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Update support guide

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git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@2040 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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teastep 2005-04-11 03:18:38 +00:00
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1 changed files with 43 additions and 31 deletions
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74
Shorewall-docs2/support.xml
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@ -15,7 +15,7 @@
</author> </author>
</authorgroup> </authorgroup>
<pubdate>2005-03-05</pubdate> <pubdate>2005-04-10</pubdate>
<copyright> <copyright>
<year>2001-2005</year> <year>2001-2005</year>
@ -86,8 +86,9 @@
<title>Problem Reporting Guidelines</title> <title>Problem Reporting Guidelines</title>
<note> <note>
<para>Shorewall versions earlier than 1.4.0 are no longer <para>Shorewall versions earlier than 2.0.0 are no longer supported; we
supported.</para> will only answer your question if it deals with upgrading from these old
releases to a current one.</para>
</note> </note>
<itemizedlist> <itemizedlist>
@ -97,28 +98,24 @@
<itemizedlist> <itemizedlist>
<listitem> <listitem>
<para>the exact version of Shorewall you are running.</para> <para>If your problem is that an <emphasis
role="bold">error</emphasis> occurs when you try to
<quote><command>shorewall start</command></quote>, then
please:</para>
<programlisting><command>shorewall version</command></programlisting> <blockquote>
</listitem> <programlisting><command>shorewall trace start 2&gt; /tmp/trace</command></programlisting>
<listitem> <para>Forward the <filename>/tmp/trace</filename> file as an
<para>the complete, exact output of</para> attachment (you may compress it if you like).</para>
</blockquote>
<programlisting><command>ip addr show</command></programlisting> <para>Otherwise, if your problem is that some set of <emphasis
</listitem> role="bold">connection</emphasis>s to/from or through your
firewall <emphasis role="bold">isn't working</emphasis> (examples:
<listitem> local systems can't access the internet, you can't send email
<para>the complete, exact output of</para> through the firewall, you can't surf the web from the firewall,
etc.) then please perform the following four steps:</para>
<programlisting><command>ip route show</command></programlisting>
</listitem>
<listitem>
<para><emphasis role="bold">THIS IS IMPORTANT!</emphasis> If your
problem is that some type of connection to/from or through your
firewall isn't working then please perform the following four
steps:</para>
<orderedlist> <orderedlist>
<listitem> <listitem>
@ -141,6 +138,27 @@
attachment (you may compress it if you like).</para> attachment (you may compress it if you like).</para>
</listitem> </listitem>
</orderedlist> </orderedlist>
<para>Otherwise please include the following
information:<itemizedlist>
<listitem>
<para>the exact version of Shorewall you are running.</para>
<programlisting><emphasis role="bold">shorewall version</emphasis></programlisting>
</listitem>
<listitem>
<para>the complete exact output of</para>
<programlisting><command>ip addr show</command></programlisting>
</listitem>
<listitem>
<para>the complete exact output of</para>
<programlisting><command>ip route show</command></programlisting>
</listitem>
</itemizedlist></para>
</listitem> </listitem>
<listitem> <listitem>
@ -149,8 +167,9 @@
<listitem> <listitem>
<para><emphasis role="bold">If you installed Shorewall using one <para><emphasis role="bold">If you installed Shorewall using one
of the QuickStart Guides, please indicate which of the QuickStart Guides, please indicate which one</emphasis>.
one</emphasis>.</para> <emphasis role="bold">If you did not use one of the QuickStart
Guides, please say so</emphasis>.</para>
</listitem> </listitem>
</itemizedlist> </itemizedlist>
</listitem> </listitem>
@ -223,13 +242,6 @@
(rules are meaningless unless one also knows the policies).</para> (rules are meaningless unless one also knows the policies).</para>
</listitem> </listitem>
<listitem>
<para>If an error occurs when you try to <quote><command>shorewall
start</command></quote>, include a trace (See the <ulink
url="troubleshoot.htm">Troubleshooting section</ulink> for
instructions).</para>
</listitem>
<listitem> <listitem>
<para><emphasis role="bold">The list server limits posts to 120kb so <para><emphasis role="bold">The list server limits posts to 120kb so
don't post graphics of your network layout, etc. to the Mailing List don't post graphics of your network layout, etc. to the Mailing List