diff --git a/helpdesk/tests/utils.py b/helpdesk/tests/utils.py
new file mode 100644
index 00000000..2e36f04d
--- /dev/null
+++ b/helpdesk/tests/utils.py
@@ -0,0 +1,122 @@
+"""UItility functions facilitate making unit testing easier and less brittle."""
+
+import factory
+import faker
+import random
+import re
+import string
+import unicodedata
+from io import BytesIO
+from email.message import Message
+from email.mime.text import MIMEText
+from numpy.random import randint
+from PIL import Image
+from typing import Tuple, Any
+
+
+def strip_accents(text):
+    """
+    Strip accents from input String. (only works on Pythin 3
+
+    :param text: The input string.
+    :type text: String.
+
+    :returns: The processed String.
+    :rtype: String.
+    """
+    text = unicodedata.normalize('NFD', text)
+    text = text.encode('ascii', 'ignore')
+    text = text.decode("utf-8")
+    return str(text)
+
+
+def text_to_id(text):
+    """
+    Convert input text to id.
+
+    :param text: The input string.
+    :type text: String.
+
+    :returns: The processed String.
+    :rtype: String.
+    """
+    text = strip_accents(text.lower())
+    text = re.sub('[ ]+', '_', text)
+    text = re.sub('[^0-9a-zA-Z_-]', '', text)
+    return text
+
+
+def get_random_string(length: int=16) -> str:
+    return "".join(
+        [random.choice(string.ascii_letters + string.digits) for n in range(length)]
+    )
+
+
+def generate_random_image(image_format, array_dims):
+    """
+    Creates an image from a random array.
+    
+    :param image_format: An image format (PNG or JPEG).
+    :param array_dims: A tuple with array dimensions.
+    
+    :returns: A byte string with encoded image
+    :rtype: bytes
+    """
+    image_bytes = randint(low=0, high=255, size=array_dims, dtype='uint8')
+    io = BytesIO()
+    image_pil = Image.fromarray(image_bytes)
+    image_pil.save(io, image_format, subsampling=0, quality=100)
+    return io.getvalue()
+
+
+def get_random_image(image_format: str="PNG", size: int=5):
+    """
+    Returns a random image.
+    
+    Args:
+      image_format: An image format (PNG or JPEG).
+    
+    Returns:
+      A string with encoded image
+    """
+    return generate_random_image(image_format, (size, size, 3))
+
+
+def get_fake(provider: str, locale: str = "en_US", min_length: int = 5) -> Any:
+    """
+    Generates a random string, float, integer etc based on provider
+    Provider can be "text', 'sentence',  
+      e.g. `get_fake('name')` ==> 'Buzz Aldrin' 
+    """
+    return factory.Faker(provider).evaluate({}, None, {'locale': locale,})
+
+
+def generate_email_address(locale: str="en_US") -> Tuple[str, str, str]:
+    """
+    Generate an email address making sure that the email address itself contains only ascii
+    """
+    fake = faker.Faker(locale=locale)
+    first_name = fake.first_name()
+    last_name = fake.last_name()
+    first_name.replace(' ', '').encode("ascii", "ignore").lower()
+    email_address = "{}.{}@{}".format(
+        first_name.replace(' ', '').encode("ascii", "ignore").lower().decode(),
+        last_name.replace(' ', '').encode("ascii", "ignore").lower().decode(),
+        get_random_string(5) + fake.domain_name()
+    )
+    return email_address, first_name, last_name
+
+
+def generate_email(locale: str="en_US", content_type: str="text/html", use_short_email: bool=False) -> Message:
+    """
+    Generates an email includng headers
+    """
+    to_meta = generate_email_address(locale)
+    from_meta = generate_email_address(locale)
+    body = get_fake("text", locale=locale)
+    
+    msg = MIMEText(body)
+    msg['Subject'] = get_fake("sentence", locale=locale)
+    msg['From'] = from_meta[0] if use_short_email else "{} {}<{}>".format(from_meta[1], from_meta[2], from_meta[0])
+    msg['To'] = to_meta[0] if use_short_email else "{} {}<{}>".format(to_meta[1], to_meta[2], to_meta[0])
+    return msg.as_string()