mirror of
https://gitlab.com/shorewall/code.git
synced 2025-08-17 20:26:47 +02:00
Release changes for 1.3.12
git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@385 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
This commit is contained in:
teastep
@@ -1,85 +1,122 @@
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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<head>
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<meta http-equiv="Content-Language" content="en-us">
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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<meta name="Microsoft Theme" content="none">
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</head>
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<body>
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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<tbody>
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<tr>
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<td width="100%">
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<h1 align="center"><font color="#ffffff">Shorewall Support</font></h1>
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</td>
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</tr>
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</tbody>
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<tbody>
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<tr>
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<td width="100%">
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<h1 align="center"><font color="#ffffff">Shorewall Support<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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</font></h1>
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</td>
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</tr>
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</tbody>
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</table>
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<h3 align="left"> <span style="font-weight: 400;"><i> "<font size="3">It
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is easier to post a problem than to use your own brain" </font>-- </i> <font
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size="2">Wietse Venema (creator of <a href="http://www.postfix.org">Postfix</a>)</font></span></h3>
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<p align="left"> <i>"Any sane computer will tell you how it works -- you
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just have to ask it the right questions" </i>-- <font size="2">Tom Eastep</font></p>
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<blockquote> </blockquote>
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<p><span style="font-weight: 400;"><i>"It irks me when people believe that
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free software comes at no cost. The cost is incredibly high."</i>
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- <font size="2"> Wietse Venem<br>
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</font></span></p>
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<h3 align="left">Before Reporting a Problem</h3>
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<b><i>"Reading the documentation fully is a prerequisite to getting help
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for your particular situation. I know it's harsh but you will have to get
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so far on your own before you can get reasonable help from a list full of
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busy people. A mailing list is not a tool to speed up your day by being
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spoon fed</i></b><i><b>".</b> </i>-- Simon White<br>
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<p>There are also a number of sources for problem solution information.</p>
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<p> <br>
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<span style="font-weight: 400;"></span></p>
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<h2><big><font color="#ff0000"><b>I don't look at problems sent to me directly
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but I try to spend some amount of time each day responding to problems
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posted on the Shorewall mailing list.</b></font></big></h2>
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<h2 align="center"><big><font color="#ff0000"><b>-Tom</b></font></big></h2>
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<h2>Before Reporting a Problem</h2>
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<h3>T<b>here are a number of sources for problem solution information. Please
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try these before you post.</b></h3>
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<h3> </h3>
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<h3> </h3>
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<ul>
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<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
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<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information
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contains a number of tips to help you solve common problems.</li>
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<li>The <a href="errata.htm"> Errata</a> has links to download
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updated components.</li>
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<li>The Mailing List Archives search facility can locate posts
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about similar problems:</li>
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<li>
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<h3><b>The <a href="FAQ.htm">FAQ</a> has solutions to more than 20 common
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problems.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The <a href="troubleshoot.htm">Troubleshooting</a> Information
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contains a number of tips to help you solve common problems.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The <a href="errata.htm"> Errata</a> has links to download
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updated components.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The Mailing List Archives search facility can locate posts
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about similar problems:</b></h3>
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</li>
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</ul>
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<h2> </h2>
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<h2>Mailing List Archive Search</h2>
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<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p> <font size="-1"> Match:
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<h4>Mailing List Archive Search</h4>
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<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p> <font size="-1"> Match:
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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@@ -88,82 +125,163 @@ about similar problems:</li>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font> <input type="hidden" name="config" value="htdig"> <input
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type="hidden" name="restrict"
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</font> <input type="hidden" name="config"
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value="htdig"> <input type="hidden" name="restrict"
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value="[http://www.shorewall.net/pipermail/.*]"> <input type="hidden"
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name="exclude" value=""> <br>
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Search: <input type="text" size="30" name="words" value=""> <input
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type="submit" value="Search"> </p>
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</form>
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<h3 align="left">Problem Reporting Guideline</h3>
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<ul>
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<li>When reporting a problem, give as much information as you
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can. Reports that say "I tried XYZ and it didn't work" are not at all
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helpful.</li>
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<li>Please don't describe your environment and then ask us to
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send you custom configuration files. We're here to answer your
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questions but we can't do your job for you.</li>
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<li>Do you see any "Shorewall" messages in /var/log/messages
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when you exercise the function that is giving you problems?</li>
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<li>Have you looked at the packet flow with a tool like tcpdump
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to try to understand what is going on?</li>
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<li>Have you tried using the diagnostic capabilities of the
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application that isn't working? For example, if "ssh" isn't able
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to connect, using the "-v" option gives you a lot of valuable diagnostic
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information.</li>
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<li>Please include any of the Shorewall configuration files (especially
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the /etc/shorewall/hosts file if you have modified that file) that
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you think are relevant. If an error occurs when you try to "shorewall
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start", include a trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
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section for instructions).</li>
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<li>The list server limits posts to 120kb so don't post GIFs of
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your network layout, etc to the Mailing List -- your post will
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be rejected.</li>
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</ul>
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<h3>Where to Send your Problem Report or to Ask for Help</h3>
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<b>If you run Shorewall on Mandrake 9.0 </b>-- send your problem
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reports and questions to MandrakeSoft. I ordered a Mandrake 9.0 boxed set
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on October 3, 2002; MandrakeSoft issued a charge against my credit card on
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October 4, 2002 (they are very effecient at that part of the order process)
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and I haven't heard a word from them since (although their news letters
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boast that 9.0 boxed sets have been shipping for the last two weeks). If
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they can't fill my 9.0 order within <u>6 weeks after they have billed my
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credit card</u> then I refuse to spend my free time supporting their product
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for them.<br>
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<br>
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<b>Mandrake Update - 11/26/2002 - </b>Mandrake have informed me that "Your
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order is part of a batch of which was not correctly sent to our shipping
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handler, and so unfortunately was not processed". They further assure me
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that these mishandled orders will begin shipping on 12/2/2002.<br>
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Search: <input type="text" size="30" name="words"
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value=""> <input type="submit" value="Search"> </p>
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</form>
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<h2>Problem Reporting Guidelines</h2>
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<i>"Let me see if I can translate your message into a real-world example.<2E>
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It would be like saying that you have three rooms at home, and when you
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walk into one of the rooms, you detect this strange smell.<2E> Can anyone tell
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you what that strange smell is?<br>
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<br>
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Now, all of us could do some wonderful guessing as to the smell and even
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what's causing it.<2E> You would be absolutely amazed at the range and variety
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of smells we could come up with.<2E> Even more amazing is that all of the explanations
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for the smells would be completely plausible."<br>
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</i><br>
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<div align="center"><EFBFBD><EFBFBD> - Russell Mosemann<br>
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</div>
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<br>
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<h3> </h3>
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<h4>If you run Shorewall under Bering -- <span style="font-weight: 400;">please
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post your question or problem to the <a
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href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing list</a>.</span></h4>
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<ul>
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<li>
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<h3><b>When reporting a problem, give as much information as you can.
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Reports that say "I tried XYZ and it didn't work" are not at all helpful.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Please don't describe your environment and then ask us to send
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you custom configuration files. We're here to answer your
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questions but we can't do your job for you.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Do you see any "Shorewall" messages in /var/log/messages
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when you exercise the function that is giving you problems?</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Have you looked at the packet flow with a tool like tcpdump
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to try to understand what is going on?</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Have you tried using the diagnostic capabilities of the
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application that isn't working? For example, if "ssh" isn't able
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to connect, using the "-v" option gives you a lot of valuable diagnostic
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information.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Please include any of the Shorewall configuration files (especially
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the /etc/shorewall/hosts file if you have modified that file)
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that you think are relevant.</b></h3>
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</li>
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<li>
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<h3><b>If an error occurs when you try to "shorewall start", include
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a trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section
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for instructions).</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The list server limits posts to 120kb so don't post GIFs of
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your network layout, etc to the Mailing List -- your post
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will be rejected.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<h2>Please post in plain text</h2>
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<blockquote>
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<h3><b> While the list server here at shorewall.net accepts and distributes
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HTML posts, a growing number of MTAs serving list subscribers are rejecting
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this HTML list traffic. At least one MTA has gone so far as to blacklist
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shorewall.net "for continuous abuse"!!</b></h3>
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<h3><b> I think that blocking all HTML is a rather draconian way to control
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spam and that the unltimate loser here is not the spammers but the list subscribers
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whose MTAs are bouncing all shorewall.net mail. Nevertheless, all of you can
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help by restricting your list posts to plain text.</b></h3>
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<h3><b> And as a bonus, subscribers who use email clients like pine and
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mutt will be able to read your plain text posts whereas they are most likely
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simply ignoring your HTML posts.</b></h3>
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<h3><b> A final bonus for the use of HTML is that it cuts down the size
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of messages by a large percentage -- that is important when the same message
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must be sent 500 times over the slow DSL line connecting the list server
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to the internet.</b> </h3>
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</blockquote>
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<h2>Where to Send your Problem Report or to Ask for Help</h2>
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<p>Otherwise, please post your question or problem to the <a
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href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
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there are lots of folks there who are willing to help you. Your question/problem
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description and their responses will be placed in the mailing list archives
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to help people who have a similar question or problem in the future.</p>
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<p>I don't look at problems sent to me directly but I try to spend some amount
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of time each day responding to problems posted on the mailing list.</p>
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<p align="center"><a href="mailto:teastep@shorewall.net">-Tom</a></p>
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<h3></h3>
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<blockquote>
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<h4>If you run Shorewall under Bering -- <span
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style="font-weight: 400;">please post your question or problem
|
||||
to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
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list</a>.</span></h4>
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<p>Otherwise, please post your question or problem to the <a
|
||||
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a></p>
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</blockquote>
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||||
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||||
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||||
<p align="center"><big><font color="#ff0000"><b></b></font></big></p>
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||||
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||||
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||||
<p>To Subscribe to the mailing list go to <a
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||||
href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
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||||
.</p>
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||||
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||||
<p align="left"><font size="2">Last Updated 12/2/2002 - Tom Eastep</font></p>
|
||||
|
||||
href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
|
||||
.</p>
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||||
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||||
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||||
<p align="left"><font size="2">Last Updated 12/27/2002 - Tom Eastep</font></p>
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||||
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||||
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
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||||
size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font><br>
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||||
</p>
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||||
</p>
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||||
<br>
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||||
<br>
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<br>
|
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<br>
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<br>
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</body>
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||||
</html>
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Reference in New Issue
Block a user