diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 1af663f9..5eade600 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -239,7 +239,7 @@ $(document).ready(function() {
     $('#id_preset').change(function() {
         preset = $('#id_preset').val();
         if (preset != '') {
-           $.get("{% url 'helpdesk:raw' " + preset + " %}?id=" + preset, function(data) {
+           $.get("{% url 'helpdesk:raw' 'preset' %}?id=" + preset, function(data) {
                 $("#commentBox").val(data)
             });
         }