holm/django-helpdesk
1
0
Fork 0
forked from extern/django-helpdesk
Code Issues Pull Requests Packages Projects Releases Wiki Activity

* Added ability to attach files

Browse Source 
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
This commit is contained in:
Ross Poulton
2008-02-08 00:19:58 +00:00
parent 420e9073cf
commit 41a3199513
5 changed files with 136 additions and 37 deletions
Download Patch File Download Diff File Expand all files Collapse all files

15
views.py
View File

@@ -18,7 +18,7 @@ from django.template import loader, Context, RequestContext
from helpdesk.forms import TicketForm, PublicTicketForm
from helpdesk.lib import send_multipart_mail
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply, Attachment
def dashboard(request):
"""
@@ -172,7 +172,7 @@ def update_ticket(request, ticket_id):
else:
template = 'helpdesk/emails/submitter_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template, context, subject, ticket.submitter_email, ticket.queue.from_address)
send_multipart_mail(template, context, subject, ticket.submitter_email, ticket.queue.from_address, fail_silently=True)
if ticket.assigned_to and request.user != ticket.assigned_to and ticket.assigned_to.email:
# We only send e-mails to staff members if the ticket is updated by
@@ -190,7 +190,7 @@ def update_ticket(request, ticket_id):
template_staff = 'helpdesk/emails/owner_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template_staff, context, subject, ticket.assigned_to.email, ticket.queue.from_address)
send_multipart_mail(template_staff, context, subject, ticket.assigned_to.email, ticket.queue.from_address, fail_silently=True)
if ticket.queue.updated_ticket_cc:
@@ -207,7 +207,14 @@ def update_ticket(request, ticket_id):
template_cc = 'helpdesk/emails/cc_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template_cc, context, subject, ticket.queue.updated_ticket_cc, ticket.queue.from_address)
send_multipart_mail(template_cc, context, subject, ticket.queue.updated_ticket_cc, ticket.queue.from_address, fail_silently=True)
if request.FILES:
for file in request.FILES.getlist('attachment'):
filename = file['filename'].replace(' ', '_')
a = Attachment(followup=f, filename=filename, mime_type=file['content-type'], size=len(file['content']))
a.save_file_file(file['filename'], file['content'])
a.save()
ticket.save()