mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-12 18:00:45 +01:00
96 lines
3.2 KiB
Python
96 lines
3.2 KiB
Python
from django.contrib.auth import get_user_model
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from helpdesk.models import FollowUp, FollowUpAttachment, Ticket
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from helpdesk.serializers import FollowUpAttachmentSerializer, FollowUpSerializer, TicketSerializer, UserSerializer, PublicTicketListingSerializer
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from rest_framework import viewsets
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from rest_framework.mixins import CreateModelMixin
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from rest_framework.permissions import IsAdminUser, IsAuthenticated
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from rest_framework.viewsets import GenericViewSet
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from rest_framework.pagination import PageNumberPagination
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from helpdesk import settings as helpdesk_settings
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class ConservativePagination(PageNumberPagination):
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page_size = 25
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page_size_query_param = 'page_size'
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class UserTicketViewSet(viewsets.ReadOnlyModelViewSet):
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"""
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A list of all the tickets submitted by the current user
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The view is paginated by default
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"""
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serializer_class = PublicTicketListingSerializer
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pagination_class = ConservativePagination
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permission_classes = [IsAuthenticated]
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def get_queryset(self):
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tickets = Ticket.objects.filter(submitter_email=self.request.user.email).order_by('-created')
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for ticket in tickets:
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ticket.set_custom_field_values()
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return tickets
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class TicketViewSet(viewsets.ModelViewSet):
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"""
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A viewset that provides the standard actions to handle Ticket
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You can filter the tickets by status using the `status` query parameter. For example:
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`/api/tickets/?status=Open,Resolved` will return all the tickets that are Open or Resolved.
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"""
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queryset = Ticket.objects.all()
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serializer_class = TicketSerializer
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pagination_class = ConservativePagination
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permission_classes = [IsAdminUser]
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def get_queryset(self):
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tickets = Ticket.objects.all()
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# filter by status
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status = self.request.query_params.get('status', None)
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if status:
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statuses = status.split(',') if status else []
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status_choices = helpdesk_settings.TICKET_STATUS_CHOICES
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number_statuses = []
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for status in statuses:
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for choice in status_choices:
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if str(choice[0]) == status:
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number_statuses.append(choice[0])
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if number_statuses:
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tickets = tickets.filter(status__in=number_statuses)
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for ticket in tickets:
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ticket.set_custom_field_values()
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return tickets
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def get_object(self):
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ticket = super().get_object()
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ticket.set_custom_field_values()
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return ticket
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class FollowUpViewSet(viewsets.ModelViewSet):
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queryset = FollowUp.objects.all()
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serializer_class = FollowUpSerializer
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pagination_class = ConservativePagination
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permission_classes = [IsAdminUser]
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def perform_create(self, serializer):
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serializer.save(user=self.request.user)
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class FollowUpAttachmentViewSet(viewsets.ModelViewSet):
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queryset = FollowUpAttachment.objects.all()
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serializer_class = FollowUpAttachmentSerializer
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pagination_class = ConservativePagination
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permission_classes = [IsAdminUser]
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class CreateUserView(CreateModelMixin, GenericViewSet):
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queryset = get_user_model().objects.all()
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serializer_class = UserSerializer
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permission_classes = [IsAdminUser]
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