django-helpdesk/helpdesk/tests/public_actions.py

from helpdesk.models import Queue, CustomField, Ticket
from django.test import TestCase
from django.core import mail
from django.test.client import Client
from django.core.urlresolvers import reverse

class PublicActionsTestCase(TestCase):
    """
    Tests for public actions:
    - View a ticket
    - Add a followup
    - Close resolved case
    """
    def setUp(self):
        """
        Create a queue & ticket we can use for later tests.
        """
        self.queue = Queue.objects.create(title='Queue 1', slug='q', allow_public_submission=True, new_ticket_cc='new.public@example.com', updated_ticket_cc='update.public@example.com')
        self.ticket = Ticket.objects.create(title='Test Ticket', queue=self.queue, submitter_email='test.submitter@example.com', description='This is a test ticket.')

        self.client = Client()

    def test_public_view_ticket(self):
        response = self.client.get('%s?ticket=%s&email=%s' % (reverse('helpdesk_public_view'), self.ticket.ticket_for_url, 'test.submitter@example.com'))
        self.assertEqual(response.status_code, 200)
        self.assertTemplateNotUsed(response, 'helpdesk/public_view_form.html')

    def test_public_close(self):
        old_status = self.ticket.status
        old_resolution = self.ticket.resolution
        resolution_text = 'Resolved by test script'

        ticket = Ticket.objects.get(id=self.ticket.id)
        
        ticket.status = Ticket.RESOLVED_STATUS
        ticket.resolution = resolution_text
        ticket.save()

        current_followups = ticket.followup_set.all().count()
        
        response = self.client.get('%s?ticket=%s&email=%s&close' % (reverse('helpdesk_public_view'), ticket.ticket_for_url, 'test.submitter@example.com'))
        
        ticket = Ticket.objects.get(id=self.ticket.id)

        self.assertEqual(response.status_code, 302)
        self.assertTemplateNotUsed(response, 'helpdesk/public_view_form.html')
        self.assertEqual(ticket.status, Ticket.CLOSED_STATUS)
        self.assertEqual(ticket.resolution, resolution_text)
        self.assertEqual(current_followups+1, ticket.followup_set.all().count())
        
        ticket.resolution = old_resolution
        ticket.status = old_status
        ticket.save()