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@ -3,7 +3,7 @@ title: FAQ
weight: 600
---
## How do I install with the Simple Install Script?
## How can I install with the Simple Install Script?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Spin up a VPS, bare metal or Linux VM.
3. If you want to use DNS and SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
@ -14,11 +14,11 @@ weight: 600
8. Log in with the username `admin` and password `test1234`.
9. Enter your license code purchased in step 1.
## How do I convert from RustDesk Server Open Source to RustDesk Server Pro?
## How can I convert from RustDesk Server Open Source to RustDesk Server Pro?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Open TCP port 21114.
3. Log into your RustDesk Server.
4. If you didnt already use DNS and want to use SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
4. If you didn't already use DNS and want to use SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
5. Go to [this page](https://rustdesk.com/docs/en/self-host/pro/installscript/#convert-from-open-source).
6. Copy and paste the command into your Linux terminal.
7. Follow the prompts as they guide you through the install.
@ -26,21 +26,21 @@ weight: 600
9. Log in with the username `admin` and password `test1234`.
10. Enter your license code purchased in step 1.
## There is a new version of RustDesk Server Pro out, how do I upgrade?
## There is a new version of RustDesk Server Pro out, how can I upgrade?
1. Go to [this page](https://rustdesk.com/docs/en/self-host/pro/installscript/#upgrade).
2. Copy and paste the command into your Linux terminal.
3. Follow the prompts as they guide you through the upgrade.
## I installed with the scripts, how do I start and stop services?
## I installed with the scripts, how can I start and stop services?
The services use systemd so can be started and stopped using `sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl restart rustdesk-hbbs`.
## I installed with the scripts, how do I view the Linux logs?
## I installed with the scripts, how can I view the Linux logs?
The logs are stored in /var/log/rustdesk-server, you can view them using `tail /var/log/rustdesk-server/hbbs.log` or `tail /var/log/rustdesk-server/hbbs.error`.
## I installed with the scripts, how do I check the status of the RustDesk services?
## I installed with the scripts, how can I check the status of the RustDesk services?
To check the status `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl status rustdesk-hbbs`.
## How I install RustDesk Server Pro on Windows?
## How can I install RustDesk Server Pro on Windows?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Download the the windows installer from [GitHub](https://github.com/rustdesk/rustdesk-server-pro/releases/latest).
3. Unzip the windows installer.
@ -52,61 +52,61 @@ To check the status `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` e.g. `su
9. Log in with the username `admin` and password `test1234`.
10. Enter your license code purchased in step 1.
## How do I change the admin password?
## How can I change the admin password?
1. Go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
2. Log in with the username `admin` and password `test1234`.
3. Click on `admin` in the top right hand corner.
4. Click on `Settings`.
5. Enter your new password in the boxes provided.
## How do I delete the default `admin` user?
## How can I delete the default `admin` user?
1. Create another account with `administrator` enabled.
2. Log in with the new administrative account.
3. Delete the `admin` on `Users` page.
## How do I setup my relay servers?
## How can I setup my relay servers?
1. Go to `Settings` on the left hand menu.
2. Click on `Relay` on the sub-menu.
3. Click `+` next to `Relay Servers`.
4. Enter the Relay server DNS address or IP address in the box which now shows and press Enter.
5. If you have more than one Relay server you can keep clicking `+` and adapt the Geo settings is required (remember and copy your key to the other servers).
## How do I set or change the license?
## How can I set or change the license?
1. Go to `Settings` on the left hand menu.
2. Click on `License` on the sub-menu.
3. Click `Edit` and paste in your license code.
4. Click `OK`.
## How do I move my license to a new server?
## How can I move my license to a new server?
Please see [here](https://rustdesk.com/docs/en/self-host/pro/license/#invoices-and-migration).
## How do I view the logs?
## How can I view the logs?
On the left hand side click on `Logs`.
## How do I setup Emails?
## How can I setup Emails?
Gmail in this example
1. Go to `Settings` on the left hand menu.
2. Click on `SMTP` on the sub-menu.
3. Enter the SMTP address `smtp.gmail.com`.
4. Enter the Port 587 in ¬SMTP Port`.
5. Enter the gmail account ie `myrustdeskserver@gmail.com` in `Mail Account`
4. Enter the Port 587 in `SMTP Port`.
5. Enter the Gmail account i.e. `myrustdeskserver@gmail.com` in `Mail Account`.
6. Enter your password (you might need an app password).
7. Enter your gmail account ie `myrustdeskserver@gmail.com` in `From `.
7. Enter your Gmail account i.e. `myrustdeskserver@gmail.com` in `From `.
8. Click `Check` to save.
## Email's arent working from my VPS
## Emails aren't working from my VPS
A lot of VPS providers block ports 465 and 25.
A simple way to check is is using telnet to test in the linux terminal type `telnet your.mailserver.com 25` on windows use `Test-NetConnection -ComputerName your.mailserver.com -Port 25`
A simple way to check is using telnet. To test in the Linux terminal type `telnet your.mailserver.com 25`. On Windows use PowerShell with `Test-NetConnection -ComputerName your.mailserver.com -Port 25`.
Your mail server might not us port 25 please make sure you use the correct ports.
Your mail server may not be using port 25. Please make sure you are using the correct ports.
## How can I get RustDesk IDs from agents on my network or using an RMM type systen?
Run the following command elevated to SYSTEM `"c:\Program Files\RustDesk\RustDesk.exe" --get-id`
## How can I get RustDesk IDs from agents on my network or using an RMM type system?
Run the following command elevated to SYSTEM: `"C:\Program Files\RustDesk\RustDesk.exe" --get-id`
## How can I set a persistent password on an agent on my network or using an RMM type system?
On Windows you can use the following powershell script:
On Windows you can use the following PowerShell script:
```
$ErrorActionPreference = 'silentlycontinue'
@ -125,11 +125,11 @@ net start rustdesk > null
```
## I have installed RustDesk Server Pro manually but the API web console isn't behind SSL, how can I secure this?
Use a proxy like nginx, the simple install script has one, its really simple [this is how we do it](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252).
Use a proxy like Nginx, the simple install script has one, it's really simple. [This is how we do it](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252).
Similar configs should work with Traefik v2, HAProxy, Apache Proxy and Cloudflare Tunnel.
## How do I file a bug report?
## How can I file a bug report?
Please file via [GitHub](https://github.com/rustdesk/rustdesk-server-pro/issues).
## How can I get a trial?
@ -144,4 +144,4 @@ Please get in touch with our [sales](mailto://sales@rustdesk.com) team.
Please get in touch with our [sales](mailto://sales@rustdesk.com) team.
## Is there somewhere I can see video setup guides?
Yes! We have a [Youtube Channel](https://youtube.com/@RustDesk)
Yes! We have a [YouTube Channel](https://youtube.com/@RustDesk).