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Updated CTI Computer Telephone Integration (markdown)

Ralf Becker 2022-01-26 20:05:24 +02:00
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commit da48ade747
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CTI---Computer-Telephone-Integration.md

@ -32,7 +32,8 @@ To configure the integration you need the credentials of your Placetel (test-)ac
Asterisk integration uses the ARI (Asterisk REST API) to talk to the Asterisk server and receive call events to show an automatic CRM view and record calls. Asterisk can not call a webhook for incoming and outgoing calls, but uses a websocket connection with ARI. Therefore you need to install an event forwarder to connect to ARI via a websocket and forwarding call events to EGroupware's webhook. The event-forwarder is available as container or NodeJS script which can run any server having access to the Asterisk and EGroupware server (including both of them):
```
docker run -d -e EGW_WEBHOOK="http://cti:secret@172.17.0.1/egroupware/stylite/cti.php" -e ARI_URL="http://asterisk:secret@172.17.0.1:8088/ari" quay.io/egroupware/asterisk-events
docker run -d --restart=always -e EGW_WEBHOOK="http://cti:secret@172.17.0.1/egroupware/stylite/cti.php"
-e ARI_URL="http://asterisk:secret@172.17.0.1:8088/ari" quay.io/egroupware/asterisk-events
```
> Asterisk integration happens between EGroupware and Asterisk Server and does NOT need any configuration on the users workstation. ARI obviously need to be enabled and accessible on your Asterisk server.