django-helpdesk/helpdesk/tests/test_ticket_lookup.py

96 lines
4.1 KiB
Python

# -*- coding: utf-8 -*-
from django.contrib.auth import get_user_model
from django.urls import reverse
from django.test import TestCase
from helpdesk.models import Ticket, Queue
from django.test.utils import override_settings
User = get_user_model()
@override_settings(
HELPDESK_VIEW_A_TICKET_PUBLIC=True
)
class TestTicketLookupPublicEnabled(TestCase):
def setUp(self):
q = Queue(title='Q1', slug='q1')
q.save()
t = Ticket(title='Test Ticket', submitter_email='test@domain.com')
t.queue = q
t.save()
self.ticket = t
def test_ticket_by_id(self):
"""Can a ticket be looked up by its ID"""
# get the ticket from models
t = Ticket.objects.get(id=self.ticket.id)
self.assertEqual(t.title, self.ticket.title)
def test_ticket_by_link(self):
"""Can a ticket be looked up by its link from (eg) an email"""
# Instead of using the ticket_for_url link,
# we will exercise 'reverse' to lookup/build the URL
# from the ticket info we have
# http://example.com/helpdesk/view/?ticket=q1-1&email=None
response = self.client.get(reverse('helpdesk:public_view'),
{'ticket': self.ticket.ticket_for_url,
'email': self.ticket.submitter_email})
self.assertEqual(response.status_code, 200)
def test_ticket_with_changed_queue(self):
# Make a ticket (already done in setup() )
# Now make another queue
q2 = Queue(title='Q2', slug='q2')
q2.save()
# grab the URL / params which would have been emailed out to submitter.
url = reverse('helpdesk:public_view')
params = {'ticket': self.ticket.ticket_for_url,
'email': self.ticket.submitter_email}
# Pickup the ticket created in setup() and change its queue
self.ticket.queue = q2
self.ticket.save()
# confirm that we can still get to a url which was emailed earlier
response = self.client.get(url, params)
self.assertNotContains(response, "Invalid ticket ID")
def test_add_email_to_ticketcc_if_not_in(self):
staff_email = 'staff@mail.com'
staff_user = User.objects.create(username='staff', email=staff_email, is_staff=True)
self.ticket.assigned_to = staff_user
self.ticket.save()
email_1 = 'user1@mail.com'
ticketcc_1 = self.ticket.ticketcc_set.create(email=email_1)
# Add new email to CC
email_2 = 'user2@mail.com'
ticketcc_2 = self.ticket.add_email_to_ticketcc_if_not_in(email=email_2)
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
# Add existing email, doesn't change anything
self.ticket.add_email_to_ticketcc_if_not_in(email=email_1)
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
# Add mail from assigned user, doesn't change anything
self.ticket.add_email_to_ticketcc_if_not_in(email=staff_email)
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
self.ticket.add_email_to_ticketcc_if_not_in(user=staff_user)
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
# Move a ticketCC from ticket 1 to ticket 2
ticket_2 = Ticket.objects.create(queue=self.ticket.queue, title='Ticket 2', submitter_email=email_2)
self.assertEqual(ticket_2.ticketcc_set.count(), 0)
ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_1)
self.assertEqual(ticketcc_1.ticket, ticket_2)
self.assertEqual(ticket_2.ticketcc_set.count(), 1)
# Adding email_2 doesn't change since it is already submitter email
ticket_2.add_email_to_ticketcc_if_not_in(email=email_2)
self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_2)
self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
# Finally test function raises a Value error when no parameter is given
self.assertRaises(ValueError, ticket_2.add_email_to_ticketcc_if_not_in)