Sam Splunks 7a7a39d567 Extracting previous ticket status from latest follow-up with new_status set

2024-02-15 16:16:24 +00:00

..

fixtures

Fixes #994

2023-11-23 21:58:02 +01:00

locale

Update French translations

2023-05-01 23:46:20 +02:00

management

Fixing missing capitalized Q_OPEN_STATUSES variable

2024-02-01 15:43:56 +01:00

migrations

Move to ruff, its faster & catches more

2023-11-14 20:37:05 +01:00

static/helpdesk

Fix css for showing ticket followups

2023-12-04 23:38:28 +00:00

templates/helpdesk

Removed ticket new status logic from templates

2024-02-05 11:34:56 +01:00

templatetags

Initial isort configuration

2022-07-22 03:26:41 +02:00

tests

Remove debug output code from tests

2024-01-04 00:16:47 +00:00

views

Fixed pairing parenthesis

2024-02-01 16:28:26 +01:00

__init__.py

Revert "Make sure custom user logic works with Django 1.4"

2014-10-24 18:05:44 +11:00

.flake8

fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs

2021-04-19 21:15:24 +02:00

admin.py

Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error

2024-01-31 14:13:25 +01:00

apps.py

Implement webhooks. Fixes #264

2023-12-02 20:57:21 +00:00

decorators.py

Initial isort configuration

2022-07-22 03:26:41 +02:00

email.py

Implement webhooks. Fixes #264

2023-12-02 20:57:21 +00:00

exceptions.py

Fix formatting per flake8

2022-09-08 22:11:24 +01:00

forms.py

Allow Tickets status choices customization

2024-02-01 15:38:02 +01:00

lib.py

Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values

2024-02-15 15:24:55 +00:00

models.py

Extracting previous ticket status from latest follow-up with new_status set

2024-02-15 16:16:24 +00:00

poll_helpdesk_email_queues.sh

Closes #161 - provide script to simplify automation of email polling

2013-01-20 14:40:57 +11:00

query.py

Removes unused function query_to_dict

2023-01-05 22:30:57 +00:00

serializers.py

Include custom fields in user tickets api endpoint

2024-01-16 22:19:32 +00:00

settings.py

Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting

2024-02-14 13:36:46 +00:00

tasks.py

Initial isort configuration

2022-07-22 03:26:41 +02:00

templated_email.py

Fix flake8 issues

2023-10-10 14:08:47 +01:00

update_ticket.py

Implement webhooks. Fixes #264

2023-12-02 20:57:21 +00:00

urls.py

re-protect public views

2023-11-23 22:52:45 +01:00

user.py

Initial isort configuration

2022-07-22 03:26:41 +02:00

validators.py

Move to ruff, its faster & catches more

2023-11-14 20:37:05 +01:00

webhooks.py

Fix custom field sending in new ticket webhook

2023-12-27 19:39:12 +00:00