cleaning time_spent formating

helpdesk/lib.py

@@ -291,3 +291,18 @@ def query_tickets_by_args(objects, order_by, **kwargs):
         'total': total,
         'draw': draw
     }
+
+
+def format_time_spent(time_spent):
+    """Format time_spent attribute to "[H]HHh:MMm" text string to be allign in
+    all graphical outputs
+    """
+
+    if time_spent:
+        time_spent = "{0:02d}h:{0:02d}m".format(
+            int(time_spent.total_seconds() // 3600),
+            int((time_spent.total_seconds() % 3600) / 60)
+        )
+    else:
+        time_spent = ""
+    return time_spent

helpdesk/models.py

@@ -31,6 +31,17 @@ import uuid
 from .templated_email import send_templated_mail
 
 
+def format_time_spent(time_spent):
+    if time_spent:
+        time_spent = "{0:02d}h:{0:02d}m".format(
+            int(time_spent.total_seconds() // (3600)),
+            int((time_spent.total_seconds() % 3600) / 60)
+        )
+    else:
+        time_spent = ""
+    return time_spent
+
+
 class EscapeHtml(Extension):
     def extendMarkdown(self, md, md_globals):
         del md.preprocessors['html_block']
@@ -346,6 +357,10 @@ class Queue(models.Model):
                 total = total + val.time_spent
         return total
 
+    @property
+    def time_spent_formated(self):
+        return format_time_spent(self.time_spent)
+
     def prepare_permission_name(self):
         """Prepare internally the codename for the permission and store it in permission_name.
         :return: The codename that can be used to create a new Permission object.
@@ -553,6 +568,10 @@ class Ticket(models.Model):
                 total = total + val.time_spent
         return total
 
+    @property
+    def time_spent_formated(self):
+        return format_time_spent(self.time_spent)
+
     def send(self, roles, dont_send_to=None, **kwargs):
         """
         Send notifications to everyone interested in this ticket.
@@ -861,6 +880,10 @@ class FollowUp(models.Model):
     def get_markdown(self):
         return get_markdown(self.comment)
 
+    @property
+    def time_spent_formated(self):
+        return format_time_spent(self.time_spent)
+
 
 class TicketChange(models.Model):
     """

helpdesk/serializers.py

@@ -1,6 +1,7 @@
 from rest_framework import serializers
 
 from .models import Ticket
+from .lib import format_time_spent
 
 from django.contrib.humanize.templatetags import humanize
 
@@ -53,7 +54,7 @@ class TicketSerializer(serializers.ModelSerializer):
             return ("None")
 
     def get_time_spent(self, obj):
-        return str(obj.time_spent)
+        return format_time_spent(obj.time_spent)
 
     def get_row_class(self, obj):
         return (obj.get_priority_css_class)

helpdesk/templates/helpdesk/ticket.html

@@ -49,7 +49,7 @@
                             <p>{{ followup.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</p>
                         {% endif %}
                         {% if followup.time_spent %}
-                        <small>{% trans "Time spent" %}: {{ followup.time_spent }}</small></p>
+                        <small>{% trans "Time spent" %}: {{ followup.time_spent_formated }}</small></p>
                         {% endif %}
                         {% for change in followup.ticketchange_set.all %}
                             {% if forloop.first %}<div class='changes'><ul>{% endif %}

helpdesk/templates/helpdesk/ticket_desc_table.html

@@ -91,7 +91,7 @@
                     </tr>
                     <tr>
                         <th>{% trans "Total time spent" %}</th>
-                        <td>{{ ticket.time_spent }}</td>
+                        <td>{{ ticket.time_spent_formated }}</td>
                     </tr>
                     <tr>
                         <th>{% trans "Attachments" %}</th>

helpdesk/templates/helpdesk/ticket_list_table.html

@@ -12,7 +12,7 @@
         <td data-order='{{ ticket.created|date:"U" }}'><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
         <td data-order='{{ ticket.due_date|date:"U" }}'><span title='{{ ticket.due_date|date:"r" }}'>{{ ticket.due_date|naturaltime }}</span></td>
         <td>{{ ticket.get_assigned_to }}</td>
-        <td>{{ ticket.time_spent }}</td>
+        <td>{{ ticket.time_spent_formated }}</td>
     </tr>
     {% endfor %}
 </tbody>

helpdesk/views/staff.py

@@ -39,7 +39,7 @@ from helpdesk.forms import (
 from helpdesk.decorators import staff_member_required, superuser_required
 from helpdesk.lib import (
     query_to_dict, apply_query, safe_template_context,
-    process_attachments, queue_template_context,
+    process_attachments, queue_template_context, format_time_spent
 )
 from helpdesk.models import (
     Ticket, Queue, FollowUp, TicketChange, PreSetReply, FollowUpAttachment, SavedSearch,
@@ -47,6 +47,7 @@ from helpdesk.models import (
 )
 from helpdesk import settings as helpdesk_settings
 from helpdesk.views.permissions import MustBeStaffMixin
+from ..lib import format_time_spent
 
 from rest_framework import viewsets, status
 from rest_framework.response import Response
@@ -236,7 +237,7 @@ def followup_edit(request, ticket_id, followup_id):
             'comment': escape(followup.comment),
             'public': followup.public,
             'new_status': followup.new_status,
-            'time_spent': followup.time_spent,
+            'time_spent': format_time_spent(followup.time_spent),
         })
 
         ticketcc_string, show_subscribe = \
@@ -908,6 +909,7 @@ def ticket_list(request):
         # show open/reopened/resolved (not closed) cases sorted by creation
         # date.
 
+        all_queues = Queue.objects.all()
         query_params = {
             'filtering': {'status__in': [1, 2, 3]},
             'sorting': 'created',
@@ -1186,8 +1188,8 @@ def report_index(request):
             'open': queue.ticket_set.filter(status__in=[1, 2]).count(),
             'resolved': queue.ticket_set.filter(status=3).count(),
             'closed': queue.ticket_set.filter(status=4).count(),
-            'time_spent': queue.time_spent,
-            'dedicated_time': queue.dedicated_time
+            'time_spent': format_time_spent(queue.time_spent),
+            'dedicated_time': format_time_spent(queue.dedicated_time)
         }
         dash_tickets.append(dash_ticket)