Merge bugfixes from 'upstream/master'

This commit is contained in:
Garret Wassermann 2020-11-12 02:17:10 -05:00
commit 4d83067826
8 changed files with 647 additions and 621 deletions

File diff suppressed because it is too large Load Diff

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@ -8,20 +8,22 @@ def clear_secret_keys(apps, schema_editor):
db_alias = schema_editor.connection.alias
for ticket in Ticket.objects.using(db_alias).all():
ticket.secret_key=''
ticket.save()
ticket.secret_key = ''
ticket.save()
class Migration(migrations.Migration):
dependencies = [
('helpdesk', '0018_fix_migrations'),
('helpdesk', '0018_ticket_secret_key'),
]
operations = [
migrations.AddField(
model_name='ticket',
name='secret_key',
field=models.CharField(default=helpdesk.models.mk_secret, max_length=36, verbose_name='Secret key needed for viewing/editing ticket by non-logged in users'),
field=models.CharField(default=helpdesk.models.mk_secret, max_length=36,
verbose_name='Secret key needed for viewing/editing ticket by non-logged in users'),
),
migrations.RunPython(clear_secret_keys),
]

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@ -7,6 +7,7 @@ def forwards_func(apps, schema_editor):
EmailTemplate = apps.get_model("helpdesk", "EmailTemplate")
db_alias = schema_editor.connection.alias
EmailTemplate.objects.using(db_alias).create(
id=EmailTemplate.objects.order_by('-id').first().id + 1, # because PG sequences are not reset
template_name='merged',
subject='(Merged)',
heading='Ticket merged',
@ -23,6 +24,7 @@ From now on, please answer on this ticket, or you can include the tag {{ ticket.
locale='en'
)
EmailTemplate.objects.using(db_alias).create(
id=EmailTemplate.objects.order_by('-id').first().id + 1, # because PG sequences are not reset
template_name='merged',
subject='(Fusionné)',
heading='Ticket Fusionné',
@ -32,7 +34,7 @@ Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }
Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise {{ ticket.merged_to.ticket }} dans le sujet de votre réponse par mail.""",
html="""<p style="font-family: sans-serif; font-size: 1em;">Bonjour,</p>
<p style="font-family: sans-serif; font-size: 1em;">Ce courriel indicatif permet de vous prévenir que le ticket <b>{{ ticket.ticket }}</b> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }} a été fusionné au ticket <a href="{{ ticket.merged_to.staff_url }}">{{ ticket.merged_to.ticket }}</a>.</p>
<p style="font-family: sans-serif; font-size: 1em;">Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise <b>{{ ticket.merged_to.ticket }}</b> dans le sujet de votre réponse par mail.</p>""",

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@ -1,24 +1,24 @@
$(document).ready(function() {
$("#filterBuilderButton").click(function() {
var boxName = "#filterBox" + $("#filterBuilderSelect").val();
const boxName = "#filterBox" + $("#filterBuilderSelect").val();
$(boxName).slideDown();
return false;
});
$(".filterBuilderRemove").click(function() {
var boxName = "#" + $(this).parents(".filterBox").attr('id');
const boxName = "#" + $(this).parents(".filterBox").attr('id');
$(boxName).slideUp();
$(boxName).children("input:text").each(function() {
$(boxName).find("input:text").each(function() {
$(this).val("");
});
$(boxName).children("input:checkbox").each(function() {
$(boxName).find("input:checkbox").each(function() {
this.checked = false;
});
$(boxName).children("select").each(function() {
$(boxName).find("select").each(function() {
this.selectedIndex = -1;
});
var selectId = $(this).parents(".filterBox").attr('id');
var attr = selectId.replace("filterBox", "");
let selectId = $(this).parents(".filterBox").attr('id');
const attr = selectId.replace("filterBox", "");
$("#filterBuilderSelect-" + attr)[0].disabled = "";
return false;
@ -31,9 +31,9 @@ $(document).ready(function() {
*
* @param {string} val name of selected filter value
*/
var onFilterChange = function(val) {
const onFilterChange = function(val) {
if (val) {
var boxName = "#filterBox" + val;
const boxName = "#filterBox" + val;
$(boxName).slideDown();
$(boxName)[0].style.display="block";

View File

@ -1,63 +1,66 @@
{% extends "helpdesk/base.html" %}
{% load i18n humanize %}
{% load static %}
{% load i18n humanize static in_list %}
{% block helpdesk_title %}{% trans "Tickets" %}{% endblock %}
{% block helpdesk_head %}
<link title="timeline-styles" rel="stylesheet" href="https://cdn.knightlab.com/libs/timeline3/latest/css/timeline.css">
{% endblock %}
{% block h1_title %}Tickets
{% if from_saved_query %} [{{ saved_query.title }}]{% endif %}
{% endblock %}
{% block helpdesk_breadcrumb %}
<li class="breadcrumb-item">
<a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
</li>
{% if from_saved_query and saved_query.user == user %}
<li class="breadcrumb-item">{% trans "Saved Query" %}</li>
<li class="breadcrumb-item active">{{ saved_query.title }}</li>
{% else %}
<li class="breadcrumb-item active">{% trans "Overview" %}</li>
{% endif %}
<li class="breadcrumb-item">
<a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
</li>
{% if from_saved_query and saved_query.user == user %}
<li class="breadcrumb-item">{% trans "Saved Query" %}</li>
<li class="breadcrumb-item active">{{ saved_query.title }}</li>
{% else %}
<li class="breadcrumb-item active">{% trans "Overview" %}</li>
{% endif %}
{% endblock %}
{% block helpdesk_body %}
{% load in_list %}
<div class="card">
<div class="card-header">
<ul class="nav nav-tabs">
<li class="nav-item" style="width: 200px;">
{% trans "Query Results" %}:
</li>
<li class="nav-item"">
<a class="nav-link active" href="#datatabletabcontents" id="datatabletabcontents-tab" data-toggle="tab" role="tab" aria-controls="datatabletabcontents" aria-selected=true>
<i class="fas fa-th-list"></i>
{% trans "Table" %}
</a>
</li>
<li class="nav-item">
<a class="nav-link" href="#timelinetabcontents" id="timelinetabcontents-tab" data-toggle="tab" role="tab" aria-controls="timelinetabcontents" aria-selected=false>
<i class="fas fa-history"></i>
{% trans "Timeline" %}
</a>
</li>
</ul>
</div>
<div class="card-body">
{{ search_message|safe }}
<div class="tab-content" id="myTabContent">
<div class="tab-pane fade show active" id="datatabletabcontents" role="tabpanel" aria-labelledby="datatabletabcontents-tab">
<form method='post' action='{% url 'helpdesk:mass_update' %}' id="ticket_mass_update">
<table width="100%" class="table table-sm table-striped table-bordered table-hover" id="ticketTable" data-page-length='{{ default_tickets_per_page }}'>
<thead class="thead-light">
<div class="card">
<div class="card-header">
<ul class="nav nav-tabs">
<li class="nav-item" style="width: 200px;">
{% trans "Query Results" %}:
</li>
<li class="nav-item">
<a class="nav-link active" href="#datatabletabcontents" id="datatabletabcontents-tab"
data-toggle="tab" role="tab" aria-controls="datatabletabcontents" aria-selected=true>
<i class="fas fa-th-list"></i>
{% trans "Table" %}
</a>
</li>
<li class="nav-item">
<a class="nav-link" href="#timelinetabcontents" id="timelinetabcontents-tab" data-toggle="tab"
role="tab" aria-controls="timelinetabcontents" aria-selected=false>
<i class="fas fa-history"></i>
{% trans "Timeline" %}
</a>
</li>
</ul>
</div>
<div class="card-body">
{{ search_message|safe }}
<div class="tab-content" id="myTabContent">
<div class="tab-pane fade show active" id="datatabletabcontents" role="tabpanel"
aria-labelledby="datatabletabcontents-tab">
<form method='post' action='{% url 'helpdesk:mass_update' %}' id="ticket_mass_update">
{% csrf_token %}
<table class="table table-sm table-striped table-bordered table-hover"
id="ticketTable" data-page-length='{{ default_tickets_per_page }}'>
<thead class="thead-light">
<tr>
<th>&nbsp;</th>
<th></th>
<th>{% trans "Ticket" %}</th>
<th>{% trans "Priority" %}</th>
<th>{% trans "Queue" %}</th>
@ -69,357 +72,365 @@
<th>{% trans "Time Spent" %}</th>
<th>{% trans "KB item" %}</th>
</tr>
</thead>
</table>
</thead>
</table>
<p><label>{% trans "Select:" %} </label>
<p>
<label>{% trans "Select:" %}</label>
<button id="select_all_btn" type="button" class="btn btn-primary btn-sm" />
<i class="fas fa-check-circle"></i>&nbsp;{% trans "All" %}
</button>
<button id="select_all_btn" type="button" class="btn btn-primary btn-sm">
<i class="fas fa-check-circle"></i> {% trans "All" %}
</button>
<button id='select_none_btn' type="button" class="btn btn-primary btn-sm"><i class="fas fa-times-circle"></i>&nbsp;{% trans "None" %}</button>
<button id='select_none_btn' type="button" class="btn btn-primary btn-sm">
<i class="fas fa-times-circle"></i> {% trans "None" %}
</button>
<button id='select_inverse_btn' type="button" class="btn btn-primary btn-sm"><i class="fas fa-expand-arrows-alt"></i>&nbsp;{% trans "Invert" %}</button>
</p>
<button id='select_inverse_btn' type="button" class="btn btn-primary btn-sm">
<i class="fas fa-expand-arrows-alt"></i> {% trans "Invert" %}
</button>
</p>
<p>
<label for='id_mass_action'>{% trans "With Selected Tickets:" %}</label>
<select name='action' id='id_mass_action'>
<option value='take'>{% trans "Take (Assign to me)" %}</option>
<option value='delete'>{% trans "Delete" %}</option>
<option value='merge'>{% trans "Merge" %}</option>
<optgroup label='{% trans "Close" %}'>
<option value='close'>{% trans "Close (Don't Send E-Mail)" %}</option>
<option value='close_public'>{% trans "Close (Send E-Mail)" %}</option>
</optgroup>
<optgroup label='{% trans "Assign To" %}'>
<option value='unassign'>{% trans "Nobody (Unassign)" %}</option>
{% for u in user_choices %}<option value='assign_{{ u.id }}'>{{ u.get_username }}</option>{% endfor %}
</optgroup>
<optgroup label='{% trans "Set KB Item" %}'>
<option value='kbitem_none'>{% trans "No KB Item" %}</option>
{% for kbi in kb_items %}<option value='kbitem_{{ kbi.id }}'>{{kbi.category.title}}: {{ kbi.title }}</option>{% endfor %}
</optgroup>
</select>
<button type="submit" class="btn btn-primary btn-sm"><i class="fas fa-arrow-circle-right"></i>&nbsp;{% trans "Go" %}</button>
</p>
{% csrf_token %}</form>
</div>
<div class="tab-pane fade" id="timelinetabcontents" role="tabpanel" aria-labelledby="timelinetabcontents-tab">
<div id='timeline-embed' style="width: 100%; height: 80vh"></div>
<!-- 1 -->
<link title="timeline-styles" rel="stylesheet" href="https://cdn.knightlab.com/libs/timeline3/latest/css/timeline.css">
<!-- 2 -->
<script src="https://cdn.knightlab.com/libs/timeline3/latest/js/timeline.js"></script>
<!-- 3 -->
<script type="text/javascript">
// The TL.Timeline constructor takes at least two arguments:
// the id of the Timeline container (no '#'), and
// the URL to your JSON data file or Google spreadsheet.
// the id must refer to an element "above" this code,
// and the element must have CSS styling to give it width and height
// optionally, a third argument with configuration options can be passed.
// See below for more about options.
var timeline_loaded = false;
$(function () {
$('#timelinetabcontents-tab').on('shown.bs.tab', function (e) {
if(!timeline_loaded){
timeline = new TL.Timeline(
'timeline-embed',
'{% url 'helpdesk:timeline_ticket_list' urlsafe_query %}'
);
timeline_loaded = true;
}
});
})
</script>
</div>
</div>
</div>
<!-- /.panel-body -->
</div>
<!-- /.panel -->
<div class="card mb-3">
<div class="card-header">
<i class="fas fa-hand-pointer"></i>
{% trans "Query Selection" %}
</div>
<div class="card-body">
<!-- start accordion -->
<div class="accordion" id="queryAccordion">
<div class="card">
<div class="card-header" id="headingOne">
<h5 class="mb-0">
<button class="btn btn-link btn-sm" type="button" data-toggle="collapse" data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
<i class="fas fa-filter"></i>
{% trans "Filters" %}
</button>
</h5>
</div>
<div id="collapseOne" class="collapse show" aria-labelledby="headingOne" data-parent="#queryAccordion">
<div class="card-body">
<form>
<div class="form-group float-right">
<label for="filterBuilderSelect">{% trans "Add filter" %}:</label>
<select class="custom-select custom-select-sm mb-0" aria-describedby="select-description" name="select" id="filterBuilderSelect"
onChange="onFilterChange(this.value)">
<option value="">--</option>
<option id="filterBuilderSelect-Sort" value="Sort">{% trans "Sorting" %}</option>
<option id="filterBuilderSelect-Owner" value="Owner">{% trans "Owner" %}</option>
<option id="filterBuilderSelect-Queue" value="Queue">{% trans "Queue" %}</option>
<option id="filterBuilderSelect-Status" value="Status">{% trans "Status" %}</option>
<option id="filterBuilderSelect-Keywords" value="Keywords">{% trans "Keywords" %}</option>
<option id="filterBuilderSelect-Dates" value="Dates">{% trans "Date Range" %}</option>
<option id="filterBuilderSelect-KBItems" value="KBItems">{% trans "Knowledge base items" %}</option>
</select>
{% csrf_token %}
</form>
</div>
<form method='get' action='./'>
<ul class="list-group list-group-flush">
<li id="filterBoxSort" class="filterBox{% if query_params.sorting %} filterBoxShow{% endif %} list-group-item" id="filterBoxSort">
{% include './filters/sorting.html' %}
</li>
<li class="filterBox{% if query_params.filtering.assigned_to__id__in %} filterBoxShow{% endif %} list-group-item" id=filterBoxOwner>
{% include './filters/owner.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.queue__id__in %} filterBoxShow{% endif %}" id="filterBoxQueue">
{% include './filters/queue.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.status__in %} filterBoxShow{% endif %}" id="filterBoxStatus">
{% include './filters/status.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} filterBoxShow{% endif %}" id='filterBoxDates'>
{% include './filters/date.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.search_string %} filterBoxShow{% endif %}" id="filterBoxKeywords">
{% include './filters/keywords.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.kbitem__in %} filterBoxShow{% endif %}" id="filterBoxKBItems">
{% include './filters/kbitems.html' %}
</li>
</ul>
<input class="btn btn-primary btn-sm" type='submit' value='{% trans "Apply Filters" %}' />
{% if from_saved_query and saved_query.user == user %}
<p>{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %} <a href='{% url 'helpdesk:delete_query' saved_query.id %}'>{% trans "Delete Saved Query" %}</a></p>
{% endif %}
{% if from_saved_query %}
<p>{% blocktrans with saved_query.id as query_id %}<a href='../reports/?saved_query={{ query_id }}'>Run a report</a> on this query to see stats and charts for the data listed below.{% endblocktrans %}</p>
{% endif %}
{% csrf_token %}
<p>
<label for='id_mass_action'>{% trans "With Selected Tickets:" %}</label>
<select name='action' id='id_mass_action'>
<option value='take'>{% trans "Take (Assign to me)" %}</option>
<option value='delete'>{% trans "Delete" %}</option>
<option value='merge'>{% trans "Merge" %}</option>
<optgroup label='{% trans "Close" %}'>
<option value='close'>{% trans "Close (Don't Send E-Mail)" %}</option>
<option value='close_public'>{% trans "Close (Send E-Mail)" %}</option>
</optgroup>
<optgroup label='{% trans "Assign To" %}'>
<option value='unassign'>{% trans "Nobody (Unassign)" %}</option>
{% for u in user_choices %}
<option value='assign_{{ u.id }}'>{{ u.get_username }}</option>
{% endfor %}
</optgroup>
<optgroup label='{% trans "Set KB Item" %}'>
<option value='kbitem_none'>{% trans "No KB Item" %}</option>
{% for kbi in kb_items %}
<option value='kbitem_{{ kbi.id }}'>{{ kbi.category.title }}: {{ kbi.title }}</option>
{% endfor %}
</optgroup>
</select>
<button type="submit" class="btn btn-primary btn-sm">
<i class="fas fa-arrow-circle-right"></i> {% trans "Go" %}
</button>
</p>
</form>
</div>
<div class="tab-pane fade" id="timelinetabcontents" role="tabpanel" aria-labelledby="timelinetabcontents-tab">
<div id='timeline-embed' style="width: 100%; height: 80vh"></div>
</div>
</div> <!-- end card -->
<div class="card">
<div class="card-header" id="headingTwo">
<h5 class="mb-0">
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse" data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
<i class="fas fa-save"></i>
{% trans "Save Query" %}
</button>
</h5>
</div>
<div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#queryAccordion">
<div class="card-body">
<form method='post' action='{% url 'helpdesk:savequery' %}'>
<input type='hidden' name='query_encoded' value='{{ urlsafe_query }}' />
<dl>
<dt><label for='id_title'>{% trans "Query Name" %}</label></dt>
<dd><input type='text' name='title' id='id_title' /></dd>
<dd class='form_help_text'>{% trans "This name appears in the drop-down list of saved queries. If you share your query, other users will see this name, so choose something clear and descriptive!" %}</dd>
<dt><label for='id_shared'>{% trans "Shared?" %}</label></dt>
<dd><input type='checkbox' name='shared' id='id_shared' /> {% trans "Yes, share this query with other users." %}</dd>
<dd class='form_help_text'>{% trans "If you share this query, it will be visible by <em>all</em> other logged-in users." %}</dd>
</dl>
<div class='buttons'>
<input class="btn btn-primary" type='submit' value='{% trans "Save Query" %}'>
</div>
{% csrf_token %}</form>
</div>
</div>
</div> <!-- end card -->
<div class="card">
<div class="card-header" id="headingThree">
<h5 class="mb-0">
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse" data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
<i class="fas fa-clipboard-check"></i>
{% trans "Use Saved Query" %}
</button>
</h5>
</div>
<div id="collapseThree" class="collapse" aria-labelledby="headingThree" data-parent="#queryAccordion">
<div class="card-body">
<form method='get' action='{% url 'helpdesk:list' %}'>
<p><label for='id_query_selector'>{% trans "Query" %}</label><select name='saved_query' id='id_query_selector'>
{% for q in user_saved_queries %}
<option value='{{ q.id }}'>{{ q.title }}{% if q.shared %} (Shared{% ifnotequal user q.user %} by {{ q.user.get_username }}{% endifnotequal %}){% endif %}</option>
{% endfor %}
</select></p>
<input class="btn btn-primary" type='submit' value='{% trans "Run Query" %}'>
{% csrf_token %}</form>
</div>
</div>
</div> <!-- end card -->
</div>
</div>
<!-- end accordion -->
<!-- /.panel-body -->
</div>
<!-- end card-body -->
</div>
<!-- end top card -->
<!-- /.panel -->
<div class="card mb-3">
<div class="card-header">
<i class="fas fa-hand-pointer"></i>
{% trans "Query Selection" %}
</div>
<div class="card-body">
<!-- start accordion -->
<div class="accordion" id="queryAccordion">
<div class="card">
<div class="card-header" id="headingOne">
<h5 class="mb-0">
<button class="btn btn-link btn-sm" type="button" data-toggle="collapse"
data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
<i class="fas fa-filter"></i>
{% trans "Filters" %}
</button>
</h5>
</div>
<div id="collapseOne" class="collapse show" aria-labelledby="headingOne"
data-parent="#queryAccordion">
<div class="card-body">
<form method="get">
<div class="form-group float-right">
<label for="filterBuilderSelect">{% trans "Add filter" %}:</label>
<select class="custom-select custom-select-sm mb-0"
aria-describedby="select-description" name="select" id="filterBuilderSelect"
onChange="onFilterChange(this.value)">
<option value="">--</option>
<option id="filterBuilderSelect-Sort" value="Sort"{% if query_params.sorting %} disabled{% endif %}>
{% trans "Sorting" %}
</option>
<option id="filterBuilderSelect-Owner" value="Owner"{% if query_params.filtering.assigned_to__id__in %} disabled{% endif %}>
{% trans "Owner" %}
</option>
<option id="filterBuilderSelect-Queue" value="Queue"{% if query_params.filtering.queue__id__in %} disabled{% endif %}>
{% trans "Queue" %}
</option>
<option id="filterBuilderSelect-Status" value="Status"{% if query_params.filtering.status__in %} disabled{% endif %}>
{% trans "Status" %}
</option>
<option id="filterBuilderSelect-Keywords" value="Keywords"{% if query_params.search_string %} disabled{% endif %}>
{% trans "Keywords" %}
</option>
<option id="filterBuilderSelect-Dates" value="Dates"{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} disabled{% endif %}>
{% trans "Date Range" %}
</option>
<option id="filterBuilderSelect-KBItems" value="KBItems"{% if query_params.filtering.kbitem__in %} disabled{% endif %}>
{% trans "Knowledge base items" %}
</option>
</select>
</div>
</form>
</div>
<form method="get">
<ul class="list-group list-group-flush">
<li id="filterBoxSort"
class="filterBox{% if query_params.sorting %} filterBoxShow{% endif %} list-group-item"
id="filterBoxSort">
{% include 'helpdesk/filters/sorting.html' %}
</li>
<li class="filterBox{% if query_params.filtering.assigned_to__id__in %} filterBoxShow{% endif %} list-group-item"
id=filterBoxOwner>
{% include 'helpdesk/filters/owner.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.queue__id__in %} filterBoxShow{% endif %}"
id="filterBoxQueue">
{% include 'helpdesk/filters/queue.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.status__in %} filterBoxShow{% endif %}"
id="filterBoxStatus">
{% include 'helpdesk/filters/status.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} filterBoxShow{% endif %}"
id='filterBoxDates'>
{% include 'helpdesk/filters/date.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.search_string %} filterBoxShow{% endif %}"
id="filterBoxKeywords">
{% include 'helpdesk/filters/keywords.html' %}
</li>
<li class="list-group-item filterBox{% if query_params.filtering.kbitem__in %} filterBoxShow{% endif %}"
id="filterBoxKBItems">
{% include 'helpdesk/filters/kbitems.html' %}
</li>
<li class="list-group-item">
<input class="btn btn-primary btn-sm" type='submit' value='{% trans "Apply Filters" %}'/>
</li>
{% if from_saved_query and saved_query.user == user %}
<li class="list-group-item">
{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %}
<a href='{% url 'helpdesk:delete_query' saved_query.id %}'>
{% trans "Delete Saved Query" %}
</a>
</li>
{% endif %}
{% if from_saved_query %}
<li class="list-group-item">
{% blocktrans with saved_query.id as query_id %}<a href='../reports/?saved_query={{ query_id }}'>Run a report</a> on this query to see stats and charts for the data listed below.{% endblocktrans %}
</li>
{% endif %}
</ul>
</form>
</div>
</div> <!-- end card -->
<div class="card">
<div class="card-header" id="headingTwo">
<h5 class="mb-0">
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse"
data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
<i class="fas fa-save"></i>
{% trans "Save Query" %}
</button>
</h5>
</div>
<div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#queryAccordion">
<div class="card-body">
<form method='post' action='{% url 'helpdesk:savequery' %}'>
{% csrf_token %}
<input type='hidden' name='query_encoded' value='{{ urlsafe_query }}'/>
<dl>
<dt><label for='id_title'>{% trans "Query Name" %}</label></dt>
<dd><input type='text' name='title' id='id_title'/></dd>
<dd class='form_help_text'>{% trans "This name appears in the drop-down list of saved queries. If you share your query, other users will see this name, so choose something clear and descriptive!" %}</dd>
<dt><label for='id_shared'>{% trans "Shared?" %}</label></dt>
<dd><input type='checkbox' name='shared'
id='id_shared'/> {% trans "Yes, share this query with other users." %}
</dd>
<dd class='form_help_text'>{% trans "If you share this query, it will be visible by <em>all</em> other logged-in users." %}</dd>
</dl>
<div class='buttons'>
<input class="btn btn-primary" type='submit' value='{% trans "Save Query" %}'>
</div>
</form>
</div>
</div>
</div> <!-- end card -->
{% if user_saved_queries %}
<div class="card">
<div class="card-header" id="headingThree">
<h5 class="mb-0">
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse"
data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
<i class="fas fa-clipboard-check"></i>
{% trans "Use Saved Query" %}
</button>
</h5>
</div>
<div id="collapseThree" class="collapse" aria-labelledby="headingThree"
data-parent="#queryAccordion">
<div class="card-body">
<form action='{% url 'helpdesk:list' %}'>
<p>
<label for='id_query_selector'>{% trans "Query" %}</label>
<select name='saved_query' id='id_query_selector'>
{% for q in user_saved_queries %}
<option value='{{ q.id }}'>
{{ q.title }}{% if q.shared %}
(Shared{% if user != q.user %} by {{ q.user.get_username }}{% endif %})
{% endif %}
</option>
{% endfor %}
</select></p>
<input class="btn btn-primary" type='submit' value='{% trans "Run Query" %}'>
</form>
</div>
</div>
</div> <!-- end card -->
{% endif %}
</div>
<!-- end accordion -->
</div>
<!-- end card-body -->
</div>
<!-- end top card -->
{% endblock %}
{% block helpdesk_js %}
<script src='{% static "helpdesk/filter.js" %}'></script>
<script>
function get_url(row)
{
return "{% url 'helpdesk:view' 1234 %}".replace(/1234/, row.id.toString());
}
$(document).ready(function()
{
//DataTables Initialization
let tasks_table = $('#ticketTable').DataTable({
"language": {
"emptyTable": "{% trans 'No Tickets Match Your Selection' %}"
},
"processing": true,
"serverSide": true,
"ajax": {
"url": "{% url 'helpdesk:datatables_ticket_list' urlsafe_query %}",
"type": "GET",
},
createdRow: function( row, data, dataIndex )
{
$( row ).addClass(data.row_class);
},
dom: 'ltBp',
buttons: ["colvis"],
<script src='{% static "helpdesk/filter.js" %}'></script>
<script src="https://cdn.knightlab.com/libs/timeline3/latest/js/timeline.js"></script>
<script>
function get_url(row) {
return "{% url 'helpdesk:view' 1234 %}".replace(/1234/, row.id.toString());
}
"columns": [
{"data": "id",
"orderable": false,
"render": function(data, type, row, meta)
{
var pk = data;
if(type === 'display'){
data = "<input type='checkbox' name='ticket_id' value='"+pk+"'"+ "class='ticket_multi_select' />"
}
return data
}
},
{"data": "ticket",
"render": function (data, type, row, meta)
{
var id = data.split(" ")[0];
var name = data.split(" ")[1];
if (type === 'display')
{
data = '<div class="tickettitle"><a href="' + get_url(row) + '" >' +
row.id + '. ' +
row.title + '</a></div>';
}
return data
}
},
{"data": "priority",
"render": function (data, type, row, meta) {
var priority = "success";
if (data == 4 ) {
priority = "warning";
} else if (data == 5) {
priority = "danger";
}
return '<p class="text-'+priority+'">'+data+'</p>';
},
"visible": false,
},
{"data": "queue",
"render": function(data, type, row, meta) {
return data.title;
},
"visible": false,
},
{"data": "status"},
{"data": "created"},
{"data": "due_date", "visible": false},
{"data": "assigned_to",
"render": function(data, type, row, meta) {
if (data != "None") {
return data;
}
else {
return "";
}
}
},
{"data": "submitter"},
{"data": "time_spent", "visible": false},
{"data": "kbitem"},
]
});
})
$(document).ready(function () {
// Ticket DataTable Initialization
$('#ticketTable').DataTable({
language: {
"emptyTable": "{% trans 'No Tickets Match Your Selection' %}"
},
processing: true,
serverSide: true,
ajax: {
"url": "{% url 'helpdesk:datatables_ticket_list' urlsafe_query %}",
"type": "GET",
},
createdRow: function (row, data, dataIndex) {
$(row).addClass(data.row_class);
},
dom: 'ltBp',
buttons: ["colvis"],
columns: [
{
data: "id",
orderable: false,
render: function (data, type, row, meta) {
const pk = data;
if (type === 'display') {
data = "<input type='checkbox' name='ticket_id' value='" + pk + "' class='ticket_multi_select' />"
}
return data
}
},
{
data: "ticket",
render: function (data, type, row, meta) {
if (type === 'display') {
data = '<div class="tickettitle"><a href="' + get_url(row) + '" >' +
row.id + '. ' +
row.title + '</a></div>';
}
return data
}
},
{
data: "priority",
render: function (data, type, row, meta) {
let priority = "success";
if (data === 4) {
priority = "warning";
} else if (data === 5) {
priority = "danger";
}
return '<p class="text-' + priority + '">' + data + '</p>';
},
visible: false,
},
{
data: "queue",
render: function (data, type, row, meta) {
return data.title;
},
visible: false,
},
{data: "status"},
{data: "created"},
{data: "due_date", "visible": false},
{
data: "assigned_to",
render: function (data, type, row, meta) {
if (data !== "None") {
return data;
}
return "";
}
},
{data: "submitter"},
{data: "time_spent", "visible": false},
{data: "kbitem"},
]
});
$(document).ready(function()
{
$("#select_all_btn").click(function() {
$(".ticket_multi_select").prop('checked', true);
});
$("#select_none_btn").click(function() {
$(".ticket_multi_select").prop('checked', false);
});
$("#select_inverse_btn").click(function() {
$(".ticket_multi_select").each(function() {
$(this).prop('checked', !$(this).prop('checked'));
});
});
})
{# Timeline initialization when tab is displayed #}
// The TL.Timeline constructor takes at least two arguments:
// the id of the Timeline container (no '#'), and
// the URL to your JSON data file or Google spreadsheet.
// the id must refer to an element "above" this code,
// and the element must have CSS styling to give it width and height
// optionally, a third argument with configuration options can be passed.
// See below for more about options.
let timeline_loaded = false;
$('#timelinetabcontents-tab').on('shown.bs.tab', function (e) {
if (!timeline_loaded) {
new TL.Timeline(
'timeline-embed',
'{% url 'helpdesk:timeline_ticket_list' urlsafe_query %}'
);
timeline_loaded = true;
}
});
/**
* Disable active filtering options in filter select menu
*/
$(document).ready(function() {
{% if query_params.sorting %}
$("#filterBuilderSelect-Sort")[0].disabled = "disabled";
{% endif %}
{% if query_params.filtering.assigned_to__id__in %}
$("#filterBuilderSelect-Owner")[0].disabled = "disabled";
{% endif %}
{% if query_params.filtering.queue__id__in %}
$("#filterBuilderSelect-Queue")[0].disabled = "disabled";
{% endif %}
{% if query_params.filtering.status__in %}
$("#filterBuilderSelect-Status")[0].disabled = "disabled";
{% endif %}
{% if query_params.filtering.created__gte or query_params.filtering.created__lte %}
$("#filterBuilderSelect-Dates")[0].disabled = "disabled";
{% endif %}
{% if query_params.search_string %}
$("#filterBuilderSelect-Keywords")[0].disabled = "disabled";
{% endif %}
{% if query_params.filtering.kbitem__in %}
$("#filterBuilderSelect-KBItems")[0].disabled = "disabled";
{% endif %}
});
{% for f in query_params.filtering %}
{% endfor %}
</script>
{# Shortcuts to select/unselect multiple tickets #}
$("#select_all_btn").click(function () {
$(".ticket_multi_select").prop('checked', true);
});
$("#select_none_btn").click(function () {
$(".ticket_multi_select").prop('checked', false);
});
$("#select_inverse_btn").click(function () {
$(".ticket_multi_select").each(function () {
$(this).prop('checked', !$(this).prop('checked'));
});
});
})
</script>
{% endblock %}