diff --git a/docs/support.xml b/docs/support.xml
index 22c6b4c93..6c711829a 100644
--- a/docs/support.xml
+++ b/docs/support.xml
@@ -98,7 +98,8 @@
     <title>Problem Reporting Guidelines</title>
 
     <para>Please refer to the following flowchart to guide you through the
-    problem reporting process.</para>
+    problem reporting process. It will ensure that you provide us with the
+    information we need to solve your problem as quickly as possible.</para>
 
     <graphic align="center" fileref="images/Troubleshoot.png" />
 
@@ -384,7 +385,7 @@ State:Stopped (Thu Mar 30 14:08:11 PDT 2006)</programlisting>
         <para>Please do NOT include the output of <command>iptables
         -L</command> — the output of <emphasis role="bold">shorewall
         show</emphasis> or <command>shorewall dump</command> is much more
-        useful.</para>
+        useful to us.</para>
       </listitem>
 
       <listitem>
@@ -421,8 +422,8 @@ State:Stopped (Thu Mar 30 14:08:11 PDT 2006)</programlisting>
 
     <para><emphasis role="bold">If you haven't read the <link
     linkend="Guidelines">Problem Reporting Guidelines</link> above, please
-    read them now — If you don't supply the information that we need, it will
-    just delay a solution to your problem.</emphasis></para>
+    read them now — Failure to supply the information that we need will just
+    delay a solution to your problem.</emphasis></para>
 
     <para><emphasis role="bold">If you run the current development release and
     your question involves a feature that is only available in the development