diff --git a/helpdesk/query.py b/helpdesk/query.py
index 17458345..36d7eca2 100644
--- a/helpdesk/query.py
+++ b/helpdesk/query.py
@@ -1,5 +1,4 @@
 from django.db.models import Q
-from django.core.cache import cache
 from django.urls import reverse
 from django.utils.html import escape
 from django.utils.translation import ugettext as _
@@ -139,21 +138,10 @@ class __Query__:
         # https://stackoverflow.com/questions/30487056/django-queryset-contains-duplicate-entries
         return queryset.distinct()
 
-    def get_cache_key(self):
-        return str(self.huser.user.pk) + ":" + self.base64
-
-    def refresh_query(self):
-        tickets = self.huser.get_tickets_in_queues().select_related()
-        ticket_qs = self.__run__(tickets)
-        cache.set(self.get_cache_key(), ticket_qs, timeout=3600)
-        return ticket_qs
-
     def get(self):
         # Prefilter the allowed tickets
-        objects = cache.get(self.get_cache_key())
-        if objects is not None:
-            return objects
-        return self.refresh_query()
+        tickets = self.huser.get_tickets_in_queues().select_related()
+        return self.__run__(tickets)
 
     def get_datatables_context(self, **kwargs):
         """
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 62e7d8e5..6faf9df9 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -398,7 +398,10 @@ def return_ticketccstring_and_show_subscribe(user, ticket):
     # create the ticketcc_string and check whether current user is already
     # subscribed
     username = user.get_username().upper()
-    useremail = user.email.upper()
+    try:
+        useremail = user.email.upper()
+    except AttributeError:
+        useremail = ""
     strings_to_check = list()
     strings_to_check.append(username)
     strings_to_check.append(useremail)
@@ -1127,8 +1130,6 @@ def ticket_list(request):
 
     urlsafe_query = query_to_base64(query_params)
 
-    Query(huser, base64query=urlsafe_query).refresh_query()
-
     user_saved_queries = SavedSearch.objects.filter(Q(user=request.user) | Q(shared__exact=True))
 
     search_message = ''