mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2025-06-06 09:46:51 +02:00
104 lines
4.2 KiB
Python
104 lines
4.2 KiB
Python
# -*- coding: utf-8 -*-
|
|
from django.contrib.auth import get_user_model
|
|
from django.test import TestCase
|
|
from django.test.utils import override_settings
|
|
from django.urls import reverse
|
|
from helpdesk.models import Queue, Ticket
|
|
|
|
|
|
User = get_user_model()
|
|
|
|
|
|
@override_settings(HELPDESK_VIEW_A_TICKET_PUBLIC=True)
|
|
class TestTicketLookupPublicEnabled(TestCase):
|
|
def setUp(self):
|
|
q = Queue(title="Q1", slug="q1")
|
|
q.save()
|
|
t = Ticket(title="Test Ticket", submitter_email="test@domain.com")
|
|
t.queue = q
|
|
t.save()
|
|
self.ticket = t
|
|
|
|
def test_ticket_by_id(self):
|
|
"""Can a ticket be looked up by its ID"""
|
|
# get the ticket from models
|
|
t = Ticket.objects.get(id=self.ticket.id)
|
|
self.assertEqual(t.title, self.ticket.title)
|
|
|
|
def test_ticket_by_link(self):
|
|
"""Can a ticket be looked up by its link from (eg) an email"""
|
|
# Instead of using the ticket_for_url link,
|
|
# we will exercise 'reverse' to lookup/build the URL
|
|
# from the ticket info we have
|
|
# http://example.com/helpdesk/view/?ticket=q1-1&email=None
|
|
response = self.client.get(
|
|
reverse("helpdesk:public_view"),
|
|
{
|
|
"ticket": self.ticket.ticket_for_url,
|
|
"email": self.ticket.submitter_email,
|
|
},
|
|
)
|
|
self.assertEqual(response.status_code, 200)
|
|
|
|
def test_ticket_with_changed_queue(self):
|
|
# Make a ticket (already done in setup() )
|
|
# Now make another queue
|
|
q2 = Queue(title="Q2", slug="q2")
|
|
q2.save()
|
|
# grab the URL / params which would have been emailed out to submitter.
|
|
url = reverse("helpdesk:public_view")
|
|
params = {
|
|
"ticket": self.ticket.ticket_for_url,
|
|
"email": self.ticket.submitter_email,
|
|
}
|
|
# Pickup the ticket created in setup() and change its queue
|
|
self.ticket.queue = q2
|
|
self.ticket.save()
|
|
|
|
# confirm that we can still get to a url which was emailed earlier
|
|
response = self.client.get(url, params)
|
|
self.assertNotContains(response, "Invalid ticket ID")
|
|
|
|
def test_add_email_to_ticketcc_if_not_in(self):
|
|
staff_email = "staff@mail.com"
|
|
staff_user = User.objects.create(
|
|
username="staff", email=staff_email, is_staff=True
|
|
)
|
|
self.ticket.assigned_to = staff_user
|
|
self.ticket.save()
|
|
email_1 = "user1@mail.com"
|
|
ticketcc_1 = self.ticket.ticketcc_set.create(email=email_1)
|
|
|
|
# Add new email to CC
|
|
email_2 = "user2@mail.com"
|
|
ticketcc_2 = self.ticket.add_email_to_ticketcc_if_not_in(email=email_2)
|
|
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
|
|
|
|
# Add existing email, doesn't change anything
|
|
self.ticket.add_email_to_ticketcc_if_not_in(email=email_1)
|
|
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
|
|
|
|
# Add mail from assigned user, doesn't change anything
|
|
self.ticket.add_email_to_ticketcc_if_not_in(email=staff_email)
|
|
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
|
|
self.ticket.add_email_to_ticketcc_if_not_in(user=staff_user)
|
|
self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
|
|
|
|
# Move a ticketCC from ticket 1 to ticket 2
|
|
ticket_2 = Ticket.objects.create(
|
|
queue=self.ticket.queue, title="Ticket 2", submitter_email=email_2
|
|
)
|
|
self.assertEqual(ticket_2.ticketcc_set.count(), 0)
|
|
ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_1)
|
|
self.assertEqual(ticketcc_1.ticket, ticket_2)
|
|
self.assertEqual(ticket_2.ticketcc_set.count(), 1)
|
|
|
|
# Adding email_2 doesn't change since it is already submitter email
|
|
ticket_2.add_email_to_ticketcc_if_not_in(email=email_2)
|
|
self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
|
|
ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_2)
|
|
self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
|
|
|
|
# Finally test function raises a Value error when no parameter is given
|
|
self.assertRaises(ValueError, ticket_2.add_email_to_ticketcc_if_not_in)
|