to'
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)
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def __init__(self, *args, **kwargs):
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super().__init__(*args, **kwargs)
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# Add custom fields
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for field in CustomField.objects.all():
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self.fields['custom_%s' % field.name] = field.build_api_field()
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def create(self, validated_data):
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""" Use TicketForm to validate and create ticket """
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queues = HelpdeskUser(self.context['request'].user).get_queues()
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queue_choices = [(q.id, q.title) for q in queues]
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data = validated_data.copy()
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data['body'] = data['description']
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# TicketForm needs id for ForeignKey (not the instance themselves)
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data['queue'] = data['queue'].id
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if data.get('assigned_to'):
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data['assigned_to'] = data['assigned_to'].id
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if data.get('merged_to'):
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data['merged_to'] = data['merged_to'].id
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ticket_form = TicketForm(data=data, queue_choices=queue_choices)
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if ticket_form.is_valid():
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ticket = ticket_form.save(user=self.context['request'].user)
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ticket.set_custom_field_values()
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return ticket
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raise ValidationError(ticket_form.errors)
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def update(self, instance, validated_data):
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instance = super().update(instance, validated_data)
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instance.save_custom_field_values(validated_data)
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return instance
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