mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-06 10:22:26 +02:00
cea6394b70
updates, and other bugs in the codebase. Many thanks to David Clymer and Chris Etcp for reporting these bugs and then providing fixes. Tickets closed: #3: BUG E-Mail Script Incompatible with Python 2.5 #4: BUG Failure on empty attachments #5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible] #7: BUG Cannot view tickets when not logged in #8: BUG Overly broad error handling Note that #5 is backwards-incompatible, as you need to change any CRON or scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 'create_escalation_exclusions.py' scripts. See the README file for the new commands.
160 lines
6.4 KiB
Python
160 lines
6.4 KiB
Python
""" ..
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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forms.py - Definitions of newforms-based forms for creating and maintaining
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tickets.
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"""
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from django import forms
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from helpdesk.models import Ticket, Queue, FollowUp
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from django.contrib.auth.models import User
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from datetime import datetime
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from django.utils.translation import ugettext as _
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class TicketForm(forms.Form):
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queue = forms.ChoiceField(label=_('Queue'), required=True, choices=())
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title = forms.CharField(max_length=100, required=True,
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widget=forms.TextInput(),
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label=_('Summary of the problem'))
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submitter_email = forms.EmailField(required=False,
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label=_('Submitter E-Mail Address'),
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help_text=_('This e-mail address will receive copies of all public updates to this ticket.'))
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body = forms.CharField(widget=forms.Textarea(),
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label=_('Description of Issue'), required=True)
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assigned_to = forms.ChoiceField(choices=(), required=False,
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label=_('Case owner'),
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help_text=_('If you select an owner other than yourself, they\'ll be e-mailed details of this ticket immediately.'))
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priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
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required=False,
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initial='3',
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label=_('Priority'),
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help_text=_('Please select a priority carefully. If unsure, leave it as \'3\'.'))
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def save(self, user):
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"""
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Writes and returns a Ticket() object
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"""
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q = Queue.objects.get(id=int(self.cleaned_data['queue']))
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t = Ticket( title = self.cleaned_data['title'],
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submitter_email = self.cleaned_data['submitter_email'],
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created = datetime.now(),
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status = Ticket.OPEN_STATUS,
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queue = q,
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description = self.cleaned_data['body'],
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priority = self.cleaned_data['priority'],
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)
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if self.cleaned_data['assigned_to']:
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try:
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u = User.objects.get(id=self.cleaned_data['assigned_to'])
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t.assigned_to = u
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except User.DoesNotExist:
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t.assigned_to = None
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t.save()
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f = FollowUp( ticket = t,
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title = _('Ticket Opened'),
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date = datetime.now(),
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public = True,
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comment = self.cleaned_data['body'],
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user = user,
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)
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if self.cleaned_data['assigned_to']:
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f.title = _('Ticket Opened & Assigned to %(name)s') % {'name': t.get_assigned_to}
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f.save()
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context = {
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'ticket': t,
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'queue': q,
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}
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from helpdesk.lib import send_templated_mail
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if t.submitter_email:
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send_templated_mail('newticket_submitter', context, recipients=t.submitter_email, sender=q.from_address, fail_silently=True)
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if t.assigned_to and t.assigned_to != user:
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send_templated_mail('assigned_owner', context, recipients=t.assigned_to.email, sender=q.from_address, fail_silently=True)
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if q.new_ticket_cc:
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send_templated_mail('newticket_cc', context, recipients=q.new_ticket_cc, sender=q.from_address, fail_silently=True)
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if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
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send_templated_mail('newticket_cc', context, recipients=q.updated_ticket_cc, sender=q.from_address, fail_silently=True)
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return t
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class PublicTicketForm(forms.Form):
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queue = forms.ChoiceField(label=_('Queue'), required=True, choices=())
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title = forms.CharField(max_length=100, required=True,
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widget=forms.TextInput(),
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label=_('Summary of your query'))
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submitter_email = forms.EmailField(required=True,
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label=_('Your E-Mail Address'),
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help_text=_('We will e-mail you when your ticket is updated.'))
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body = forms.CharField(widget=forms.Textarea(),
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label=_('Description of your issue'), required=True,
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help_text=_('Please be as descriptive as possible, including any details we may need to address your query.'))
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priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
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required=True,
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initial='3',
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label=_('Urgency'),
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help_text=_('Please select a priority carefully.'))
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def save(self):
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"""
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Writes and returns a Ticket() object
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"""
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q = Queue.objects.get(id=int(self.cleaned_data['queue']))
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t = Ticket( title = self.cleaned_data['title'],
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submitter_email = self.cleaned_data['submitter_email'],
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created = datetime.now(),
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status = Ticket.OPEN_STATUS,
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queue = q,
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description = self.cleaned_data['body'],
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priority = self.cleaned_data['priority'],
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)
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t.save()
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f = FollowUp( ticket = t,
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title = _('Ticket Opened Via Web'),
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date = datetime.now(),
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public = True,
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comment = self.cleaned_data['body'],
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)
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f.save()
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context = {
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'ticket': t,
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'queue': q,
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}
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from helpdesk.lib import send_templated_mail
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send_templated_mail('newticket_submitter', context, recipients=t.submitter_email, sender=q.from_address, fail_silently=True)
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if q.new_ticket_cc:
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send_templated_mail('newticket_cc', context, recipients=q.new_ticket_cc, sender=q.from_address, fail_silently=True)
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if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
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send_templated_mail('newticket_cc', context, recipients=q.updated_ticket_cc, sender=q.from_address, fail_silently=True)
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return t
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