mirror of
https://gitlab.com/shorewall/code.git
synced 2024-12-16 11:20:53 +01:00
118 lines
5.0 KiB
HTML
118 lines
5.0 KiB
HTML
|
<html>
|
|||
|
|
|
|||
|
|
<head>
|
|||
|
|
<meta http-equiv="Content-Language" content="en-us">
|
|||
|
|
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
|
|||
|
|
<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
|
|||
|
|
<meta name="ProgId" content="FrontPage.Editor.Document">
|
|||
|
|
<title>Support</title>
|
|||
|
|
<meta name="Microsoft Theme" content="boldstri 011, default">
|
|||
|
|
</head>
|
|||
|
|
|
|||
|
|
<body>
|
|||
|
|
|
|||
|
|
<h1 align="center">Shorewall Support</h1>
|
|||
|
|
|
|||
|
|
<h3 align="left">Before Reporting a Problem</h3>
|
|||
|
|
<blockquote>
|
|||
|
|
|
|||
|
|
<h3 align="left"> <span style="font-weight: 400"><i>
|
|||
|
|
"It is easier to post a problem than to use your own brain" -- </i>
|
|||
|
|
<font size="2">Weitse Venema (creator of Postfix)</font></span></h3>
|
|||
|
|
</blockquote>
|
|||
|
|
<p>There are a number of sources for problem solution information.</p>
|
|||
|
|
<ul>
|
|||
|
|
<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information contains a
|
|||
|
|
number of tips to help you solve common problems.</li>
|
|||
|
|
<li>The <a href="errata.htm"> Errata</a> has links to download updated
|
|||
|
|
components.</li>
|
|||
|
|
<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
|
|||
|
|
<li>The Mailing List Archives are a useful source of problem solving
|
|||
|
|
information.</li>
|
|||
|
|
</ul>
|
|||
|
|
<blockquote>
|
|||
|
|
<p>The archives from the mailing List are at <a href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
|
|||
|
|
|
|||
|
|
<h3>Search the Mailing List Archives at Shorewall.net</h3>
|
|||
|
|
|
|||
|
|
<form method="POST" action="http://www.shorewall.net/cgi-bin/htsearch">
|
|||
|
|
<p>
|
|||
|
|
<font size="-1">
|
|||
|
|
Match: <select name="method">
|
|||
|
|
<option value="and">All
|
|||
|
|
<option value="or">Any
|
|||
|
|
<option value="boolean">Boolean
|
|||
|
|
</select>
|
|||
|
|
Format: <select name="format">
|
|||
|
|
<option value="builtin-long">Long
|
|||
|
|
<option value="builtin-short">Short
|
|||
|
|
</select>
|
|||
|
|
Sort by: <select name="sort">
|
|||
|
|
<option value="score">Score
|
|||
|
|
<option value="time">Time
|
|||
|
|
<option value="title">Title
|
|||
|
|
<option value="revscore">Reverse Score
|
|||
|
|
<option value="revtime">Reverse Time
|
|||
|
|
<option value="revtitle">Reverse Title
|
|||
|
|
</select>
|
|||
|
|
</font>
|
|||
|
|
<input type="hidden" name="config" value="htdig">
|
|||
|
|
<input type="hidden" name="restrict" value="[http://www.shorewall.net/pipermail/.*]">
|
|||
|
|
<input type="hidden" name="exclude" value="">
|
|||
|
|
<br>
|
|||
|
|
Search:
|
|||
|
|
<input type="text" size="30" name="words" value="">
|
|||
|
|
<input type="submit" value="Search"> </p>
|
|||
|
|
</form>
|
|||
|
|
|
|||
|
|
</blockquote>
|
|||
|
|
|
|||
|
|
<h3 align="Left">Problem Reporting Guidelines</h3>
|
|||
|
|
|
|||
|
|
<ul>
|
|||
|
|
<li>When reporting a problem, give as much information as you can. Reports
|
|||
|
|
that say "I tried XYZ and it didn't work" are not at all helpful.</li>
|
|||
|
|
<li>Please don't describe your environment and then ask us to send you
|
|||
|
|
custom configuration files. We're here to answer your questions but we
|
|||
|
|
can't do your job for you.</li>
|
|||
|
|
<li>Do you see any "Shorewall" messages in /var/log/messages when you exercise
|
|||
|
|
the function that is giving you problems?</li>
|
|||
|
|
<li>Have you looked at the packet flow with a tool like tcpdump to try to
|
|||
|
|
understand what is going on?</li>
|
|||
|
|
<li>Have you tried using the diagnostic capabilities of the application that
|
|||
|
|
isn't working? For example, if "ssh" isn't able to connect, using the
|
|||
|
|
"-v" option gives you a lot of valuable diagnostic information.</li>
|
|||
|
|
<li>Please include any of the Shorewall configuration files (especially the
|
|||
|
|
/etc/shorewall/hosts file if you have modified that file) that you think are
|
|||
|
|
relevant. If an error occurs when you try to "shorewall start", include a
|
|||
|
|
trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section for
|
|||
|
|
instructions).</li>
|
|||
|
|
<li>The list server limits posts to 120kb so don't post GIFs of your
|
|||
|
|
network layout, etc to the Mailing List -- your post will be rejected.</li>
|
|||
|
|
</ul>
|
|||
|
|
<h3>Where to Send your Problem
|
|||
|
|
Report or to Ask for Help</h3>
|
|||
|
|
<p>Please post your question or problem to the
|
|||
|
|
<a href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
|
|||
|
|
there are lots of folks there who are willing to help you. Your question/problem
|
|||
|
|
description and their responses will be placed in the mailing list archives to
|
|||
|
|
help people who have a similar question or problem in the future.</p>
|
|||
|
|
<blockquote>
|
|||
|
|
<h3><span style="font-weight: 400"><i>"It irks me when people believe that free software
|
|||
|
|
comes at no cost. The cost is incredibly high."</i> - <font size="2">
|
|||
|
|
Weitse Venema</font></span></h3>
|
|||
|
|
</blockquote>
|
|||
|
|
<p>I do not answer questions or work on problems sent to me personally but I try
|
|||
|
|
to respond promptly to mailing list posts. <a href="mailto:teastep@shorewall.net">-Tom</a></p>
|
|||
|
|
<p>To Subscribe to the mailing list go to <a href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
|
|||
|
|
.</p>
|
|||
|
|
|
|||
|
|
<p align="left"><font size="2">Last Updated 8/5/2002 - Tom
|
|||
|
|
Eastep</font></p>
|
|||
|
|
|
|||
|
|
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm">
|
|||
|
|
<font size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
|
|||
|
|
|
|||
|
|
</body>
|
|||
|
|
|
|||
|
|
</html>
|