django-helpdesk/templates/helpdesk/public_view_ticket.html

{% extends "helpdesk/public_base.html" %}{% load i18n %}
{% block helpdesk_title %}{% trans "View a Ticket" %}{% endblock %}

{% block helpdesk_body %}

<table width='100%'>
<tr class='row_tablehead'><td colspan='2'>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</td></tr>
<tr class='row_columnheads'><th colspan='2'>{% blocktrans with ticket.queue as queue_name %}Queue: {{ queue_name }}{% endblocktrans %}</th></tr>

<tr class='row_odd'>
    <th>{% trans "Submitted On" %}</th>
    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
</tr>

<tr class='row_even'>
    <th>{% trans "Submitter E-Mail" %}</th>
    <td>{{ ticket.submitter_email }}</td>
</tr>

<tr class='row_odd'>
    <th>{% trans "Priority" %}</th>
    <td>{{ ticket.get_priority_display }}</td>
</tr>

{% if tags_enabled %}
<tr class='row_even'>
    <th>{% trans "Tags" %}</th>
    <td>{{ ticket.tags }}</td>
</tr>
{% endif %}

<tr class='row_{% if tags_enabled %}odd{% else %}even{% endif %}'>
    <th colspan='2'>{% trans "Description" %}</th>
</tr>
<tr class='row_{% if tags_enabled %}odd{% else %}even{% endif %}'>
    <td colspan='2'>{{ ticket.description|linebreaksbr }}</td>
</tr>

{% if ticket.resolution %}<tr class='row_{% if tags_enabled %}even{% else %}odd{% endif %}'>
    <th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='{{ request.get_full_path }}&close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>
</tr>
<tr class='row_{% if tags_enabled %}even{% else %}odd{% endif %}'>
    <td colspan='2'>{{ ticket.resolution }}</td>
</tr>{% endif %}

</table>

{% if ticket.followup_set.public_followups %}
<h3>{% trans "Follow-Ups" %}</h3>
{% load ticket_to_link %}
{% for followup in ticket.followup_set.public_followups %}
<div class='followup'>
<div class='title'>{{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
{{ followup.comment|force_escape|num_to_link|linebreaksbr }}
{% if followup.ticketchange_set.all %}<div class='changes'><ul>
{% for change in followup.ticketchange_set.all %}
<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
{% endfor %}
{% for attachment in followup.attachment_set.all %}{% if forloop.first %}<div class='attachments'><ul>{% endif %}
<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})</li>
{% if forloop.last %}</ul></div>{% endif %}
{% endfor %}
</div></ul>{% endif %}
</div>
{% endfor %}
{% endif %}

{% endblock %}