shorewall_code/Shorewall-docs/troubleshoot.htm
teastep 329bddd120 Changes for 1.3.8
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<h1 align="center"><font color="#FFFFFF">Shorewall Troubleshooting</font></h1>
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<h3 align="Left">Check the Errata</h3>
<p align="Left">Check the <a href="errata.htm">Shorewall Errata</a>
to be sure that there isn't an update that you are missing for your version
of the firewall.</p>
<h3 align="Left">Check the FAQs</h3>
<p align="Left">Check the <a href="FAQ.htm">FAQs</a> for solutions to common problems.</p>
<h3 align="Left">If the firewall fails to start</h3>
If you
receive an error message when starting or restarting the firewall and you
can't determine the cause, then do the following:
<ul>
<li>shorewall debug start 2&gt; /tmp/trace</li>
<li>Look at the /tmp/trace file and see if that helps you determine what
the problem is.</li>
<li>If you still can't determine what's wrong then see the
<a href="support.htm">support page</a>.</li>
</ul>
<h3>Your test environment</h3>
<p>Many times when people have problems with Shorewall, the problem is
actually an ill-conceived test setup. Here are several popular snafus: </p>
<ul>
<li>Port
Forwarding where client and server are in the same subnet. See <a href="FAQ.htm">FAQ
2.</a></li>
<li>Changing the IP address of a local system to be in the external subnet,
thinking that Shorewall will suddenly believe that the system is in the
'net' zone.</li>
<li>Multiple interfaces connected to the same HUB or Switch. Given the way
that the Linux kernel respond to ARP &quot;who-has&quot; requests, this type of setup
does NOT work the way that you expect it to.</li>
</ul>
<h3 align="Left">If you are having
connection problems:</h3>
<p align="Left">If the appropriate policy for the connection that you
are trying to make is ACCEPT, please DO NOT ADD ADDITIONAL ACCEPT RULES TRYING
TO MAKE IT WORK. Such additional rules will NEVER make it work, they add
clutter to your rule set and they represent a big security hole in the event
that you forget to remove them later.</p>
<p align="Left">I also recommend against setting all of your policies to
ACCEPT in an effort to make something work. That robs you of one of your
best diagnostic tools - the &quot;Shorewall&quot; messages that Netfilter will
generate when you try to connect in a way that isn't permitted by your
rule set.</p>
<p align="Left">Check your log. If you don't see Shorewall messages,
then your problem is probably NOT a Shorewall problem. If you DO see packet
messages, it is an indication that you are missing one or more rules.</p>
<p align="Left">While you are troubleshooting, it is a good idea to clear
two variables in /etc/shorewall/shorewall.conf:</p>
<p align="Left">LOGRATE=&quot;&quot;<br>
LOGBURST=&quot;&quot;</p>
<p align="Left">This way, you will see all of the log messages being
generated (be sure to restart shorewall after clearing these variables).</p>
<p align="Left">Example:</p>
<font face="Century Gothic, Arial, Helvetica">
<p align="Left"><font face="Courier">Jun 27 15:37:56 gateway kernel:
Shorewall:all2all:REJECT:IN=eth2
OUT=eth1 SRC=192.168.2.2 DST=192.168.1.3 LEN=67 TOS=0x00 PREC=0x00 TTL=63
ID=5805 DF PROTO=UDP SPT=1803 DPT=53 LEN=47</font></p>
</font>
<p align="Left">Let's look at the important parts of this message:</p>
<ul>
<li>all2all:REJECT - the packet was rejected under the "all"-&gt;"all" REJECT
policy</li>
<li>IN=eth2 - the packet entered the firewall via eth2</li>
<li>OUT=eth1 - if accepted, the packet would be sent on eth1</li>
<li>SRC=192.168.2.2 - the packet was sent by 192.168.2.2</li>
<li>DST=192.168.1.3 - the packet is destined for 192.168.1.3</li>
<li>PROTO=UDP - UDP Protocol</li>
<li>DPT=53 - DNS</li>
</ul>
<p align="Left">In this case, 192.168.2.2 was in the "dmz" zone and
192.168.1.3 is in the "loc" zone. I was missing the rule:</p>
<p align="Left">ACCEPT<EFBFBD><EFBFBD><EFBFBD> dmz<6D><7A><EFBFBD> loc<6F><63><EFBFBD> udp<64><70><EFBFBD> 53</p>
<h3 align="Left">Other Gotchas</h3>
<ul>
<li>Seeing rejected/dropped packets logged out of the INPUT or FORWARD
chains? This means that:<ol>
<li>your zone definitions are screwed up and the host that is sending the
packets or the destination host isn't in any zone (using an
<a href="Documentation.htm#Hosts">/etc/shorewall/hosts</a> file are you?);
or</li>
<li>the source and destination hosts are both connected to the same
interface and that interface doesn't have the 'multi' option specified in
<a href="Documentation.htm#Interfaces">/etc/shorewall/interfaces</a>.</li>
</ol>
</li>
<li>Remember that Shorewall doesn't automatically allow ICMP type 8 ("ping")
requests to be sent between zones. If you want pings to be allowed between
zones, you need a rule of the form:<br>
<br>
<20><><EFBFBD> ACCEPT<50><54><EFBFBD> &lt;source zone&gt;<EFBFBD><EFBFBD><EFBFBD> &lt;destination zone&gt;<EFBFBD><EFBFBD><EFBFBD>
icmp<EFBFBD><EFBFBD><EFBFBD> echo-request<br>
<br>
The ramifications of this can be subtle. For example, if you have the
following in /etc/shorewall/nat:<br>
<br>
<20><><EFBFBD> 10.1.1.2<EFBFBD><EFBFBD><EFBFBD> eth0<68><30><EFBFBD> 130.252.100.18<br>
<br>
and you ping 130.252.100.18, unless you have allowed icmp type 8 between
the zone containing the system you are pinging from and the zone containing
10.1.1.2, the ping requests will be dropped. This is true even if you
have NOT specified 'noping' for eth0 in /etc/shorewall/interfaces.</li>
<li>If you specify "routefilter" for an interface, that interface must be
up prior to starting the firewall.</li>
<li>Is your routing correct? For example, internal systems usually need to
be configured with their default gateway set to the IP address of their
nearest firewall interface. One often overlooked aspect of routing is that
in order for two hosts to communicate, the routing between them must be set
up <u>in both directions.</u> So when setting up routing between <b>A</b>
and<b> B</b>, be sure to verify that the route from <b>B</b> back to <b>A</b>
is defined.</li>
<li>Some versions of LRP (EigerStein2Beta for example) have a shell with
broken variable expansion. <a href="ftp://ftp.shorewall.net/pub/shorewall/ash.gz">
You can get a corrected shell from the Shorewall Errata download site.</a>
</li>
<li>Do you have your kernel properly configured? <a href="kernel.htm">Click
here to see my kernel configuration.</a> </li>
<li>Some features require the "ip" program. That program is generally included
in the "iproute" package which should be included with your distribution
(though many distributions don't install iproute by default). You
may also download the latest source tarball from <a href="ftp://ftp.inr.ac.ru/ip-routing" target="_blank">
ftp://ftp.inr.ac.ru/ip-routing</a>
.</li>
<li>If you have <u>any</u> entry for a zone in /etc/shorewall/hosts then the
zone must be entirely defined in /etc/shorewall/hosts unless you have
specified MERGE_HOSTS=Yes (Shorewall version 1.3.5 and later). For example, if
a zone has two interfaces but only one interface has an entry in /etc/shorewall/hosts
then hosts attached to the other interface will <u>not</u> be considered
part of the zone.</li>
<li>Problems with NAT? Be sure that you let Shorewall add all external addresses
to be use with NAT unless you have set <a href="Documentation.htm#Aliases">
ADD_IP_ALIASES</a>
=No in /etc/shorewall/shorewall.conf.</li>
</ul>
<h3>Still Having Problems?</h3>
<p>See the<a href="support.htm"> support page.</a></p>
<font face="Century Gothic, Arial, Helvetica">
<blockquote> </blockquote>
</font>
<p><font size="2">Last updated 9/13/2002 -
Tom Eastep</font>
</p>
<p><font face="Trebuchet MS"><a href="copyright.htm"><font size="2">Copyright</font>
<20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
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