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https://gitlab.com/shorewall/code.git
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118 lines
5.0 KiB
HTML
118 lines
5.0 KiB
HTML
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<html>
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<head>
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<meta http-equiv="Content-Language" content="en-us">
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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<meta name="Microsoft Theme" content="boldstri 011, default">
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</head>
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<body>
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<h1 align="center">Shorewall Support</h1>
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<h3 align="left">Before Reporting a Problem</h3>
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<blockquote>
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<h3 align="left"> <span style="font-weight: 400"><i>
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"It is easier to post a problem than to use your own brain" -- </i>
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<font size="2">Weitse Venema (creator of Postfix)</font></span></h3>
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</blockquote>
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<p>There are a number of sources for problem solution information.</p>
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<ul>
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<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information contains a
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number of tips to help you solve common problems.</li>
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<li>The <a href="errata.htm"> Errata</a> has links to download updated
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components.</li>
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<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
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<li>The Mailing List Archives are a useful source of problem solving
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information.</li>
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</ul>
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<blockquote>
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<p>The archives from the mailing List are at <a href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
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<h3>Search the Mailing List Archives at Shorewall.net</h3>
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<form method="POST" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p>
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<font size="-1">
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Match: <select name="method">
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<option value="and">All
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<option value="or">Any
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<option value="boolean">Boolean
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</select>
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Format: <select name="format">
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<option value="builtin-long">Long
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<option value="builtin-short">Short
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</select>
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Sort by: <select name="sort">
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<option value="score">Score
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<option value="time">Time
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<option value="title">Title
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<option value="revscore">Reverse Score
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<option value="revtime">Reverse Time
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<option value="revtitle">Reverse Title
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</select>
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</font>
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<input type="hidden" name="config" value="htdig">
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<input type="hidden" name="restrict" value="[http://www.shorewall.net/pipermail/.*]">
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<input type="hidden" name="exclude" value="">
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<br>
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Search:
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<input type="text" size="30" name="words" value="">
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<input type="submit" value="Search"> </p>
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</form>
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</blockquote>
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<h3 align="Left">Problem Reporting Guidelines</h3>
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<ul>
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<li>When reporting a problem, give as much information as you can. Reports
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that say "I tried XYZ and it didn't work" are not at all helpful.</li>
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<li>Please don't describe your environment and then ask us to send you
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custom configuration files. We're here to answer your questions but we
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can't do your job for you.</li>
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<li>Do you see any "Shorewall" messages in /var/log/messages when you exercise
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the function that is giving you problems?</li>
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<li>Have you looked at the packet flow with a tool like tcpdump to try to
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understand what is going on?</li>
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<li>Have you tried using the diagnostic capabilities of the application that
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isn't working? For example, if "ssh" isn't able to connect, using the
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"-v" option gives you a lot of valuable diagnostic information.</li>
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<li>Please include any of the Shorewall configuration files (especially the
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/etc/shorewall/hosts file if you have modified that file) that you think are
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relevant. If an error occurs when you try to "shorewall start", include a
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trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section for
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instructions).</li>
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<li>The list server limits posts to 120kb so don't post GIFs of your
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network layout, etc to the Mailing List -- your post will be rejected.</li>
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</ul>
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<h3>Where to Send your Problem
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Report or to Ask for Help</h3>
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<p>Please post your question or problem to the
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<a href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
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there are lots of folks there who are willing to help you. Your question/problem
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description and their responses will be placed in the mailing list archives to
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help people who have a similar question or problem in the future.</p>
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<blockquote>
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<h3><span style="font-weight: 400"><i>"It irks me when people believe that free software
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comes at no cost. The cost is incredibly high."</i> - <font size="2">
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Weitse Venema</font></span></h3>
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</blockquote>
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<p>I do not answer questions or work on problems sent to me personally but I try
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to respond promptly to mailing list posts. <a href="mailto:teastep@shorewall.net">-Tom</a></p>
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<p>To Subscribe to the mailing list go to <a href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
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.</p>
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<p align="left"><font size="2">Last Updated 8/5/2002 - Tom
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Eastep</font></p>
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm">
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<font size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
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</body>
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</html>
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