django-helpdesk/helpdesk/forms.py

"""
django-helpdesk - A Django powered ticket tracker for small enterprise.

(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.

forms.py - Definitions of newforms-based forms for creating and maintaining
           tickets.
"""

from datetime import datetime

from django import forms
from django.conf import settings
from django.contrib.auth.models import User
from django.utils.translation import ugettext as _

from helpdesk.lib import send_templated_mail
from helpdesk.models import Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC, CustomField, TicketCustomFieldValue
from helpdesk.settings import HAS_TAG_SUPPORT

class EditTicketForm(forms.ModelForm):
    class Meta:
        model = Ticket
        exclude = ('created', 'modified', 'status', 'on_hold', 'resolution', 'last_escalation', 'assigned_to')

class EditFollowUpForm(forms.ModelForm):
    def __init__(self, *args, **kwargs):
        "Filter not openned tickets here."
        super(EditFollowUpForm, self).__init__(*args, **kwargs)
        self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
    class Meta:
        model = FollowUp
        exclude = ('date', 'user',)

class TicketForm(forms.Form):
    queue = forms.ChoiceField(
        label=_('Queue'),
        required=True,
        choices=()
        )

    title = forms.CharField(
        max_length=100,
        required=True,
        widget=forms.TextInput(),
        label=_('Summary of the problem'),
        )

    submitter_email = forms.EmailField(
        required=False,
        label=_('Submitter E-Mail Address'),
        help_text=_('This e-mail address will receive copies of all public '
            'updates to this ticket.'),
        )

    body = forms.CharField(
        widget=forms.Textarea(),
        label=_('Description of Issue'),
        required=True,
        )

    assigned_to = forms.ChoiceField(
        choices=(),
        required=False,
        label=_('Case owner'),
        help_text=_('If you select an owner other than yourself, they\'ll be '
            'e-mailed details of this ticket immediately.'),
        )

    priority = forms.ChoiceField(
        choices=Ticket.PRIORITY_CHOICES,
        required=False,
        initial='3',
        label=_('Priority'),
        help_text=_('Please select a priority carefully. If unsure, leave it '
            'as \'3\'.'),
        )

    attachment = forms.FileField(
        required=False,
        label=_('Attach File'),
        help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
        )

    if HAS_TAG_SUPPORT:
        tags = forms.CharField(
            max_length=255,
            required=False,
            widget=forms.TextInput(),
            label=_('Tags'),
            help_text=_('Words, separated by spaces, or phrases separated by commas. '
                    'These should communicate significant characteristics of this '
                    'ticket'),
            )

    def __init__(self, *args, **kwargs):
        """
        Add any custom fields that are defined to the form
        """
        super(TicketForm, self).__init__(*args, **kwargs)
        for field in CustomField.objects.all():
            instanceargs = {
                    'label': field.label,
                    'help_text': field.help_text,
                    'required': field.required,
                    }
            if field.data_type == 'varchar':
                fieldclass = forms.CharField
                instanceargs['max_length'] = field.max_length
            elif field.data_type == 'text':
                fieldclass = forms.CharField
                instanceargs['widget'] = forms.Textarea
                instanceargs['max_length'] = field.max_length
            elif field.data_type == 'integer':
                fieldclass = forms.IntegerField
            elif field.data_type == 'decimal':
                fieldclass = forms.DecimalField
                instanceargs['decimal_places'] = field.decimal_places
                instanceargs['max_digits'] = field.max_length
            elif field.data_type == 'list':
                fieldclass = forms.ChoiceField
                choices = []
                for line in field.list_values.split("\n"):
                    choices.append((line, line))
                instanceargs['choices'] = choices
            elif field.data_type == 'boolean':
                fieldclass = forms.BooleanField
            elif field.data_type == 'date':
                fieldclass = forms.DateField
            elif field.data_type == 'time':
                fieldclass = forms.TimeField
            elif field.data_type == 'datetime':
                fieldclass = forms.DateTimeField
            elif field.data_type == 'email':
                fieldclass = forms.EmailField
            elif field.data_type == 'url':
                fieldclass = forms.URLField
            elif field.data_type == 'ipaddress':
                fieldclass = forms.IPAddressField
            elif field.data_type == 'slug':
                fieldclass = forms.SlugField
            
            self.fields['custom_%s' % field.name] = fieldclass(**instanceargs)


    def save(self, user):
        """
        Writes and returns a Ticket() object
        """

        q = Queue.objects.get(id=int(self.cleaned_data['queue']))

        t = Ticket( title = self.cleaned_data['title'],
                    submitter_email = self.cleaned_data['submitter_email'],
                    created = datetime.now(),
                    status = Ticket.OPEN_STATUS,
                    queue = q,
                    description = self.cleaned_data['body'],
                    priority = self.cleaned_data['priority'],
                  )

        if HAS_TAG_SUPPORT:
            t.tags = self.cleaned_data['tags']

        if self.cleaned_data['assigned_to']:
            try:
                u = User.objects.get(id=self.cleaned_data['assigned_to'])
                t.assigned_to = u
            except User.DoesNotExist:
                t.assigned_to = None
        t.save()
        
        for field, value in self.cleaned_data.items():
            if field.startswith('custom_'):
                field_name = field.replace('custom_', '')
                customfield = CustomField.objects.get(name=field_name)
                cfv = TicketCustomFieldValue(ticket=t,
                            field=customfield,
                            value=value)
                cfv.save()

        f = FollowUp(   ticket = t,
                        title = _('Ticket Opened'),
                        date = datetime.now(),
                        public = True,
                        comment = self.cleaned_data['body'],
                        user = user,
                     )
        if self.cleaned_data['assigned_to']:
            f.title = _('Ticket Opened & Assigned to %(name)s') % {
                'name': t.get_assigned_to
            }

        f.save()
        
        files = []
        if self.cleaned_data['attachment']:
            import mimetypes
            file = self.cleaned_data['attachment']
            filename = file.name.replace(' ', '_')
            a = Attachment(
                followup=f,
                filename=filename,
                mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
                size=file.size,
                )
            a.file.save(file.name, file, save=False)
            a.save()
            
            if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
                # Only files smaller than 512kb (or as defined in 
                # settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
                files.append(a.file.path)

        context = {
            'ticket': t,
            'queue': q,
            'comment': f.comment,
        }
        
        messages_sent_to = []

        if t.submitter_email:
            send_templated_mail(
                'newticket_submitter',
                context,
                recipients=t.submitter_email,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )
            messages_sent_to.append(t.submitter_email)

        if t.assigned_to and t.assigned_to != user and getattr(t.assigned_to.usersettings.settings, 'email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
            send_templated_mail(
                'assigned_owner',
                context,
                recipients=t.assigned_to.email,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )
            messages_sent_to.append(t.assigned_to.email)

        if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.new_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )
            messages_sent_to.append(q.new_ticket_cc)

        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.updated_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )

        return t


class PublicTicketForm(forms.Form):
    queue = forms.ChoiceField(
        label=_('Queue'),
        required=True,
        choices=()
        )

    title = forms.CharField(
        max_length=100,
        required=True,
        widget=forms.TextInput(),
        label=_('Summary of your query'),
        )

    submitter_email = forms.EmailField(
        required=True,
        label=_('Your E-Mail Address'),
        help_text=_('We will e-mail you when your ticket is updated.'),
        )

    body = forms.CharField(
        widget=forms.Textarea(),
        label=_('Description of your issue'),
        required=True,
        help_text=_('Please be as descriptive as possible, including any '
            'details we may need to address your query.'),
        )

    priority = forms.ChoiceField(
        choices=Ticket.PRIORITY_CHOICES,
        required=True,
        initial='3',
        label=_('Urgency'),
        help_text=_('Please select a priority carefully.'),
        )

    attachment = forms.FileField(
        required=False,
        label=_('Attach File'),
        help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
        )

    def __init__(self, *args, **kwargs):
        """
        Add any custom fields that are defined to the form
        """
        super(PublicTicketForm, self).__init__(*args, **kwargs)
        for field in CustomField.objects.filter(staff_only=False):
            instanceargs = {
                    'label': field.label,
                    'help_text': field.help_text,
                    'required': field.required,
                    }
            if field.data_type == 'varchar':
                fieldclass = forms.CharField
                instanceargs['max_length'] = field.max_length
            elif field.data_type == 'text':
                fieldclass = forms.CharField
                instanceargs['widget'] = forms.Textarea
                instanceargs['max_length'] = field.max_length
            elif field.data_type == 'integer':
                fieldclass = forms.IntegerField
            elif field.data_type == 'decimal':
                fieldclass = forms.DecimalField
                instanceargs['decimal_places'] = field.decimal_places
                instanceargs['max_digits'] = field.max_length
            elif field.data_type == 'list':
                fieldclass = forms.ChoiceField
                choices = []
                for line in field.list_values.split("\n"):
                    choices.append((line, line))
                instanceargs['choices'] = choices
            elif field.data_type == 'boolean':
                fieldclass = forms.BooleanField
            elif field.data_type == 'date':
                fieldclass = forms.DateField
            elif field.data_type == 'time':
                fieldclass = forms.TimeField
            elif field.data_type == 'datetime':
                fieldclass = forms.DateTimeField
            elif field.data_type == 'email':
                fieldclass = forms.EmailField
            elif field.data_type == 'url':
                fieldclass = forms.URLField
            elif field.data_type == 'ipaddress':
                fieldclass = forms.IPAddressField
            elif field.data_type == 'slug':
                fieldclass = forms.SlugField
            
            self.fields['custom_%s' % field.name] = fieldclass(**instanceargs)

    def save(self):
        """
        Writes and returns a Ticket() object
        """

        q = Queue.objects.get(id=int(self.cleaned_data['queue']))

        t = Ticket(
            title = self.cleaned_data['title'],
            submitter_email = self.cleaned_data['submitter_email'],
            created = datetime.now(),
            status = Ticket.OPEN_STATUS,
            queue = q,
            description = self.cleaned_data['body'],
            priority = self.cleaned_data['priority'],
            )

        t.save()

        for field, value in self.cleaned_data.items():
            if field.startswith('custom_'):
                field_name = field.replace('custom_', '')
                customfield = CustomField.objects.get(name=field_name)
                cfv = TicketCustomFieldValue(ticket=t,
                            field=customfield,
                            value=value)
                cfv.save()

        f = FollowUp(
            ticket = t,
            title = _('Ticket Opened Via Web'),
            date = datetime.now(),
            public = True,
            comment = self.cleaned_data['body'],
            )

        f.save()

        files = []
        if self.cleaned_data['attachment']:
            import mimetypes
            file = self.cleaned_data['attachment']
            filename = file.name.replace(' ', '_')
            a = Attachment(
                followup=f,
                filename=filename,
                mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
                size=file.size,
                )
            a.file.save(file.name, file, save=False)
            a.save()
            
            if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
                # Only files smaller than 512kb (or as defined in 
                # settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
                files.append(a.file.path)

        context = {
            'ticket': t,
            'queue': q,
        }

        messages_sent_to = []

        send_templated_mail(
            'newticket_submitter',
            context,
            recipients=t.submitter_email,
            sender=q.from_address,
            fail_silently=True,
            files=files,
            )
        messages_sent_to.append(t.submitter_email)

        if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.new_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )
            messages_sent_to.append(q.new_ticket_cc)

        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.updated_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )

        return t


class UserSettingsForm(forms.Form):
    login_view_ticketlist = forms.BooleanField(
        label=_('Show Ticket List on Login?'),
        help_text=_('Display the ticket list upon login? Otherwise, the dashboard is shown.'),
        required=False,
        )

    email_on_ticket_change = forms.BooleanField(
        label=_('E-mail me on ticket change?'),
        help_text=_('If you\'re the ticket owner and the ticket is changed via the web by somebody else, do you want to receive an e-mail?'),
        required=False,
        )

    email_on_ticket_assign = forms.BooleanField(
        label=_('E-mail me when assigned a ticket?'),
        help_text=_('If you are assigned a ticket via the web, do you want to receive an e-mail?'),
        required=False,
        )

    email_on_ticket_apichange = forms.BooleanField(
        label=_('E-mail me when a ticket is changed via the API?'),
        help_text=_('If a ticket is altered by the API, do you want to receive an e-mail?'),
        required=False,
        )

    tickets_per_page = forms.IntegerField(
        label=_('Number of tickets to show per page'),
        help_text=_('How many tickets do you want to see on the Ticket List page?'),
        required=False,
        min_value=1,
        max_value=1000,
        )

    use_email_as_submitter = forms.BooleanField(
        label=_('Use my e-mail address when submitting tickets?'),
        help_text=_('When you submit a ticket, do you want to automatically use your e-mail address as the submitter address? You can type a different e-mail address when entering the ticket if needed, this option only changes the default.'),
        required=False,
        )

class EmailIgnoreForm(forms.ModelForm):
    class Meta:
        model = IgnoreEmail

class TicketCCForm(forms.ModelForm):
    class Meta:
        model = TicketCC
        exclude = ('ticket',)