mirror of
https://gitlab.com/shorewall/code.git
synced 2024-12-03 21:13:29 +01:00
dbfc838988
git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@789 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
257 lines
10 KiB
HTML
257 lines
10 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
||
<html>
|
||
<head>
|
||
<meta http-equiv="Content-Language" content="en-us">
|
||
<meta http-equiv="Content-Type"
|
||
content="text/html; charset=windows-1252">
|
||
<title>Shorewall Support Guide</title>
|
||
</head>
|
||
<body>
|
||
<h1 align="center" style="background-color: rgb(255, 255, 255);">Shorewall
|
||
Support Guide <font><font color="#ffffff"><img
|
||
src="images/obrasinf.gif" alt=""
|
||
style="width: 90px; height: 90px; color: rgb(51, 0, 51);"
|
||
align="middle" title=""></font></font></h1>
|
||
<h2>Before Reporting a Problem or Asking a Question<br>
|
||
</h2>
|
||
There are a number of sources of Shorewall information. Please try
|
||
these before you post.
|
||
<ul>
|
||
<li>Shorewall versions earlier that 1.3.0 are no longer supported.<br>
|
||
</li>
|
||
<li>More than half of the questions posted on the support list have
|
||
answers directly accessible from the <a
|
||
href="http://www.shorewall.net/shorewall_quickstart_guide.htm#Documentation">Documentation
|
||
Index</a><br>
|
||
</li>
|
||
<li> The <a href="http://www.shorewall.net/FAQ.htm">FAQ</a> has
|
||
solutions to more than 20 common problems. </li>
|
||
<li> The <a href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
|
||
Information contains a number of tips
|
||
to help you solve common problems. </li>
|
||
<li> The <a href="http://www.shorewall.net/errata.htm"> Errata</a>
|
||
has links to download updated components. </li>
|
||
<li> The Site and Mailing List Archives search facility can locate
|
||
documents and posts about similar problems: </li>
|
||
</ul>
|
||
<h2>Site and Mailing List Archive Search</h2>
|
||
<blockquote>
|
||
<form method="post"
|
||
action="http://lists.shorewall.net/cgi-bin/htsearch"> <font size="-1">Match:
|
||
<select name="method">
|
||
<option value="and">All </option>
|
||
<option value="or">Any </option>
|
||
<option value="boolean">Boolean </option>
|
||
</select>
|
||
Format:
|
||
<select name="format">
|
||
<option value="builtin-long">Long </option>
|
||
<option value="builtin-short">Short </option>
|
||
</select>
|
||
Sort by:
|
||
<select name="sort">
|
||
<option value="score">Score </option>
|
||
<option value="time">Time </option>
|
||
<option value="title">Title </option>
|
||
<option value="revscore">Reverse Score </option>
|
||
<option value="revtime">Reverse Time </option>
|
||
<option value="revtitle">Reverse Title </option>
|
||
</select>
|
||
</font><input type="hidden" name="config" value="htdig"><input
|
||
type="hidden" name="restrict" value=""><font size="-1"> Include
|
||
Mailing List Archives:
|
||
<select size="1" name="exclude">
|
||
<option value="">Yes</option>
|
||
<option value="[http://lists.shorewall.net/pipermail/.*]">No</option>
|
||
</select>
|
||
</font><br>
|
||
Search: <input type="text" size="30" name="words" value=""> <input
|
||
type="submit" value="Search"><br>
|
||
</form>
|
||
</blockquote>
|
||
<h2>Problem Reporting Guidelines<br>
|
||
</h2>
|
||
<ul>
|
||
<li>Please remember we only know what is posted in your message. Do
|
||
not leave out
|
||
any information that appears to be correct, or was mentioned in a
|
||
previous post. There have been countless posts by people who were sure
|
||
that some part of their configuration was correct when it actually
|
||
contained a small error. We tend to be skeptics where detail is lacking.<br>
|
||
<br>
|
||
</li>
|
||
<li>Please keep in mind that you're asking for <strong>free</strong>
|
||
technical support. Any help we offer is an act of generosity, not an
|
||
obligation. Try to make it easy for us to help you. Follow good,
|
||
courteous practices in writing and formatting your e-mail. Provide
|
||
details
|
||
that we need if you expect good answers. <em>Exact quoting </em> of
|
||
error messages, log entries, command output, and other output is
|
||
better than a paraphrase or summary.<br>
|
||
<br>
|
||
</li>
|
||
<li> Please don't describe your environment and then ask us to send
|
||
you custom configuration files. We're here to answer your questions but
|
||
we can't do your job for you.<br>
|
||
<br>
|
||
</li>
|
||
<li>When reporting a problem, <strong>ALWAYS</strong> include this
|
||
information:</li>
|
||
</ul>
|
||
<ul>
|
||
<ul>
|
||
<li>the exact version of Shorewall you are running.<br>
|
||
<br>
|
||
<b><font color="#009900">shorewall version</font><br>
|
||
</b> <br>
|
||
</li>
|
||
</ul>
|
||
<ul>
|
||
</ul>
|
||
<ul>
|
||
<li>the complete, exact
|
||
output of<br>
|
||
<br>
|
||
<font color="#009900"><b>ip addr show<br>
|
||
<br>
|
||
</b></font></li>
|
||
</ul>
|
||
<ul>
|
||
<li>the complete, exact
|
||
output of<br>
|
||
<br>
|
||
<font color="#009900"><b>ip route show<br>
|
||
</b></font></li>
|
||
</ul>
|
||
<ul>
|
||
</ul>
|
||
</ul>
|
||
<ul>
|
||
<ul>
|
||
<li><small><small><font color="#ff0000"><u><i><big><b>THIS
|
||
IS IMPORTANT!</b></big></i></u></font></small></small><big> </big>If
|
||
your
|
||
problem is that some type of connection to/from or through your
|
||
firewall
|
||
isn't working then please perform the following four steps:<br>
|
||
<br>
|
||
1. <b><font color="#009900"><span style="color: rgb(0, 0, 0);">If
|
||
shorewall isn't running then </span></font></b><font color="#009900"
|
||
style="font-weight: bold; color: rgb(0, 153, 0);">/sbin/shorewall/start</font><b><font
|
||
color="#009900"><span style="color: rgb(0, 0, 0);">. Otherwise</span>
|
||
/sbin/shorewall reset<span style="color: rgb(0, 0, 0);">.</span></font></b><br>
|
||
<br>
|
||
2. Try making the connection that is failing.<br>
|
||
<br>
|
||
3.<b><font color="#009900"> /sbin/shorewall status > /tmp/status.txt</font></b><br>
|
||
<br>
|
||
4. Post the /tmp/status.txt file as an
|
||
attachment (you may compress it if you like).<br>
|
||
<br>
|
||
</li>
|
||
<li>the exact wording of any <code
|
||
style="color: green; font-weight: bold;">ping</code> failure responses<br>
|
||
<br>
|
||
</li>
|
||
<li>If you installed Shorewall using one of the QuickStart Guides,
|
||
please indicate which one. <br>
|
||
<br>
|
||
</li>
|
||
<li><b>If you are running Shorewall under Mandrake
|
||
using the Mandrake installation of Shorewall, please say so.<br>
|
||
<br>
|
||
</b></li>
|
||
</ul>
|
||
<li>As a general matter, please <strong>do not edit the diagnostic
|
||
information</strong> in an attempt to conceal your IP address, netmask,
|
||
nameserver addresses, domain name, etc. These aren't secrets, and
|
||
concealing them often misleads us (and 80% of the time, a hacker could
|
||
derive them anyway from information contained in the SMTP headers of
|
||
your post).<br>
|
||
<br>
|
||
<strong></strong></li>
|
||
<li>Do you see any "Shorewall" messages ("<b><font color="#009900">/sbin/shorewall
|
||
show log</font></b>") when you exercise the function that is giving you
|
||
problems? If so, include the message(s) in your post along with a copy
|
||
of your /etc/shorewall/interfaces file.<br>
|
||
<br>
|
||
</li>
|
||
<li>Please include any of the Shorewall configuration files
|
||
(especially the /etc/shorewall/hosts file if you have modified that
|
||
file) that you think are relevant. If you include /etc/shorewall/rules,
|
||
please include /etc/shorewall/policy as well (rules are meaningless
|
||
unless one also knows the policies).<br>
|
||
<br>
|
||
</li>
|
||
<li>If an error occurs when you try to "<font color="#009900"><b>shorewall
|
||
start</b></font>", include a trace (See the <a
|
||
href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
|
||
section for instructions).<br>
|
||
<br>
|
||
</li>
|
||
<li><b>The list server limits posts to 120kb so don't post GIFs of
|
||
your network
|
||
layout, etc. to the Mailing List -- your post will be
|
||
rejected.</b></li>
|
||
</ul>
|
||
<blockquote> The author gratefully acknowleges that the above list was
|
||
heavily plagiarized from the excellent LEAF document by <i>Ray</i> <em>Olszewski</em>
|
||
found at <a
|
||
href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
|
||
</blockquote>
|
||
<h2>When using the mailing list, please post in plain text</h2>
|
||
<blockquote> A growing number of MTAs serving list subscribers are
|
||
rejecting all HTML traffic. At least one MTA has gone so far as to
|
||
blacklist shorewall.net "for continuous abuse" because it has been
|
||
my policy to allow HTML in list posts!!<br>
|
||
<br>
|
||
I think that blocking all HTML is a Draconian way to control spam and
|
||
that the ultimate losers here are not the spammers but the list
|
||
subscribers whose MTAs are bouncing all shorewall.net mail. As one list
|
||
subscriber wrote to me privately "These e-mail admin's need to get a <i>(expletive
|
||
deleted)</i> life instead of trying to rid the planet of HTML based
|
||
e-mail". Nevertheless, to allow
|
||
subscribers to receive list posts as must as possible, I have now
|
||
configured the list server at shorewall.net to convert all HTML to
|
||
plain text. These converted posts are difficult to read so all of us
|
||
will appreciate it if you just post in plain text to begin with.<br>
|
||
</blockquote>
|
||
<h2>Where to Send your Problem Report or to Ask for Help</h2>
|
||
<blockquote>
|
||
<h4>If you run Shorewall under Bering -- <span
|
||
style="font-weight: 400;">please post your question or problem to the <a
|
||
href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing list</a>.</span></h4>
|
||
<b>If you run Shorewall under MandrakeSoft Multi Network Firewall
|
||
(MNF) and you have not purchased an MNF license from MandrakeSoft then
|
||
you can post non MNF-specific Shorewall questions to the </b><a
|
||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users
|
||
mailing list</a>. <b>Do not expect to get free MNF support on the list</b>
|
||
<p>Otherwise, please post your question or problem to the <a
|
||
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users
|
||
mailing list.</a><span style="font-weight: bold;"> IMPORTANT: </span>If
|
||
you are not subscribed to the list, please say so -- otherwise, you
|
||
will not be included in any replies.<br>
|
||
</p>
|
||
</blockquote>
|
||
<h2>Subscribing to the Users Mailing List<br>
|
||
</h2>
|
||
<blockquote>
|
||
<p> To Subscribe to the mailing list go to <a
|
||
href="https://lists.shorewall.net/mailman/listinfo/shorewall-users"
|
||
target="_top">https//lists.shorewall.net/mailman/listinfo/shorewall-users</a>.<br>
|
||
</p>
|
||
</blockquote>
|
||
<p>For information on other Shorewall mailing lists, go to <a
|
||
href="http://lists.shorewall.net">http://lists.shorewall.net</a><br>
|
||
</p>
|
||
<p align="left"><font size="2">Last Updated 10/29/2003 - Tom Eastep</font></p>
|
||
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
||
size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M.
|
||
Eastep.</font></a></font><br>
|
||
</p>
|
||
<br>
|
||
<br>
|
||
<br>
|
||
</body>
|
||
</html>
|