* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail

is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.

README

@@ -52,6 +52,9 @@ LICENSE.JQUERY and LICENSE.NICEDIT for their respective license terms.
 3. An existing WORKING Django project with database etc. If you
    cannot log into the Admin, you won't get this product working.
 
+4. pygooglechart (needs minor mods to @staticmethod calls for python 2.3)
+   http://pygooglechart.slowchop.com/
+
 
 #########################
 3. Installation

forms.py

@@ -102,12 +102,13 @@ class TicketForm(forms.Form):
         if t.submitter_email:
             send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
 
-        if t.assigned_to != user:
+        if t.assigned_to and t.assigned_to != user:
             send_multipart_mail('helpdesk/emails/owner_assigned', context, '%s %s (Opened)' % (t.ticket, t.title), t.assigned_to.email, q.from_address)
 
         if q.new_ticket_cc:
             send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
-        elif q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
+        
+        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
             send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
 
         return t
@@ -170,7 +171,8 @@ class PublicTicketForm(forms.Form):
 
         if q.new_ticket_cc:
             send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
-        elif q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
+        
+        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
             send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
 
         return t

lib.py

@@ -76,3 +76,11 @@ def send_multipart_mail(template_name, email_context, subject, recipients, sende
     
     return msg.send(fail_silently)
 
+def normalise_to_100(data):
+    max_value = max(data)
+    if max_value > 100:
+        new_data = []
+        for d in data:
+            new_data.append(int(d/float(max_value)*100))
+        data = new_data
+    return data

scripts/get_email.py

@@ -31,7 +31,7 @@ import imaplib
 from datetime import datetime, timedelta
 import email, mimetypes, re
 from email.Utils import parseaddr
-from helpdesk.models import Queue,Ticket
+from helpdesk.models import Queue,Ticket, FollowUp
 from helpdesk.lib import send_multipart_mail
 
 def process_email():
@@ -89,10 +89,10 @@ def ticket_from_message(message, queue):
     
     sender_email = parseaddr(message.get('from', 'Unknown Sender'))[1]
 
-    regex = re.compile("^\[\d+\]")
+    regex = re.compile("^\[[A-Za-z0-9]+-\d+\]")
     if regex.match(subject):
         # This is a reply or forward.
-        ticket = re.match(r"^\[(?P<id>\d+)\]", subject).group('id')
+        ticket = re.match(r"^\[(?P<queue>[A-Za-z0-9]+)-(?P<id>\d+)\]", subject).group('id')
     else:
         ticket = None
     counter = 0
@@ -147,10 +147,36 @@ def ticket_from_message(message, queue):
             'queue': queue,
         }
 
+        update = ""
+
         if sender_email:
             send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), sender_email, queue.from_address)
 
-    print " [%s-%s] %s" % (t.queue.slug, t.id, t.title)
+        if queue.new_ticket_cc:
+            send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
+        
+        if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
+            send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
+
+    else:
+        f = FollowUp(
+            ticket = t,
+            title = 'E-Mail Received from %s' % sender_email,
+            date = datetime.now(),
+            public = True,
+            comment = body,
+        )
+        f.save()
+        update = " (Updated)"
+
+        if t.assigned_to:
+            send_multipart_mail('helpdesk/emails/owner_updated', context, '%s %s (Updated)' % (t.ticket, t.title), t.assigned_to.email, queue.from_address)
+
+        if queue.updated_ticket_cc:
+            send_multipart_mail('helpdesk/emails/cc_updatedt', context, '%s %s (Updated)' % (t.ticket, t.title), queue.updated_ticket_cc, queue.from_address)
+
+
+    print " [%s-%s] %s%s" % (t.queue.slug, t.id, t.title, update)
 
     #for file in files:
         #data = file['content']