django-helpdesk/helpdesk/views/kb.py
Martin Whitehouse 25542f929e
Initial isort configuration
Will fail build if imports are not sorted correctly
2022-07-22 03:26:41 +02:00

83 lines
2.8 KiB
Python

"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
views/kb.py - Public-facing knowledgebase views. The knowledgebase is a
simple categorised question/answer system to show common
resolutions to common problems.
"""
from django.http import Http404, HttpResponseRedirect
from django.shortcuts import get_object_or_404, render
from django.views.decorators.clickjacking import xframe_options_exempt
from helpdesk import settings as helpdesk_settings, user
from helpdesk.models import KBCategory, KBItem
def index(request):
huser = user.huser_from_request(request)
# TODO: It'd be great to have a list of most popular items here.
return render(request, 'helpdesk/kb_index.html', {
'kb_categories': huser.get_allowed_kb_categories(),
'helpdesk_settings': helpdesk_settings,
})
def category(request, slug, iframe=False):
category = get_object_or_404(KBCategory, slug__iexact=slug)
if not user.huser_from_request(request).can_access_kbcategory(category):
raise Http404
items = category.kbitem_set.filter(enabled=True)
selected_item = request.GET.get('kbitem', None)
try:
selected_item = int(selected_item)
except TypeError:
pass
qparams = request.GET.copy()
try:
del qparams['kbitem']
except KeyError:
pass
template = 'helpdesk/kb_category.html'
if iframe:
template = 'helpdesk/kb_category_iframe.html'
staff = request.user.is_authenticated and request.user.is_staff
return render(request, template, {
'category': category,
'items': items,
'selected_item': selected_item,
'query_param_string': qparams.urlencode(),
'helpdesk_settings': helpdesk_settings,
'iframe': iframe,
'staff': staff,
})
@xframe_options_exempt
def category_iframe(request, slug):
return category(request, slug, iframe=True)
def vote(request, item):
item = get_object_or_404(KBItem, pk=item)
vote = request.GET.get('vote', None)
if vote == 'up':
if not item.voted_by.filter(pk=request.user.pk):
item.votes += 1
item.voted_by.add(request.user.pk)
item.recommendations += 1
if item.downvoted_by.filter(pk=request.user.pk):
item.votes -= 1
item.downvoted_by.remove(request.user.pk)
if vote == 'down':
if not item.downvoted_by.filter(pk=request.user.pk):
item.votes += 1
item.downvoted_by.add(request.user.pk)
item.recommendations -= 1
if item.voted_by.filter(pk=request.user.pk):
item.votes -= 1
item.voted_by.remove(request.user.pk)
item.save()
return HttpResponseRedirect(item.get_absolute_url())