django-helpdesk/helpdesk/tests/test_query.py

from django.contrib.auth import get_user_model
from django.test import TestCase
from django.urls import reverse
from helpdesk.models import KBCategory, KBItem, Queue, Ticket
from helpdesk.query import query_to_base64
from helpdesk.tests.helpers import get_staff_user


class QueryTests(TestCase):
    def setUp(self):
        # self.maxDiff = None
        self.queue = Queue.objects.create(
            title="Test queue",
            slug="test_queue",
            allow_public_submission=True,
        )
        self.queue.save()
        cat = KBCategory.objects.create(
            title="Test Cat",
            slug="test_cat",
            description="This is a test category",
            queue=self.queue,
        )
        cat.save()
        self.kbitem1 = KBItem.objects.create(
            category=cat,
            title="KBItem 1",
            question="What?",
            answer="A KB Item",
        )
        self.user = get_staff_user()
        self.ticket1 = Ticket.objects.create(
            title="unassigned to kbitem",
            queue=self.queue,
            description="lol",
        )
        self.ticket1.save()
        self.ticket2 = Ticket.objects.create(
            title="assigned to kbitem",
            queue=self.queue,
            description="lol",
            kbitem=self.kbitem1,
        )
        self.ticket2.save()

    def loginUser(self, is_staff=True):
        """Create a staff user and login"""
        User = get_user_model()
        self.user = User.objects.create(
            username="User_1",
            is_staff=is_staff,
        )
        self.user.set_password("pass")
        self.user.save()
        self.client.login(username="User_1", password="pass")

    def test_query_basic(self):
        self.loginUser()
        query = query_to_base64({})
        response = self.client.get(
            reverse("helpdesk:datatables_ticket_list", args=[query])
        )
        resp_json = response.json()
        self.assertEqual(
            resp_json,
            {
                "data": [
                    {
                        "ticket": "1 [test_queue-1]",
                        "id": 1,
                        "priority": 3,
                        "title": "unassigned to kbitem",
                        "queue": {"title": "Test queue", "id": 1},
                        "status": "Open",
                        "created": resp_json["data"][0]["created"],
                        "due_date": None,
                        "assigned_to": "None",
                        "submitter": None,
                        "last_followup": None,
                        "row_class": "",
                        "time_spent": "",
                        "kbitem": "",
                    },
                    {
                        "ticket": "2 [test_queue-2]",
                        "id": 2,
                        "priority": 3,
                        "title": "assigned to kbitem",
                        "queue": {"title": "Test queue", "id": 1},
                        "status": "Open",
                        "created": resp_json["data"][1]["created"],
                        "due_date": None,
                        "assigned_to": "None",
                        "submitter": None,
                        "last_followup": None,
                        "row_class": "",
                        "time_spent": "",
                        "kbitem": "KBItem 1",
                    },
                ],
                "recordsFiltered": 2,
                "recordsTotal": 2,
                "draw": 0,
            },
        )

    def test_query_by_kbitem(self):
        self.loginUser()
        query = query_to_base64({"filtering": {"kbitem__in": [self.kbitem1.pk]}})
        response = self.client.get(
            reverse("helpdesk:datatables_ticket_list", args=[query])
        )
        resp_json = response.json()
        self.assertEqual(
            resp_json,
            {
                "data": [
                    {
                        "ticket": "2 [test_queue-2]",
                        "id": 2,
                        "priority": 3,
                        "title": "assigned to kbitem",
                        "queue": {"title": "Test queue", "id": 1},
                        "status": "Open",
                        "created": resp_json["data"][0]["created"],
                        "due_date": None,
                        "assigned_to": "None",
                        "submitter": None,
                        "last_followup": None,
                        "row_class": "",
                        "time_spent": "",
                        "kbitem": "KBItem 1",
                    }
                ],
                "recordsFiltered": 1,
                "recordsTotal": 1,
                "draw": 0,
            },
        )

    def test_query_by_no_kbitem(self):
        self.loginUser()
        query = query_to_base64({"filtering_null": {"kbitem__isnull": True}})
        response = self.client.get(
            reverse("helpdesk:datatables_ticket_list", args=[query])
        )
        resp_json = response.json()
        self.assertEqual(
            resp_json,
            {
                "data": [
                    {
                        "ticket": "1 [test_queue-1]",
                        "id": 1,
                        "priority": 3,
                        "title": "unassigned to kbitem",
                        "queue": {"title": "Test queue", "id": 1},
                        "status": "Open",
                        "created": resp_json["data"][0]["created"],
                        "due_date": None,
                        "assigned_to": "None",
                        "submitter": None,
                        "last_followup": None,
                        "row_class": "",
                        "time_spent": "",
                        "kbitem": "",
                    }
                ],
                "recordsFiltered": 1,
                "recordsTotal": 1,
                "draw": 0,
            },
        )