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https://github.com/django-helpdesk/django-helpdesk.git
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dfb821336e
text to assist with future translation efforts. I've no doubt missed a few. Also we don't have a "Change Language" view in here, unsure if this should be a helpdesk function or a function of the parent project. * Updated svn:ignore to ignore .pyc files * Added new function to replace cursor.dictfetchall() which is available in psycopg1 but not psycopg2. New function should work across other database systems, but is untested.
66 lines
2.5 KiB
HTML
66 lines
2.5 KiB
HTML
{% extends "helpdesk/public_base.html" %}{% load i18n %}
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{% block helpdesk_title %}{% trans "View a Ticket" %}{% endblock %}
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{% block helpdesk_head %}
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<script src="http://media.jutda.com.au/helpdesk/nicEdit.js" type="text/javascript"></script>
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<script type="text/javascript">
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$(document).ready(function() {
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nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
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});
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</script>
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{% endblock %}
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{% block helpdesk_body %}
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<table width='100%'>
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<tr class='row_tablehead'><td colspan='2'>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</td></tr>
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<tr class='row_columnheads'><th colspan='2'>{% blocktrans %}Queue: {{ ticket.queue }}{% endblocktrans %}</th></tr>
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<tr class='row_odd'>
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<th>{% trans "Submitted On" %}</th>
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<td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
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</tr>
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<tr class='row_even'>
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<th>{% trans "Submitter E-Mail" %}</th>
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<td>{{ ticket.submitter_email }}</td>
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</tr>
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<tr class='row_odd'>
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<th>{% trans "Priority" %}</th>
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<td>{{ ticket.get_priority_display }}</td>
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</tr>
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<tr class='row_even'>
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<th colspan='2'>{% trans "Description" %}</th>
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</tr>
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<tr class='row_odd'>
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<td colspan='2'>{{ ticket.description }}</td>
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</tr>
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{% if ticket.resolution %}<tr class='row_even'>
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<th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>
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</tr>
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<tr class='row_odd'>
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<td colspan='2'>{{ ticket.resolution }}</td>
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</tr>{% endif %}
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</table>
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{% if ticket.followup_set.public_followups %}
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<h3>{% trans "Follow-Ups" %}</h3>
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{% load ticket_to_link %}
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{% for followup in ticket.followup_set.public_followups %}
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<div class='followup'>
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<div class='title'>{{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
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{{ followup.comment|num_to_link }}
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{% if followup.ticketchange_set.all %}<div class='changes'><ul>
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{% for change in followup.ticketchange_set.all %}
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<li>{% blocktrans %}Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}.{% endblocktrans %}</li>
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{% endfor %}
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</div></ul>{% endif %}
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</div>
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{% endfor %}
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{% endif %}
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{% endblock %}
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