mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-14 10:51:21 +01:00
201 lines
9.6 KiB
HTML
201 lines
9.6 KiB
HTML
|
||
|
||
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
|
||
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
||
|
||
<html xmlns="http://www.w3.org/1999/xhtml">
|
||
<head>
|
||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||
|
||
<title>Welcome to django-helpdesk’s documentation! — django-helpdesk v0.1 documentation</title>
|
||
<link rel="stylesheet" href="_static/default.css" type="text/css" />
|
||
<link rel="stylesheet" href="_static/pygments.css" type="text/css" />
|
||
<script type="text/javascript">
|
||
var DOCUMENTATION_OPTIONS = {
|
||
URL_ROOT: '',
|
||
VERSION: '0.1',
|
||
COLLAPSE_INDEX: false,
|
||
FILE_SUFFIX: '.html',
|
||
HAS_SOURCE: true
|
||
};
|
||
</script>
|
||
<script type="text/javascript" src="_static/jquery.js"></script>
|
||
<script type="text/javascript" src="_static/underscore.js"></script>
|
||
<script type="text/javascript" src="_static/doctools.js"></script>
|
||
<link rel="top" title="django-helpdesk v0.1 documentation" href="#" />
|
||
<link rel="next" title="License" href="license.html" />
|
||
</head>
|
||
<body>
|
||
<div class="related">
|
||
<h3>Navigation</h3>
|
||
<ul>
|
||
<li class="right" style="margin-right: 10px">
|
||
<a href="genindex.html" title="General Index"
|
||
accesskey="I">index</a></li>
|
||
<li class="right" >
|
||
<a href="license.html" title="License"
|
||
accesskey="N">next</a> |</li>
|
||
<li><a href="#">django-helpdesk v0.1 documentation</a> »</li>
|
||
</ul>
|
||
</div>
|
||
|
||
<div class="document">
|
||
<div class="documentwrapper">
|
||
<div class="bodywrapper">
|
||
<div class="body">
|
||
|
||
<div class="section" id="welcome-to-django-helpdesk-s-documentation">
|
||
<h1>Welcome to django-helpdesk’s documentation!<a class="headerlink" href="#welcome-to-django-helpdesk-s-documentation" title="Permalink to this headline">¶</a></h1>
|
||
<p>django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.</p>
|
||
<div class="section" id="how-does-it-look">
|
||
<h2>How Does It Look?<a class="headerlink" href="#how-does-it-look" title="Permalink to this headline">¶</a></h2>
|
||
<p>You can see a demo installation at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a></p>
|
||
</div>
|
||
<div class="section" id="quick-start">
|
||
<h2>Quick Start<a class="headerlink" href="#quick-start" title="Permalink to this headline">¶</a></h2>
|
||
<p>django-helpdesk is just a Django application with models, views, templates, and some media. If you’re comfortable with Django just try <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. If not, continue to read the Installation document.</p>
|
||
</div>
|
||
<div class="section" id="key-features">
|
||
<h2>Key Features<a class="headerlink" href="#key-features" title="Permalink to this headline">¶</a></h2>
|
||
<p>django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context <em>‘customers’</em> may be external users, or other people within your company.</p>
|
||
<ul class="simple">
|
||
<li>Tickets can be opened vi a email</li>
|
||
<li>Multiple queues / categories of tickets</li>
|
||
<li>Integrated FAQ / knowledgebase</li>
|
||
</ul>
|
||
<div class="section" id="customer-facing-capabilities">
|
||
<h3>Customer-facing Capabilities<a class="headerlink" href="#customer-facing-capabilities" title="Permalink to this headline">¶</a></h3>
|
||
<p>Customers (who are not ‘staff’ users in Django) can:</p>
|
||
<ol class="arabic simple">
|
||
<li>Browse your knowledgebase / FAQ</li>
|
||
<li>Submit support requests via web/email</li>
|
||
<li>Review open and closed requests they submitted</li>
|
||
</ol>
|
||
</div>
|
||
<div class="section" id="staff-capabilities">
|
||
<h3>Staff Capabilities<a class="headerlink" href="#staff-capabilities" title="Permalink to this headline">¶</a></h3>
|
||
<p>If a user is a staff member, they get general helpdesk access, including:</p>
|
||
<ol class="arabic simple">
|
||
<li>See the ticket dashboard showing unassigned tickets and basic status of the helpdesk</li>
|
||
<li>Review the tickets assigned to them</li>
|
||
<li>Search through all tickets, open and closed</li>
|
||
<li>Save their searches for future use</li>
|
||
<li>Follow up or respond to tickets</li>
|
||
<li>Assign tickets to themselves or other staff members</li>
|
||
<li>Resolve tickets</li>
|
||
</ol>
|
||
</div>
|
||
</div>
|
||
<div class="section" id="licensing">
|
||
<h2>Licensing<a class="headerlink" href="#licensing" title="Permalink to this headline">¶</a></h2>
|
||
<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the <tt class="xref doc docutils literal"><span class="pre">license</span> <span class="pre">documentation</span></tt>.</p>
|
||
</div>
|
||
<div class="section" id="dependencies">
|
||
<h2>Dependencies<a class="headerlink" href="#dependencies" title="Permalink to this headline">¶</a></h2>
|
||
<ol class="arabic simple">
|
||
<li>Python 2.4+</li>
|
||
<li>Django (1.2 or newer)</li>
|
||
<li>An existing <strong>working</strong> Django project with database etc. If you cannot log into the Admin, you won’t get this product working!</li>
|
||
</ol>
|
||
</div>
|
||
<div class="section" id="contents">
|
||
<h2>Contents:<a class="headerlink" href="#contents" title="Permalink to this headline">¶</a></h2>
|
||
<div class="toctree-wrapper compound">
|
||
<ul>
|
||
<li class="toctree-l1"><a class="reference internal" href="license.html">License</a><ul>
|
||
<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-jquery-jquery-ui">License for jQuery & jQuery UI</a></li>
|
||
<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-jquery-ui-smoothness-theme">License for jQuery UI ‘Smoothness’ theme</a></li>
|
||
<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-akismet-py">License for akismet.py</a></li>
|
||
</ul>
|
||
</li>
|
||
<li class="toctree-l1"><a class="reference internal" href="install.html">Installation</a><ul>
|
||
<li class="toctree-l2"><a class="reference internal" href="install.html#getting-the-code">Getting The Code</a></li>
|
||
<li class="toctree-l2"><a class="reference internal" href="install.html#adding-to-your-django-project">Adding To Your Django Project</a></li>
|
||
</ul>
|
||
</li>
|
||
<li class="toctree-l1"><a class="reference internal" href="configuration.html">Configuration</a></li>
|
||
<li class="toctree-l1"><a class="reference internal" href="settings.html">Settings</a><ul>
|
||
<li class="toctree-l2"><a class="reference internal" href="settings.html#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
|
||
</ul>
|
||
</li>
|
||
<li class="toctree-l1"><a class="reference internal" href="spam.html">Spam Filtering</a><ul>
|
||
<li class="toctree-l2"><a class="reference internal" href="spam.html#id1">Akismet</a></li>
|
||
<li class="toctree-l2"><a class="reference internal" href="spam.html#typepad-antispam">TypePad AntiSpam</a></li>
|
||
<li class="toctree-l2"><a class="reference internal" href="spam.html#example">Example</a></li>
|
||
</ul>
|
||
</li>
|
||
<li class="toctree-l1"><a class="reference internal" href="custom_fields.html">Custom Fields</a></li>
|
||
<li class="toctree-l1"><a class="reference internal" href="api.html">Ticket API</a></li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="sphinxsidebar">
|
||
<div class="sphinxsidebarwrapper">
|
||
<h3><a href="#">Table Of Contents</a></h3>
|
||
<ul>
|
||
<li><a class="reference internal" href="#">Welcome to django-helpdesk’s documentation!</a><ul>
|
||
<li><a class="reference internal" href="#how-does-it-look">How Does It Look?</a></li>
|
||
<li><a class="reference internal" href="#quick-start">Quick Start</a></li>
|
||
<li><a class="reference internal" href="#key-features">Key Features</a><ul>
|
||
<li><a class="reference internal" href="#customer-facing-capabilities">Customer-facing Capabilities</a></li>
|
||
<li><a class="reference internal" href="#staff-capabilities">Staff Capabilities</a></li>
|
||
</ul>
|
||
</li>
|
||
<li><a class="reference internal" href="#licensing">Licensing</a></li>
|
||
<li><a class="reference internal" href="#dependencies">Dependencies</a></li>
|
||
<li><a class="reference internal" href="#contents">Contents:</a><ul>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
|
||
<h4>Next topic</h4>
|
||
<p class="topless"><a href="license.html"
|
||
title="next chapter">License</a></p>
|
||
<h3>This Page</h3>
|
||
<ul class="this-page-menu">
|
||
<li><a href="_sources/index.txt"
|
||
rel="nofollow">Show Source</a></li>
|
||
</ul>
|
||
<div id="searchbox" style="display: none">
|
||
<h3>Quick search</h3>
|
||
<form class="search" action="search.html" method="get">
|
||
<input type="text" name="q" size="18" />
|
||
<input type="submit" value="Go" />
|
||
<input type="hidden" name="check_keywords" value="yes" />
|
||
<input type="hidden" name="area" value="default" />
|
||
</form>
|
||
<p class="searchtip" style="font-size: 90%">
|
||
Enter search terms or a module, class or function name.
|
||
</p>
|
||
</div>
|
||
<script type="text/javascript">$('#searchbox').show(0);</script>
|
||
</div>
|
||
</div>
|
||
<div class="clearer"></div>
|
||
</div>
|
||
<div class="related">
|
||
<h3>Navigation</h3>
|
||
<ul>
|
||
<li class="right" style="margin-right: 10px">
|
||
<a href="genindex.html" title="General Index"
|
||
>index</a></li>
|
||
<li class="right" >
|
||
<a href="license.html" title="License"
|
||
>next</a> |</li>
|
||
<li><a href="#">django-helpdesk v0.1 documentation</a> »</li>
|
||
</ul>
|
||
</div>
|
||
<div class="footer">
|
||
© Copyright 2011, Ross Poulton + Contributors.
|
||
Created using <a href="http://sphinx.pocoo.org/">Sphinx</a> 1.0.7.
|
||
</div>
|
||
</body>
|
||
</html> |