mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-13 02:10:49 +01:00
277 lines
9.3 KiB
Python
277 lines
9.3 KiB
Python
"""
|
|
django-helpdesk - A Django powered ticket tracker for small enterprise.
|
|
|
|
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
|
|
|
|
urls.py - Mapping of URL's to our various views. Note we always used NAMED
|
|
views for simplicity in linking later on.
|
|
"""
|
|
|
|
from django.contrib.auth import views as auth_views
|
|
from django.contrib.auth.decorators import login_required
|
|
from django.urls import include, path, re_path
|
|
from django.views.generic import TemplateView
|
|
from helpdesk import settings as helpdesk_settings
|
|
from helpdesk.decorators import helpdesk_staff_member_required, protect_view
|
|
from helpdesk.views import feeds, login, public, staff
|
|
from helpdesk.views.api import CreateUserView, FollowUpAttachmentViewSet, FollowUpViewSet, TicketViewSet, UserTicketViewSet
|
|
from rest_framework.routers import DefaultRouter
|
|
|
|
|
|
if helpdesk_settings.HELPDESK_KB_ENABLED:
|
|
from helpdesk.views import kb
|
|
|
|
try:
|
|
# TODO: why is it imported? due to some side-effect or by mistake?
|
|
import helpdesk.tasks # NOQA
|
|
except ImportError:
|
|
pass
|
|
|
|
|
|
class DirectTemplateView(TemplateView):
|
|
extra_context = None
|
|
|
|
def get_context_data(self, **kwargs):
|
|
context = super(self.__class__, self).get_context_data(**kwargs)
|
|
if self.extra_context is not None:
|
|
for key, value in self.extra_context.items():
|
|
if callable(value):
|
|
context[key] = value()
|
|
else:
|
|
context[key] = value
|
|
return context
|
|
|
|
|
|
app_name = "helpdesk"
|
|
|
|
base64_pattern = r"(?:[A-Za-z0-9+/]{4})*(?:[A-Za-z0-9+/]{2}==|[A-Za-z0-9+/]{3}=)?$"
|
|
|
|
urlpatterns = [
|
|
path("dashboard/", staff.dashboard, name="dashboard"),
|
|
path("tickets/", staff.ticket_list, name="list"),
|
|
path("tickets/update/", staff.mass_update, name="mass_update"),
|
|
path("tickets/merge", staff.merge_tickets, name="merge_tickets"),
|
|
path("tickets/<int:ticket_id>/", staff.view_ticket, name="view"),
|
|
path(
|
|
"tickets/<int:ticket_id>/followup_edit/<int:followup_id>/",
|
|
staff.followup_edit,
|
|
name="followup_edit",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/followup_delete/<int:followup_id>/",
|
|
staff.followup_delete,
|
|
name="followup_delete",
|
|
),
|
|
path("tickets/<int:ticket_id>/edit/", staff.edit_ticket, name="edit"),
|
|
path("tickets/<int:ticket_id>/update/",
|
|
staff.update_ticket_view, name="update"),
|
|
path("tickets/<int:ticket_id>/delete/",
|
|
staff.delete_ticket, name="delete"),
|
|
path("tickets/<int:ticket_id>/hold/", staff.hold_ticket, name="hold"),
|
|
path("tickets/<int:ticket_id>/unhold/",
|
|
staff.unhold_ticket, name="unhold"),
|
|
path("tickets/<int:ticket_id>/cc/", staff.ticket_cc, name="ticket_cc"),
|
|
path("tickets/<int:ticket_id>/cc/add/",
|
|
staff.ticket_cc_add, name="ticket_cc_add"),
|
|
path(
|
|
"tickets/<int:ticket_id>/cc/delete/<int:cc_id>/",
|
|
staff.ticket_cc_del,
|
|
name="ticket_cc_del",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/dependency/add/",
|
|
staff.ticket_dependency_add,
|
|
name="ticket_dependency_add",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/dependency/delete/<int:dependency_id>/",
|
|
staff.ticket_dependency_del,
|
|
name="ticket_dependency_del",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/resolves/add/",
|
|
staff.ticket_resolves_add,
|
|
name="ticket_resolves_add",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/resolves/delete/<int:dependency_id>/",
|
|
staff.ticket_resolves_del,
|
|
name="ticket_resolves_del",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/attachment_delete/<int:attachment_id>/",
|
|
staff.attachment_del,
|
|
name="attachment_del",
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/checklists/<int:checklist_id>/",
|
|
staff.edit_ticket_checklist,
|
|
name="edit_ticket_checklist"
|
|
),
|
|
path(
|
|
"tickets/<int:ticket_id>/checklists/<int:checklist_id>/delete/",
|
|
staff.delete_ticket_checklist,
|
|
name="delete_ticket_checklist"
|
|
),
|
|
re_path(r"^raw/(?P<type_>\w+)/$", staff.raw_details, name="raw"),
|
|
path("rss/", staff.rss_list, name="rss_index"),
|
|
path("reports/", staff.report_index, name="report_index"),
|
|
re_path(r"^reports/(?P<report>\w+)/$",
|
|
staff.run_report, name="run_report"),
|
|
path("save_query/", staff.save_query, name="savequery"),
|
|
path("delete_query/<int:pk>/", staff.delete_saved_query, name="delete_query"),
|
|
path("settings/", staff.EditUserSettingsView.as_view(), name="user_settings"),
|
|
path("ignore/", staff.email_ignore, name="email_ignore"),
|
|
path("ignore/add/", staff.email_ignore_add, name="email_ignore_add"),
|
|
path("ignore/delete/<int:id>/",
|
|
staff.email_ignore_del, name="email_ignore_del"),
|
|
path("checklist-templates/", staff.checklist_templates, name="checklist_templates"),
|
|
path(
|
|
"checklist-templates/<int:checklist_template_id>/",
|
|
staff.checklist_templates,
|
|
name="edit_checklist_template"
|
|
),
|
|
path(
|
|
"checklist-templates/<int:checklist_template_id>/delete/",
|
|
staff.delete_checklist_template,
|
|
name="delete_checklist_template"
|
|
),
|
|
re_path(
|
|
r"^datatables_ticket_list/(?P<query>{})$".format(base64_pattern),
|
|
staff.datatables_ticket_list,
|
|
name="datatables_ticket_list",
|
|
),
|
|
re_path(
|
|
r"^timeline_ticket_list/(?P<query>{})$".format(base64_pattern),
|
|
staff.timeline_ticket_list,
|
|
name="timeline_ticket_list",
|
|
),
|
|
]
|
|
|
|
if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET:
|
|
urlpatterns += [
|
|
re_path(
|
|
r"^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$",
|
|
staff.ticket_dependency_add,
|
|
name="ticket_dependency_add",
|
|
),
|
|
re_path(
|
|
r"^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$",
|
|
staff.ticket_dependency_del,
|
|
name="ticket_dependency_del",
|
|
),
|
|
]
|
|
|
|
urlpatterns += [
|
|
path("", protect_view(public.Homepage.as_view()), name="home"),
|
|
path("tickets/my-tickets/", protect_view(public.MyTickets.as_view()), name="my-tickets"),
|
|
path("tickets/submit/", public.create_ticket, name="submit"),
|
|
path(
|
|
"tickets/submit_iframe/",
|
|
protect_view(public.CreateTicketIframeView.as_view()),
|
|
name="submit_iframe",
|
|
),
|
|
path(
|
|
"tickets/success_iframe/", # Ticket was submitted successfully
|
|
protect_view(public.SuccessIframeView.as_view()),
|
|
name="success_iframe",
|
|
),
|
|
path("view/", protect_view(public.ViewTicket.as_view()), name="public_view"),
|
|
path("change_language/", public.change_language,
|
|
name="public_change_language"),
|
|
]
|
|
|
|
urlpatterns += [
|
|
re_path(
|
|
r"^rss/user/(?P<user_name>[^/]+)/",
|
|
helpdesk_staff_member_required(feeds.OpenTicketsByUser()),
|
|
name="rss_user",
|
|
),
|
|
re_path(
|
|
r"^rss/user/(?P<user_name>[^/]+)/(?P<queue_slug>[A-Za-z0-9_-]+)/$",
|
|
helpdesk_staff_member_required(feeds.OpenTicketsByUser()),
|
|
name="rss_user_queue",
|
|
),
|
|
re_path(
|
|
r"^rss/queue/(?P<queue_slug>[A-Za-z0-9_-]+)/$",
|
|
helpdesk_staff_member_required(feeds.OpenTicketsByQueue()),
|
|
name="rss_queue",
|
|
),
|
|
path(
|
|
"rss/unassigned/",
|
|
helpdesk_staff_member_required(feeds.UnassignedTickets()),
|
|
name="rss_unassigned",
|
|
),
|
|
path(
|
|
"rss/recent_activity/",
|
|
helpdesk_staff_member_required(feeds.RecentFollowUps()),
|
|
name="rss_activity",
|
|
),
|
|
]
|
|
|
|
|
|
router = DefaultRouter()
|
|
router.register(r"tickets", TicketViewSet, basename="ticket")
|
|
router.register(r"user_tickets", UserTicketViewSet, basename="user_tickets")
|
|
router.register(r"followups", FollowUpViewSet, basename="followups")
|
|
router.register(r"followups-attachments",
|
|
FollowUpAttachmentViewSet, basename="followupattachments")
|
|
router.register(r"users", CreateUserView, basename="user")
|
|
urlpatterns += [re_path(r"^api/", include(router.urls))]
|
|
|
|
|
|
urlpatterns += [
|
|
path("login/", login.login, name="login"),
|
|
path(
|
|
"logout/",
|
|
auth_views.LogoutView.as_view(
|
|
template_name="helpdesk/registration/logged_out.html"
|
|
),
|
|
name="logout",
|
|
),
|
|
path(
|
|
"password_change/",
|
|
auth_views.PasswordChangeView.as_view(
|
|
template_name="helpdesk/registration/change_password.html",
|
|
success_url="./done",
|
|
),
|
|
name="password_change",
|
|
),
|
|
path(
|
|
"password_change/done",
|
|
auth_views.PasswordChangeDoneView.as_view(
|
|
template_name="helpdesk/registration/change_password_done.html",
|
|
),
|
|
name="password_change_done",
|
|
),
|
|
]
|
|
|
|
if helpdesk_settings.HELPDESK_KB_ENABLED:
|
|
urlpatterns += [
|
|
path("kb/", kb.index, name="kb_index"),
|
|
re_path(r"^kb/(?P<slug>[A-Za-z0-9_-]+)/$",
|
|
kb.category, name="kb_category"),
|
|
path("kb/<int:item>/vote/", kb.vote, name="kb_vote"),
|
|
re_path(
|
|
r"^kb_iframe/(?P<slug>[A-Za-z0-9_-]+)/$",
|
|
kb.category_iframe,
|
|
name="kb_category_iframe",
|
|
),
|
|
]
|
|
|
|
urlpatterns += [
|
|
path(
|
|
"help/context/",
|
|
TemplateView.as_view(template_name="helpdesk/help_context.html"),
|
|
name="help_context",
|
|
),
|
|
path(
|
|
"system_settings/",
|
|
login_required(
|
|
DirectTemplateView.as_view(
|
|
template_name="helpdesk/system_settings.html")
|
|
),
|
|
name="system_settings",
|
|
),
|
|
]
|