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https://github.com/django-helpdesk/django-helpdesk.git
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71 lines
2.2 KiB
Python
71 lines
2.2 KiB
Python
from rest_framework import serializers
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from .models import Ticket
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from .lib import format_time_spent
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from django.contrib.humanize.templatetags import humanize
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"""
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A serializer for the Ticket model, returns data in the format as required by
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datatables for ticket_list.html. Called from staff.datatables_ticket_list.
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"""
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class DatatablesTicketSerializer(serializers.ModelSerializer):
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ticket = serializers.SerializerMethodField()
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assigned_to = serializers.SerializerMethodField()
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submitter = serializers.SerializerMethodField()
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created = serializers.SerializerMethodField()
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due_date = serializers.SerializerMethodField()
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status = serializers.SerializerMethodField()
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row_class = serializers.SerializerMethodField()
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time_spent = serializers.SerializerMethodField()
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queue = serializers.SerializerMethodField()
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kbitem = serializers.SerializerMethodField()
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class Meta:
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model = Ticket
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# fields = '__all__'
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fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status',
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'created', 'due_date', 'assigned_to', 'submitter', 'row_class',
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'time_spent', 'kbitem')
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def get_queue(self, obj):
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return {"title": obj.queue.title, "id": obj.queue.id}
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def get_ticket(self, obj):
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return str(obj.id) + " " + obj.ticket
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def get_status(self, obj):
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return obj.get_status
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def get_created(self, obj):
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return humanize.naturaltime(obj.created)
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def get_due_date(self, obj):
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return humanize.naturaltime(obj.due_date)
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def get_assigned_to(self, obj):
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if obj.assigned_to:
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if obj.assigned_to.get_full_name():
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return obj.assigned_to.get_full_name()
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elif obj.assigned_to.email:
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return obj.assigned_to.email
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else:
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return obj.assigned_to.username
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else:
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return "None"
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def get_submitter(self, obj):
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return obj.submitter_email
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def get_time_spent(self, obj):
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return format_time_spent(obj.time_spent)
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def get_row_class(self, obj):
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return obj.get_priority_css_class
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def get_kbitem(self, obj):
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return obj.kbitem.title if obj.kbitem else ""
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