"It is easier to post a problem than to use your own brain" -- Weitse Venema (creator of Postfix)
There are a number of sources for problem solution information.
| The Troubleshooting Information contains a number of tips to help you solve common problems. |
| The Errata has links to download updated components. |
| The FAQ has solutions to common problems. |
| The Mailing List Archives are a useful source of problem solving information. |
The archives from the mailing List are at http://www.shorewall.net/pipermail/shorewall-users.
Search the Mailing List Archives at Shorewall.net
| When reporting a problem, give as much information as you can. Reports that say "I tried XYZ and it didn't work" are not at all helpful. |
| Please don't describe your environment and then ask us to send you custom configuration files. We're here to answer your questions but we can't do your job for you. |
| Do you see any "Shorewall" messages in /var/log/messages when you exercise the function that is giving you problems? |
| Have you looked at the packet flow with a tool like tcpdump to try to understand what is going on? |
| Have you tried using the diagnostic capabilities of the application that isn't working? For example, if "ssh" isn't able to connect, using the "-v" option gives you a lot of valuable diagnostic information. |
| Please include any of the Shorewall configuration files (especially the /etc/shorewall/hosts file if you have modified that file) that you think are relevant. If an error occurs when you try to "shorewall start", include a trace (See the Troubleshooting section for instructions). |
| The list server limits posts to 120kb so don't post GIFs of your network layout, etc to the Mailing List -- your post will be rejected. |
Please post your question or problem to the Shorewall users mailing list; there are lots of folks there who are willing to help you. Your question/problem description and their responses will be placed in the mailing list archives to help people who have a similar question or problem in the future.
"It irks me when people believe that free software comes at no cost. The cost is incredibly high." - Weitse Venema
I do not answer questions or work on problems sent to me personally but I try to respond promptly to mailing list posts. -Tom
To Subscribe to the mailing list go to http://www.shorewall.net/mailman/listinfo/shorewall-users .
Last Updated 8/5/2002 - Tom Eastep