forked from extern/django-helpdesk
more redminenish ticket view
This commit is contained in:
Jachym Cepicky
parent
74bcb4fc4f
commit
61d8df932c
@ -39,7 +39,7 @@
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</dl>
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{% endcomment %}
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<div class='buttons form-group'>
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<input type='submit' class="btn btn-primary" value='{% trans "Save Changes" %}' />
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<input type='submit' class="btn btn-primary btn-sm" value='{% trans "Save Changes" %}' />
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</div>
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</fieldset>
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@ -50,7 +50,7 @@
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<dd>{{ form.time_spent }}</dd>
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</dl>
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</fieldset>
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<p><input class="btn btn-primary" type="submit" value="Submit"></p>{% csrf_token %}
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<p><input class="btn btn-primary btn-sm" type="submit" value="Submit"></p>{% csrf_token %}
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</form>
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</div>
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</div>
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@ -42,24 +42,21 @@
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<div class="list-group-item list-group-item-action">
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<div class="d-flex w-100 justify-content-between">
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<h5 class="mb-1">{{ followup.title }}</h5>
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<small><i class="fas fa-clock"></i> <span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
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<small><i class="fas fa-clock"></i> <span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
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</div>
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<p class="mb-1">
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{% if followup.comment %}
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<p>{{ followup.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</p>
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{% endif %}
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{% if followup.time_spent %}
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<small>{% trans "Time spent" %}: {{ followup.time_spent_formated }}</small></p>
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{% endif %}
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{% for change in followup.ticketchange_set.all %}
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{% if forloop.first %}<div class='changes'><ul>{% endif %}
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<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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{% for attachment in followup.followupattachment_set.all %}{% if forloop.first %}<hr><div class='attachments'><ul>{% endif %}
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{% for attachment in followup.followupattachment_set.all %}{% if forloop.first %}{% trans "Attachments" %}:<div class='attachments'><ul>{% endif %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i> {% trans 'Delete' %}</button></a>
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</li>
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{% if forloop.last %}</ul></div>{% endif %}
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@ -71,11 +68,11 @@
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<small>
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{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
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<a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-edit"></i> {% trans "Edit" %}</button></a>
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<a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-edit"></i></button></a>
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{% endif %}
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{% endif %}
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{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i> {% trans "Delete" %}</button></a>
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<a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</small>
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{% endif %}{% endwith %}
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@ -208,7 +205,7 @@
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</fieldset>
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<button class="btn btn-primary btn-lg" type='submit'>{% trans "Update This Ticket" %}</button>
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<button class="btn btn-primary float-right" type='submit'>{% trans "Update This Ticket" %}</button>
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{% csrf_token %}</form>
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@ -2,31 +2,90 @@
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{% load static from staticfiles %}
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<div class="card mb-3">
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<div class="card-header">
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{% trans "Ticket Summary" %}
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</div>
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<!--div class="card-header">
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{# trans "Ticket Summary" #}
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</div -->
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<div class="card-body">
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<div class="table-responsive">
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<table class="table table-striped table-bordered table-hover">
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<thead>
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<tr class='row_tablehead'><td colspan='2'><h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3> <span class='ticket_toolbar'>
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<table class="table table-sm table-border">
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<thead class="thead-light">
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<tr class=''><th colspan='4'><h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3>
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{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}
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<span class='ticket_toolbar float-right'>
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<a href="{% url 'helpdesk:edit' ticket.id %}" class="ticket-edit"><button class="btn btn-warning btn-sm"><i class="fas fa-pencil-alt"></i> {% trans "Edit" %}</button></a>
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| <a href="{% url 'helpdesk:delete' ticket.id %}" class="ticket-delete"><button class="btn btn-danger btn-sm"><i class="fas fa-trash-alt"></i> {% trans "Delete" %}</button></a>
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{% if ticket.on_hold %} | <a href="{% url 'helpdesk:unhold' ticket.id %}" class="ticket-hold"><button class="btn btn-warning btn-sm"><i class="fas fa-play"></i> {% trans "Unhold" %}</button></a>{% else %} | <a href="{% url 'helpdesk:hold' ticket.id %}" class="ticket-hold"><button class="btn btn-warning btn-sm"><i class="fas fa-pause"></i> {% trans "Hold" %}</button></a>{% endif %}
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</span></td></tr>
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<tr><th colspan='2'>{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}</th></tr>
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</span></th></tr>
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</thead>
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<tbody>
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{% for customfield in ticket.ticketcustomfieldvalue_set.all %}
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<tr>
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<th>{{ customfield.field.label }}</th>
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<th class="table-secondary">{{ customfield.field.label }}</th>
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<td>{% ifequal customfield.field.data_type "url" %}<a href='{{ customfield.value }}'>{{ customfield.value }}</a>{% else %}{{ customfield.value }}{% endifequal %}</td>
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</tr>{% endfor %}
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<tr>
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<th colspan='2'>{% trans "Description" %}</th>
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<th class="table-active">{% trans "Due Date" %}</th>
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<td>{{ ticket.due_date|date:"d. E Y" }} {% if ticket.due_date %}({{ ticket.due_date|naturaltime }}){% endif %}
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</td>
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<th class="table-active">{% trans "Submitted On" %}</th>
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<td>{{ ticket.created|date:"d. E Y" }} ({{ ticket.created|naturaltime }})</td>
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</tr>
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<tr>
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<td id="ticket-description" colspan='2'>{{ ticket.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</td>
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<th class="table-active">{% trans "Assigned To" %}</th>
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<td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong>
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<a href='?take'><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-hand-paper"></i></button></a>
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</strong>{% endifequal %}
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</td>
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<th class="table-active">{% trans "Submitter E-Mail" %}</th>
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<td>{{ ticket.submitter_email }}
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{% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a href='{{submitter_userprofile_url}}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i></button></a></strong>{% endif %}
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<strong><a href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}'>
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<button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-eye-slash"></i></button></a></strong>{% endif %}
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</td>
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</tr>
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<tr>
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<th class="table-active">{% trans "Priority" %}</th>
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<td class="{% if ticket.priority < 3 %}table-warning{% endif %}">{{ ticket.get_priority_display }}
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</td>
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<th class="table-active">{% trans "Copies To" %}</th>
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<td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm float-right"><i class="fa fa-share"></i></button></strong></a>{% if SHOW_SUBSCRIBE %}, <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-rss-square"></i></button></a></strong>{% endif %}</td>
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</tr>
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<tr>
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<th class="table-active">{% trans "Dependencies" %}</th>
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<td>
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<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
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{% for dep in ticket.ticketdependency.all %}
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{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
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<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i></button></a></li>
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{% if forloop.last %}</ul>{% endif %}
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{% empty %}
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{% trans "This ticket has no dependencies." %}
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{% endfor %}
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</td>
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<th class="table-active">{% trans "Total time spent" %}</th>
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<td>{{ ticket.time_spent_formated }}</td>
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</tr>
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<tr>
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<th class="table-active">{% trans "Attachments" %}</th>
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<td colspan="3">
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<ul>
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{% for followup in ticket.followup_set.all %}
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{% for attachment in followup.followupattachment_set.all %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
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{% endif %}
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</li>
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{% endfor %}
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{% endfor %}
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</ul>
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</td>
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</tr>
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<tr>
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<td id="ticket-description" colspan='4'>
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<h4>{% trans "Description" %}</h4>
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{{ ticket.get_markdown|urlizetrunc:50|num_to_link|linebreaksbr }}</td>
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</tr>
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{% if ticket.resolution %}<tr>
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@ -35,82 +94,9 @@
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<tr>
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<td colspan='2'>{{ ticket.get_resolution_markdown|urlizetrunc:50|linebreaksbr }}</td>
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</tr>{% endif %}
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<tr>
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<th>{% trans "Due Date" %}</th>
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<td>{{ ticket.due_date|date:"r" }} ({{ ticket.due_date|naturaltime }})
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<strong>
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<a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i></button></a>
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</strong>
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</td>
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</tr>
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<tr>
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<th>{% trans "Submitted On" %}</th>
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<td>{{ ticket.created|date:"r" }} ({{ ticket.created|naturaltime }})</td>
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</tr>
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<tr>
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<th>{% trans "Assigned To" %}</th>
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<td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong>
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<a href='?take'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-hand-paper"></i> {% trans "Take" %}</button></a>
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</strong>{% endifequal %}
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<strong>
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<a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i></button></a>
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</strong>
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</td>
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</tr>
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<tr>
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<th>{% trans "Submitter E-Mail" %}</th>
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<td>{{ ticket.submitter_email }}
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{% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a href='{{submitter_userprofile_url}}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i> {% trans "Profile" %}</button></a></strong>{% endif %}
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<strong><a href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-eye-slash"></i> {% trans "Ignore" %}</button></a></strong>{% endif %}
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</td>
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</tr>
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<tr>
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<th>{% trans "Priority" %}</th>
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<td>{{ ticket.get_priority_display }}
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<strong>
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<a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i></button></a>
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</strong>
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</td>
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</tr>
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<tr>
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<th>{% trans "Copies To" %}</th>
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<td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm"><i class="fa fa-share"></i> {% trans "Manage" %}</button></strong></a>{% if SHOW_SUBSCRIBE %}, <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-rss-square"></i> {% trans "Subscribe" %}</button></a></strong>{% endif %}</td>
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</tr>
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<tr>
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<th>{% trans "Dependencies" %}</th>
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<td>{% for dep in ticket.ticketdependency.all %}
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{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
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<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i> {% trans "Remove Dependency" %}</button></a></li>
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{% if forloop.last %}</ul>{% endif %}
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{% empty %}
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<p>{% trans "This ticket has no dependencies." %}</p>
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{% endfor %}
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<p><a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-child"></i> {% trans "Add Dependency" %}</button></a></p>
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</td>
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</tr>
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<tr>
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<th>{% trans "Total time spent" %}</th>
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<td>{{ ticket.time_spent_formated }}</td>
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</tr>
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<tr>
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<th>{% trans "Attachments" %}</th>
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<td>
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<ul>
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{% for followup in ticket.followup_set.all %}
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{% for attachment in followup.followupattachment_set.all %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i> {% trans 'Delete' %}</button></a>
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{% endif %}
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</li>
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{% endfor %}
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{% endfor %}
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</ul>
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</td>
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</tr>
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</tbody>
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</table>
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<a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i> {% trans "Edit details" %}</button></a>
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</div>
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<!-- /.table-responsive -->
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</div>
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