mirror of
https://gitlab.com/shorewall/code.git
synced 2025-08-14 10:14:32 +02:00
Shoreall 1.4.3
git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@555 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
This commit is contained in:
teastep
@ -1,93 +1,79 @@
|
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
||||
<html>
|
||||
<head>
|
||||
|
||||
|
||||
|
||||
|
||||
<meta http-equiv="Content-Language" content="en-us">
|
||||
|
||||
|
||||
|
||||
|
||||
<meta http-equiv="Content-Type"
|
||||
content="text/html; charset=windows-1252">
|
||||
<title>Shorewall Support Guide</title>
|
||||
</head>
|
||||
<body>
|
||||
|
||||
|
||||
|
||||
<table border="0" cellpadding="0" cellspacing="0"
|
||||
style="border-collapse: collapse;" width="100%" id="AutoNumber1"
|
||||
bgcolor="#400169" height="90">
|
||||
<tbody>
|
||||
<tr>
|
||||
<td
|
||||
width="100%">
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
<tbody>
|
||||
<tr>
|
||||
<td
|
||||
width="100%">
|
||||
|
||||
<h1 align="center"><font color="#ffffff">Shorewall Support Guide<img
|
||||
src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
|
||||
</font></h1>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
|
||||
|
||||
</tbody>
|
||||
</font></h1>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
</tbody>
|
||||
</table>
|
||||
|
||||
|
||||
|
||||
<h2>Before Reporting a Problem or Asking a Question<br>
|
||||
</h2>
|
||||
There are a number
|
||||
of sources of Shorewall information. Please try these before you
|
||||
post.
|
||||
|
||||
</h2>
|
||||
There are
|
||||
a number of sources of Shorewall information. Please try these before
|
||||
you post.
|
||||
<ul>
|
||||
<li>More than half of the questions posted
|
||||
on the support list have answers directly accessible from the
|
||||
<a href="shorewall_quickstart_guide.htm#Documentation">Documentation
|
||||
Index</a><br>
|
||||
</li>
|
||||
<li> The <a
|
||||
href="FAQ.htm">FAQ</a> has solutions to more than 20 common problems.
|
||||
</li>
|
||||
|
||||
<li> The <a
|
||||
href="troubleshoot.htm">Troubleshooting</a> Information contains
|
||||
a number of tips to help you solve common problems.
|
||||
</li>
|
||||
|
||||
<li> The <a
|
||||
href="errata.htm"> Errata</a> has links to download updated
|
||||
components. </li>
|
||||
|
||||
<li> The Site and Mailing
|
||||
List Archives search facility can locate documents and posts
|
||||
about similar problems: </li>
|
||||
|
||||
<li>Shorewall versions earlier
|
||||
that 1.3.0 are no longer supported.<br>
|
||||
</li>
|
||||
<li>More than half of the questions posted on the support
|
||||
list have answers directly accessible from the <a
|
||||
href="http://www.shorewall.net/shorewall_quickstart_guide.htm#Documentation">Documentation
|
||||
Index</a><br>
|
||||
</li>
|
||||
<li>
|
||||
The <a href="http://www.shorewall.net/FAQ.htm">FAQ</a> has solutions
|
||||
to more than 20 common problems. </li>
|
||||
<li> The
|
||||
<a href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
|
||||
Information contains a number of tips to help
|
||||
you solve common problems. </li>
|
||||
<li> The
|
||||
<a href="http://www.shorewall.net/errata.htm"> Errata</a> has links
|
||||
to download updated components. </li>
|
||||
<li> The Site
|
||||
and Mailing List Archives search facility can locate documents
|
||||
and posts about similar problems: </li>
|
||||
|
||||
</ul>
|
||||
|
||||
|
||||
|
||||
<h2>Site and Mailing List Archive Search</h2>
|
||||
|
||||
<blockquote>
|
||||
|
||||
<blockquote>
|
||||
<form method="post"
|
||||
action="http://lists.shorewall.net/cgi-bin/htsearch"> <font size="-1"> Match:
|
||||
|
||||
|
||||
<select name="method">
|
||||
<option value="and">All </option>
|
||||
<option value="or">Any </option>
|
||||
<option value="boolean">Boolean </option>
|
||||
</select>
|
||||
Format:
|
||||
Format:
|
||||
<select name="format">
|
||||
<option value="builtin-long">Long </option>
|
||||
<option value="builtin-short">Short </option>
|
||||
</select>
|
||||
Sort by:
|
||||
Sort by:
|
||||
<select name="sort">
|
||||
<option value="score">Score </option>
|
||||
<option value="time">Time </option>
|
||||
@ -96,251 +82,238 @@ Index</a><br>
|
||||
<option value="revtime">Reverse Time </option>
|
||||
<option value="revtitle">Reverse Title </option>
|
||||
</select>
|
||||
</font><input type="hidden" name="config" value="htdig"><input
|
||||
type="hidden" name="restrict" value=""><font size="-1"> Include Mailing
|
||||
List Archives:
|
||||
</font><input type="hidden" name="config"
|
||||
value="htdig"><input type="hidden" name="restrict" value=""><font
|
||||
size="-1"> Include Mailing List Archives:
|
||||
|
||||
<select size="1" name="exclude">
|
||||
<option value="">Yes</option>
|
||||
<option value="[http://lists.shorewall.net/pipermail/.*]">No</option>
|
||||
</select>
|
||||
</font><br>
|
||||
Search: <input type="text" size="30" name="words" value=""> <input
|
||||
type="submit" value="Search"><br>
|
||||
</form>
|
||||
</blockquote>
|
||||
|
||||
</font><br>
|
||||
Search: <input type="text" size="30" name="words"
|
||||
value=""> <input type="submit" value="Search"><br>
|
||||
</form>
|
||||
</blockquote>
|
||||
|
||||
<h2>Problem Reporting Guidelines<br>
|
||||
</h2>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>Please remember we only know what is posted
|
||||
in your message. Do not leave out any information that appears
|
||||
to be correct, or was mentioned in a previous post. There have
|
||||
been countless posts by people who were sure that some part of their
|
||||
configuration was correct when it actually contained a small error.
|
||||
We tend to be skeptics where detail is lacking.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>Please keep in mind that you're asking for
|
||||
<strong>free</strong> technical support. Any help we offer
|
||||
is an act of generosity, not an obligation. Try to make it easy
|
||||
for us to help you. Follow good, courteous practices in writing and
|
||||
formatting your e-mail. Provide details that we need if you expect good
|
||||
answers. <em>Exact quoting </em> of error messages, log entries,
|
||||
command output, and other output is better than a paraphrase or summary.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li> Please
|
||||
don't describe your environment and then ask us to send
|
||||
you custom configuration files. We're here to answer
|
||||
your questions but we can't do your job for you.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>When reporting a problem, <strong>ALWAYS</strong>
|
||||
include this information:</li>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>the exact version of Shorewall you are
|
||||
running.<br>
|
||||
<br>
|
||||
<b><font color="#009900">shorewall version</font><br>
|
||||
</b> <br>
|
||||
</li>
|
||||
|
||||
|
||||
</ul>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>the exact kernel version you are running<br>
|
||||
<br>
|
||||
<font color="#009900"><b>uname -a<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
|
||||
</ul>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>the complete, exact output of<br>
|
||||
<br>
|
||||
<font color="#009900"><b>ip addr show<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
|
||||
</ul>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>the complete, exact output of<br>
|
||||
<br>
|
||||
<font color="#009900"><b>ip route show<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
|
||||
</ul>
|
||||
|
||||
|
||||
<ul>
|
||||
<li>If your kernel is modularized, the exact
|
||||
output from<br>
|
||||
<br>
|
||||
<font color="#009900"><b>lsmod</b></font><br>
|
||||
<br>
|
||||
</li>
|
||||
<li>the exact wording of any <code
|
||||
style="color: green; font-weight: bold;">ping</code> failure responses<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>If you installed Shorewall using one of the QuickStart
|
||||
Guides, please indicate which one. <br>
|
||||
<br>
|
||||
</li>
|
||||
<li><b>If you are running Shorewall under Mandrake
|
||||
using the Mandrake installation of Shorewall, please say so.</b><br>
|
||||
</li>
|
||||
|
||||
|
||||
</ul>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
|
||||
<ul>
|
||||
<li><font color="#ff0000"><u><i><big><b>If you are having connection
|
||||
problems of any kind then:</b></big></i></u></font><br>
|
||||
<br>
|
||||
1. <b><font color="#009900">/sbin/shorewall/reset</font></b><br>
|
||||
<br>
|
||||
2. Try the connection that is failing.<br>
|
||||
<br>
|
||||
3.<b><font color="#009900"> /sbin/shorewall status > /tmp/status.txt</font></b><br>
|
||||
<br>
|
||||
4. Post the /tmp/status.txt file as an attachment.<br>
|
||||
<br>
|
||||
</li>
|
||||
|
||||
</ul>
|
||||
<li>As a general
|
||||
matter, please <strong>do not edit the diagnostic information</strong>
|
||||
in an attempt to conceal your IP address, netmask, nameserver
|
||||
addresses, domain name, etc. These aren't secrets, and concealing
|
||||
them often misleads us (and 80% of the time, a hacker could derive
|
||||
them anyway from information contained in the SMTP headers of your
|
||||
post).<br>
|
||||
<br>
|
||||
<strong></strong></li>
|
||||
<li>Do you see any "Shorewall" messages ("<b><font
|
||||
color="#009900">/sbin/shorewall show log</font></b>") when
|
||||
you exercise the function that is giving you problems? If so,
|
||||
include the message(s) in your post along with a copy of your /etc/shorewall/interfaces
|
||||
file.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>Please include any of the Shorewall configuration files
|
||||
(especially the /etc/shorewall/hosts file if you have
|
||||
modified that file) that you think are relevant. If
|
||||
you include /etc/shorewall/rules, please include /etc/shorewall/policy
|
||||
as well (rules are meaningless unless one also knows the policies).<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>If an error occurs when you try to "<font
|
||||
color="#009900"><b>shorewall start</b></font>", include a
|
||||
trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
|
||||
section for instructions).<br>
|
||||
<br>
|
||||
</li>
|
||||
<li><b>The list server limits posts to 120kb so don't post
|
||||
GIFs of your network layout, etc. to the Mailing
|
||||
List -- your post will be rejected.</b></li>
|
||||
</h2>
|
||||
|
||||
<ul>
|
||||
<li>Please remember we only know what
|
||||
is posted in your message. Do not leave out any information
|
||||
that appears to be correct, or was mentioned in a previous
|
||||
post. There have been countless posts by people who were sure
|
||||
that some part of their configuration was correct when it actually
|
||||
contained a small error. We tend to be skeptics where detail
|
||||
is lacking.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>Please keep in mind that you're
|
||||
asking for <strong>free</strong> technical support.
|
||||
Any help we offer is an act of generosity, not an obligation.
|
||||
Try to make it easy for us to help you. Follow good, courteous
|
||||
practices in writing and formatting your e-mail. Provide details that
|
||||
we need if you expect good answers. <em>Exact quoting </em> of
|
||||
error messages, log entries, command output, and other output is better
|
||||
than a paraphrase or summary.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>
|
||||
Please don't describe your environment and then ask us
|
||||
to send you custom configuration files. We're here
|
||||
to answer your questions but we can't do your
|
||||
job for you.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>When reporting a problem, <strong>ALWAYS</strong>
|
||||
include this information:</li>
|
||||
|
||||
</ul>
|
||||
|
||||
<blockquote>
|
||||
|
||||
|
||||
|
||||
The author gratefully acknowleges that the above list was heavily
|
||||
plagiarized from the excellent LEAF document by <i>Ray</i> <em>Olszewski</em>
|
||||
found at <a
|
||||
href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
|
||||
</blockquote>
|
||||
|
||||
<ul>
|
||||
|
||||
<ul>
|
||||
<li>the exact version of Shorewall
|
||||
you are running.<br>
|
||||
<br>
|
||||
<b><font color="#009900">shorewall
|
||||
version</font><br>
|
||||
</b> <br>
|
||||
</li>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
<li>the exact kernel version you are
|
||||
running<br>
|
||||
<br>
|
||||
<font color="#009900"><b>uname -a<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
<li>the complete, exact output of<br>
|
||||
<br>
|
||||
<font color="#009900"><b>ip addr
|
||||
show<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
<li>the complete, exact output of<br>
|
||||
<br>
|
||||
<font color="#009900"><b>ip route
|
||||
show<br>
|
||||
<br>
|
||||
</b></font></li>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
<li>If your kernel is modularized,
|
||||
the exact output from<br>
|
||||
<br>
|
||||
<font color="#009900"><b>lsmod</b></font><br>
|
||||
</li>
|
||||
|
||||
</ul>
|
||||
|
||||
</ul>
|
||||
|
||||
<ul>
|
||||
|
||||
<ul>
|
||||
<li><font color="#ff0000"><u><i><big><b>If you are having connection
|
||||
problems of any kind then:</b></big></i></u></font><br>
|
||||
<br>
|
||||
1. <b><font color="#009900">/sbin/shorewall/reset</font></b><br>
|
||||
<br>
|
||||
2. Try the connection that is failing.<br>
|
||||
<br>
|
||||
3.<b><font color="#009900"> /sbin/shorewall status
|
||||
> /tmp/status.txt</font></b><br>
|
||||
<br>
|
||||
4. Post the /tmp/status.txt file as an attachment.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>the exact wording of any <code
|
||||
style="color: green; font-weight: bold;">ping</code> failure responses<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>If you installed Shorewall using one of the QuickStart
|
||||
Guides, please indicate which one. <br>
|
||||
<br>
|
||||
</li>
|
||||
<li><b>If you are running Shorewall under Mandrake using the
|
||||
Mandrake installation of Shorewall, please say so.<br>
|
||||
<br>
|
||||
</b></li>
|
||||
|
||||
</ul>
|
||||
<li>As
|
||||
a general matter, please <strong>do not edit the diagnostic
|
||||
information</strong> in an attempt to conceal your IP address,
|
||||
netmask, nameserver addresses, domain name, etc. These aren't
|
||||
secrets, and concealing them often misleads us (and 80% of the time,
|
||||
a hacker could derive them anyway from information contained in
|
||||
the SMTP headers of your post).<br>
|
||||
<br>
|
||||
<strong></strong></li>
|
||||
<li>Do you see any "Shorewall" messages ("<b><font
|
||||
color="#009900">/sbin/shorewall show log</font></b>") when
|
||||
you exercise the function that is giving you problems? If so,
|
||||
include the message(s) in your post along with a copy of your /etc/shorewall/interfaces
|
||||
file.<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>Please include any of the Shorewall configuration
|
||||
files (especially the /etc/shorewall/hosts file if
|
||||
you have modified that file) that you think are relevant.
|
||||
If you include /etc/shorewall/rules, please include /etc/shorewall/policy
|
||||
as well (rules are meaningless unless one also knows the policies).<br>
|
||||
<br>
|
||||
</li>
|
||||
<li>If an error occurs when you try to "<font
|
||||
color="#009900"><b>shorewall start</b></font>", include a trace
|
||||
(See the <a href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
|
||||
section for instructions).<br>
|
||||
<br>
|
||||
</li>
|
||||
<li><b>The list server limits posts to 120kb so don't
|
||||
post GIFs of your network layout, etc. to
|
||||
the Mailing List -- your post will be rejected.</b></li>
|
||||
|
||||
</ul>
|
||||
|
||||
<blockquote> The author gratefully acknowleges that the above list was
|
||||
heavily plagiarized from the excellent LEAF document by <i>Ray</i>
|
||||
<em>Olszewski</em> found at <a
|
||||
href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
|
||||
</blockquote>
|
||||
|
||||
<h2>When using the mailing list, please post in plain text</h2>
|
||||
|
||||
<blockquote>
|
||||
A growing number of MTAs serving list subscribers are rejecting
|
||||
all HTML traffic. At least one MTA has gone so far as to blacklist
|
||||
shorewall.net "for continuous abuse" because it has been my policy
|
||||
to allow HTML in list posts!!<br>
|
||||
<br>
|
||||
I think that blocking all HTML is a Draconian
|
||||
way to control spam and that the ultimate losers here are not
|
||||
the spammers but the list subscribers whose MTAs are bouncing
|
||||
all shorewall.net mail. As one list subscriber wrote to me privately
|
||||
"These e-mail admin's need to get a <i>(expletive deleted)</i> life
|
||||
instead of trying to rid the planet of HTML based e-mail". Nevertheless,
|
||||
to allow subscribers to receive list posts as must as possible, I have
|
||||
now configured the list server at shorewall.net to strip all HTML
|
||||
from outgoing posts.<br>
|
||||
</blockquote>
|
||||
|
||||
|
||||
|
||||
<blockquote> A growing number of MTAs serving list subscribers are
|
||||
rejecting all HTML traffic. At least one MTA has gone so far as to
|
||||
blacklist shorewall.net "for continuous abuse" because it has been
|
||||
my policy to allow HTML in list posts!!<br>
|
||||
<br>
|
||||
I think that blocking all HTML is
|
||||
a Draconian way to control spam and that the ultimate losers
|
||||
here are not the spammers but the list subscribers whose MTAs
|
||||
are bouncing all shorewall.net mail. As one list subscriber wrote
|
||||
to me privately "These e-mail admin's need to get a <i>(expletive
|
||||
deleted)</i> life instead of trying to rid the planet of HTML based
|
||||
e-mail". Nevertheless, to allow subscribers to receive list posts
|
||||
as must as possible, I have now configured the list server at shorewall.net
|
||||
to strip all HTML from outgoing posts.<br>
|
||||
</blockquote>
|
||||
|
||||
<h2>Where to Send your Problem Report or to Ask for Help</h2>
|
||||
|
||||
|
||||
<blockquote>
|
||||
|
||||
|
||||
<blockquote> <b>If you have a <u>quick</u> question about
|
||||
capabilities or where to find something, you may use the</b> <a
|
||||
href="http://www.developercube.com/forum/index.php?c=8">Shorewall Support
|
||||
Forum</a>. <u><b>DO NOT POST THE OUTPUT OF "shorewall status" TO THE FORUM;
|
||||
I WON'T LOOK AT IT.</b></u> <b>If you need to supply "shorewall status"
|
||||
output, use the appropriate mailing list below.</b><br>
|
||||
|
||||
<h4>If you run Shorewall under Bering -- <span
|
||||
style="font-weight: 400;">please post your question or problem
|
||||
to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF
|
||||
Users mailing list</a>.</span></h4>
|
||||
<b>If you run Shorewall under MandrakeSoft
|
||||
Multi Network Firewall (MNF) and you have not purchased an
|
||||
MNF license from MandrakeSoft then you can post non MNF-specific
|
||||
Shorewall questions to the </b><a
|
||||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
||||
list</a>. <b>Do not expect to get free MNF support on the list.</b><br>
|
||||
|
||||
|
||||
style="font-weight: 400;">please post your question or problem
|
||||
to the <a
|
||||
href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
|
||||
list</a>.</span></h4>
|
||||
<b>If you run Shorewall under MandrakeSoft
|
||||
Multi Network Firewall (MNF) and you have not purchased an
|
||||
MNF license from MandrakeSoft then you can post non MNF-specific
|
||||
Shorewall questions to the </b><a
|
||||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
||||
list</a>. <b>Do not expect to get free MNF support on the list.</b><br>
|
||||
|
||||
<p>Otherwise, please post your question or problem to the <a
|
||||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
||||
list</a>.<br>
|
||||
To Subscribe to the mailing list go to <a
|
||||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
||||
list</a> .</p>
|
||||
|
||||
<p> To Subscribe to the mailing list go to <a
|
||||
href="http://lists.shorewall.net/mailman/listinfo/shorewall-users">http://lists.shorewall.net/mailman/listinfo/shorewall-users</a>
|
||||
.<br>
|
||||
</p>
|
||||
</blockquote>
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
.<br>
|
||||
</p>
|
||||
</blockquote>
|
||||
|
||||
<p>For information on other Shorewall mailing lists, go to <a
|
||||
href="http://lists.shorewall.net/mailing_list.htm">http://lists.shorewall.net/mailing_list.htm</a><br>
|
||||
</p>
|
||||
|
||||
|
||||
<p align="left"><font size="2">Last Updated 4/10/2003 - Tom Eastep</font></p>
|
||||
|
||||
|
||||
href="http://lists.shorewall.net">http://lists.shorewall.net</a><br>
|
||||
</p>
|
||||
|
||||
<p align="left"><font size="2">Last Updated 5/12/2003 - Tom Eastep</font></p>
|
||||
|
||||
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
||||
size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M. Eastep.</font></a></font><br>
|
||||
</p>
|
||||
<br>
|
||||
<br>
|
||||
<br>
|
||||
<br>
|
||||
<br>
|
||||
<br>
|
||||
</p>
|
||||
</body>
|
||||
</html>
|
||||
|
||||
Reference in New Issue
Block a user