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< h1 align = "center" > < font color = "#FFFFFF" > Shorewall Support< / font > < / h1 >
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< h3 align = "left" > < span style = "font-weight: 400" > < i >
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" < font size = "3" > It is easier to post a problem than to use your own brain"
< / font > -- < / i >
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< font size = "2" > Weitse Venema (creator of Postfix)< / font > < / span > < / h3 >
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< p align = "left" > < i > " Any sane computer with tell you how it works -- you just
have to ask it the right questions" < / i > -- < font size = "2" > Tom Eastep< / font > < / p >
< h3 align = "left" > Before Reporting a Problem< / h3 >
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< p > There are a number of sources for problem solution information.< / p >
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< ul >
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< li > The < a href = "FAQ.htm" > FAQ< / a > has solutions to common problems.< / li >
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< li > The < a href = "troubleshoot.htm" > Troubleshooting< / a > Information contains a
number of tips to help you solve common problems.< / li >
< li > The < a href = "errata.htm" > Errata< / a > has links to download updated
components.< / li >
< li > The Mailing List Archives are a useful source of problem solving
information.< / li >
< / ul >
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< blockquote >
< p > The archives from the mailing List are at < a href = "http://www.shorewall.net/pipermail/shorewall-users" > http://www.shorewall.net/pipermail/shorewall-users< / a > .< / p >
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< h3 > Search the Mailing List Archives at Shorewall.net< / h3 >
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Search:
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< h3 align = "Left" > Problem Reporting Guidelines< / h3 >
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< ul >
< li > When reporting a problem, give as much information as you can. Reports
that say "I tried XYZ and it didn't work" are not at all helpful.< / li >
< li > Please don't describe your environment and then ask us to send you
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custom configuration files. We're here to answer your questions but we
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can't do your job for you.< / li >
< li > Do you see any "Shorewall" messages in /var/log/messages when you exercise
the function that is giving you problems?< / li >
< li > Have you looked at the packet flow with a tool like tcpdump to try to
understand what is going on?< / li >
< li > Have you tried using the diagnostic capabilities of the application that
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isn't working? For example, if "ssh" isn't able to connect, using the
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"-v" option gives you a lot of valuable diagnostic information.< / li >
< li > Please include any of the Shorewall configuration files (especially the
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/etc/shorewall/hosts file if you have modified that file) that you think are
relevant. If an error occurs when you try to " shorewall start" , include a
trace (See the < a href = "troubleshoot.htm" > Troubleshooting< / a > section for
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instructions).< / li >
< li > The list server limits posts to 120kb so don't post GIFs of your
network layout, etc to the Mailing List -- your post will be rejected.< / li >
< / ul >
< h3 > Where to Send your Problem
Report or to Ask for Help< / h3 >
< h4 > If you run Shorewall under Bering -- < span style = "font-weight: 400" > please
post your question or problem to the
< a href = "mailto:leaf-user@lists.sourceforge.net" > LEAF Users mailing list< / a > .< / span > < / h4 >
< p > Otherwise, please post your question or problem to the
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< a href = "mailto:shorewall-users@shorewall.net" > Shorewall users mailing list< / a > ;
there are lots of folks there who are willing to help you. Your question/problem
description and their responses will be placed in the mailing list archives to
help people who have a similar question or problem in the future.< / p >
< blockquote >
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< h3 > < span style = "font-weight: 400" > < i > " It irks me when people believe that free software
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comes at no cost. The cost is incredibly high." < / i > - < font size = "2" >
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Weitse Venema< / font > < / span > < / h3 >
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< / blockquote >
< p > I do not answer questions or work on problems sent to me personally but I try
to respond promptly to mailing list posts. < a href = "mailto:teastep@shorewall.net" > -Tom< / a > < / p >
< p > To Subscribe to the mailing list go to < a href = "http://www.shorewall.net/mailman/listinfo/shorewall-users" > http://www.shorewall.net/mailman/listinfo/shorewall-users< / a >
.< / p >
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< p align = "left" > < font size = "2" > Last Updated 8/24`/2002 - Tom
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Eastep< / font > < / p >
< p align = "left" > < font face = "Trebuchet MS" > < a href = "copyright.htm" >
< font size = "2" > Copyright< / font > <20> < font size = "2" > 2001, 2002 Thomas M. Eastep.< / font > < / a > < / font > < / p >
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