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Allow Templated Subjects.

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This commit is contained in:
Issac Kelly 2014-07-15 15:48:42 -07:00
parent 978c0665b8
commit 19c1913268
3 changed files with 8 additions and 1 deletions
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4
docs/settings.rst
View File

@ -86,6 +86,10 @@ These changes are visible throughout django-helpdesk
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE ** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``
Options shown on public pages
-----------------------------

2
helpdesk/lib.py
View File

@ -104,7 +104,7 @@ def send_templated_mail(template_name, email_context, recipients, sender=None, b
).render(context)
subject_part = loader.get_template_from_string(
"{{ ticket.ticket }} {{ ticket.title|safe }} %s" % t.subject
settings.HELPDESK_EMAIL_SUBJECT_TEMPLATE % t.subject
).render(context)
if isinstance(recipients,(str,unicode)):

3
helpdesk/settings.py
View File

@ -80,6 +80,9 @@ HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKE
HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
# allow the subject to have a configurable template.
HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE', "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
''' options for staff.create_ticket view '''
# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?