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85 lines
3.4 KiB
Plaintext
85 lines
3.4 KiB
Plaintext
<chapter id="trobleshooting">
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<title>Trouble Shooting</title>
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<warning>
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<para>
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phpGroupWare is still Beta software, expect some bugs
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along the way. If you run into a problem not discussed here, contact us
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through one of the methods listed on the website.
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</para>
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</warning>
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<para>
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The phpGroupWare developers can most often be seen hanging out in <emphasis>#phpGroupWare</emphasis>
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on <emphasis>irc.openprojects.net</emphasis> if you require real-time help.
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</para>
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<para>
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Also check the FAQ in this directory for additional common questions,
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it is available as FAQ.sgml, FAQ.txt and FAQ.html
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</para>
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<sect1 id="trob1">
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<title>I get "Unable to open mailbox" when using the email application</title>
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<para>
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At the time of this writing (2000-09-27) you must use the same
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username and password in phpGroupWare that you use to log into
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your mail server. If you change your password and it still isn't working,
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try logging out of phpGroupWare (the rightmost icon in the navigation bar)
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and then log back in.
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</para>
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<para>
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An preference page to edit the email settings is being developed, and should
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appear shortly after the first beta release.
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</para>
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</sect1>
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<sect1 id="trob2">
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<title>It seems to hang when I try to read my mail</title>
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<para>
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This is often a problem if you are using POP3 instead of IMAP, and you have
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more than a few hundred messages in your mailbox.
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</para>
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<para>
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By default, php is set up to time-out a request that takes over 30 seconds
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to complete. phpGroupWare must do a lot of work the first time your POP3 mailbox
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is opened, and every time you get new mail, which may take more than the 30
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second timeout.
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</para>
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<para>
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You can either clean up your mailbox with another mail program, or
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add the line
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<programlisting>
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set_time_limit(0);
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</programlisting>
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to the top of the inc/phpgwapi/phpgw_msg_pop3.inc.php file, just before
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the line <classname>class msg extends msg_common</classname>
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</para>
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<para>
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If you choose to edit the file, be patient when loading a large POP3
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mailbox - the author tested against a mailbox with 2500 messages in it,
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but it took 15 minutes to load the page. We highly suggest you use IMAP
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if you expect to have more than a few hundred messages in your mailbox.
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</para>
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</sect1>
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<sect1 id="trob3">
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<title>When I log in I see the directory listing instead of a web page</title>
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<para>You are using Apache, this often means you need to add
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<classname>.php</classname> to the <classname>DirectoryIndex</classname> line in your httpd.conf file.
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For example:
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<programlisting>
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DirectoryIndex index.php index.php3 index.html index.htm index.cgi
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</programlisting>
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</para>
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</sect1>
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<sect1 id="trob4">
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<title>I get garbage that looks like code when I go to the phpGroupWare URL</title>
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<para>
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This is often because you have php3 installed,
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which does not map <classname>.php</classname> to the PHP engine.
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For PHP3:
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<programlisting>
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AddType application/x-httpd-php3 .php3 .php
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</programlisting>
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For PHP4:
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<programlisting>
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AddType application/x-httpd-php .php3 .php
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</programlisting>
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</para>
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</sect1>
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</chapter> |