django-helpdesk/docs/api.rst

API
===

A REST API (built with ``djangorestframework``) is available in order to list, create, update and delete tickets from other tools thanks to HTTP requests.

You must be authenticated to access the API, the URL endpoint is ``/api/tickets/``. You can configure how you wish to authenticate to the API by customizing the ``DEFAULT_AUTHENTICATION_CLASSES`` key in the ``REST_FRAMEWORK`` setting (more information on this page : https://www.django-rest-framework.org/api-guide/authentication/)

GET
---

Accessing the endpoint ``/api/tickets/`` with a **GET** request will return you the complete list of tickets.

Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **GET** request will return you the data of the ticket you provided the ID.

POST
----

Accessing the endpoint ``/api/tickets/`` with a **POST** request will let you create a new tickets.

You need to provide a JSON body with the following data :

- **queue**: ID of the queue
- **title**: the title (subject) of the ticket
- **description**: the description of the ticket
- **resolution**: an optional text for the resoltuion of the ticket
- **submitter_email**: the email of the ticket submitter
- **assigned_to**: ID of the ticket's assigned user
- **status**: integer corresponding to the status (OPEN=1, REOPENED=2, RESOLVED=3, CLOSED=4, DUPLICATE=5). It is OPEN by default.
- **on_hold**: boolean to indicates if the ticket is on hold
- **priority**: integer corresponding to different degrees of priority 1 to 5 (1 is Critical and 5 is Very Low)
- **due_date**: date representation for when the ticket is due
- **merged_to**: ID of the ticket to which it is merged

Note that ``status`` will automatically be set to OPEN. Also, some fields are not configurable during creation: ``resolution``, ``on_hold`` and ``merged_to``.

Moreover, if you created custom fields, you can add them into the body with the key ``custom_<custom-field-slug>``.

Here is an example of a cURL request to create a ticket (using Basic authentication) ::

    curl --location --request POST 'http://127.0.0.1:8000/api/tickets/' \
    --header 'Authorization: Basic YWRtaW46YWRtaW4=' \
    --header 'Content-Type: application/json' \
    --data-raw '{"queue": 1, "title": "Test Ticket API", "description": "Test create ticket from API", "submitter_email": "test@mail.com", "priority": 4}'

PUT
---

Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PUT** request will let you update the data of the ticket you provided the ID.

You must include all fields in the JSON body.

PATCH
-----

Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PATCH** request will let you do a partial update of the data of the ticket you provided the ID.

You can include only the fields you need to update in the JSON body.

DELETE
------

Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **DELETE** request will let you delete the ticket you provided the ID.