forked from extern/django-helpdesk
37 lines
1.4 KiB
Python
37 lines
1.4 KiB
Python
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from django.views.generic.edit import FormView
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from helpdesk.models import CustomField, KBItem, Queue
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class AbstractCreateTicketMixin():
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def get_initial(self):
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initial_data = {}
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request = self.request
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try:
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initial_data['queue'] = Queue.objects.get(slug=request.GET.get('queue', None)).id
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except Queue.DoesNotExist:
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pass
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if request.user.is_authenticated and request.user.usersettings_helpdesk.use_email_as_submitter and request.user.email:
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initial_data['submitter_email'] = request.user.email
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query_param_fields = ['submitter_email', 'title', 'body', 'queue', 'kbitem']
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custom_fields = ["custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)]
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query_param_fields += custom_fields
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for qpf in query_param_fields:
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initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, ""))
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return initial_data
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def get_form_kwargs(self, *args, **kwargs):
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kwargs = super().get_form_kwargs(*args, **kwargs)
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kbitem = self.request.GET.get(
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'kbitem',
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self.request.POST.get('kbitem', None),
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)
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if kbitem:
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try:
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kwargs['kbcategory'] = KBItem.objects.get(pk=int(kbitem)).category
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except (ValueError, KBItem.DoesNotExist):
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pass
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return kwargs
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