forked from extern/django-helpdesk
Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for
migirations. Fixes #254.
This commit is contained in:
Ross Poulton
parent
fdd715795f
commit
61f49786c0
6
helpdesk/apps.py
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6
helpdesk/apps.py
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@ -0,0 +1,6 @@
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from django.apps import AppConfig
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class HelpdeskConfig(AppConfig):
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name = 'helpdesk'
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verbose_name = "Helpdesk"
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@ -1,490 +1,346 @@
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# encoding: utf-8
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import datetime
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from south.db import db
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from south.v2 import SchemaMigration
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from django.db import models
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# -*- coding: utf-8 -*-
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from __future__ import unicode_literals
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class Migration(SchemaMigration):
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def forwards(self, orm):
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# Adding model 'Queue'
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db.create_table('helpdesk_queue', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
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('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
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('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
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('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
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('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
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('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
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('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['Queue'])
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# Adding model 'Ticket'
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db.create_table('helpdesk_ticket', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
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('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
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('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
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('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
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('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
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('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
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('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['Ticket'])
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# Adding model 'FollowUp'
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db.create_table('helpdesk_followup', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
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('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
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('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
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('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['FollowUp'])
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# Adding model 'TicketChange'
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db.create_table('helpdesk_ticketchange', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
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('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['TicketChange'])
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# Adding model 'Attachment'
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db.create_table('helpdesk_attachment', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
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('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
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('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
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('size', self.gf('django.db.models.fields.IntegerField')()),
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))
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db.send_create_signal('helpdesk', ['Attachment'])
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# Adding model 'PreSetReply'
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db.create_table('helpdesk_presetreply', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('body', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['PreSetReply'])
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# Adding M2M table for field queues on 'PreSetReply'
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db.create_table('helpdesk_presetreply_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
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('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
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))
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db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
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# Adding model 'EscalationExclusion'
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db.create_table('helpdesk_escalationexclusion', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('date', self.gf('django.db.models.fields.DateField')()),
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))
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db.send_create_signal('helpdesk', ['EscalationExclusion'])
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# Adding M2M table for field queues on 'EscalationExclusion'
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db.create_table('helpdesk_escalationexclusion_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
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('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
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))
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db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
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# Adding model 'EmailTemplate'
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db.create_table('helpdesk_emailtemplate', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('plain_text', self.gf('django.db.models.fields.TextField')()),
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('html', self.gf('django.db.models.fields.TextField')()),
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('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['EmailTemplate'])
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# Adding model 'KBCategory'
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db.create_table('helpdesk_kbcategory', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
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('description', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['KBCategory'])
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# Adding model 'KBItem'
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db.create_table('helpdesk_kbitem', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('question', self.gf('django.db.models.fields.TextField')()),
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('answer', self.gf('django.db.models.fields.TextField')()),
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('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
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('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
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('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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))
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db.send_create_signal('helpdesk', ['KBItem'])
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# Adding model 'SavedSearch'
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db.create_table('helpdesk_savedsearch', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('query', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['SavedSearch'])
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# Adding model 'UserSettings'
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db.create_table('helpdesk_usersettings', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
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('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['UserSettings'])
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# Adding model 'IgnoreEmail'
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db.create_table('helpdesk_ignoreemail', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('date', self.gf('django.db.models.fields.DateField')(blank=True)),
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('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
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('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
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))
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db.send_create_signal('helpdesk', ['IgnoreEmail'])
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# Adding M2M table for field queues on 'IgnoreEmail'
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db.create_table('helpdesk_ignoreemail_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
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('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
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))
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db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
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# Adding model 'TicketCC'
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db.create_table('helpdesk_ticketcc', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
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('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
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('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
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('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
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))
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db.send_create_signal('helpdesk', ['TicketCC'])
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# Adding model 'CustomField'
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db.create_table('helpdesk_customfield', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
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('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
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('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
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))
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db.send_create_signal('helpdesk', ['CustomField'])
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# Adding model 'TicketCustomFieldValue'
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db.create_table('helpdesk_ticketcustomfieldvalue', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
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('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
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('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
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# Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
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db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
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from django.db import models, migrations
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import django.utils.timezone
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from django.conf import settings
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import helpdesk.models
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def backwards(self, orm):
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class Migration(migrations.Migration):
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# Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
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db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
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dependencies = [
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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# Deleting model 'Queue'
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db.delete_table('helpdesk_queue')
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# Deleting model 'Ticket'
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db.delete_table('helpdesk_ticket')
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# Deleting model 'FollowUp'
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db.delete_table('helpdesk_followup')
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# Deleting model 'TicketChange'
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db.delete_table('helpdesk_ticketchange')
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# Deleting model 'Attachment'
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db.delete_table('helpdesk_attachment')
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# Deleting model 'PreSetReply'
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db.delete_table('helpdesk_presetreply')
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# Removing M2M table for field queues on 'PreSetReply'
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db.delete_table('helpdesk_presetreply_queues')
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# Deleting model 'EscalationExclusion'
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db.delete_table('helpdesk_escalationexclusion')
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# Removing M2M table for field queues on 'EscalationExclusion'
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db.delete_table('helpdesk_escalationexclusion_queues')
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# Deleting model 'EmailTemplate'
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db.delete_table('helpdesk_emailtemplate')
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# Deleting model 'KBCategory'
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db.delete_table('helpdesk_kbcategory')
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# Deleting model 'KBItem'
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db.delete_table('helpdesk_kbitem')
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# Deleting model 'SavedSearch'
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db.delete_table('helpdesk_savedsearch')
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# Deleting model 'UserSettings'
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db.delete_table('helpdesk_usersettings')
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# Deleting model 'IgnoreEmail'
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db.delete_table('helpdesk_ignoreemail')
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# Removing M2M table for field queues on 'IgnoreEmail'
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db.delete_table('helpdesk_ignoreemail_queues')
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# Deleting model 'TicketCC'
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db.delete_table('helpdesk_ticketcc')
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# Deleting model 'CustomField'
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db.delete_table('helpdesk_customfield')
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# Deleting model 'TicketCustomFieldValue'
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db.delete_table('helpdesk_ticketcustomfieldvalue')
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models = {
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'auth.group': {
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'Meta': {'object_name': 'Group'},
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
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'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
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operations = [
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migrations.CreateModel(
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name='Attachment',
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fields=[
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('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
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('file', models.FileField(upload_to=helpdesk.models.attachment_path, max_length=1000, verbose_name='File')),
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('filename', models.CharField(max_length=1000, verbose_name='Filename')),
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('mime_type', models.CharField(max_length=255, verbose_name='MIME Type')),
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('size', models.IntegerField(help_text='Size of this file in bytes', verbose_name='Size')),
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],
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options={
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'ordering': ['filename'],
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'verbose_name': 'Attachment',
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'verbose_name_plural': 'Attachments',
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},
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'auth.permission': {
|
||||
'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
|
||||
'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='CustomField',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('name', models.SlugField(help_text='As used in the database and behind the scenes. Must be unique and consist of only lowercase letters with no punctuation.', unique=True, verbose_name='Field Name')),
|
||||
('label', models.CharField(help_text='The display label for this field', max_length=b'30', verbose_name='Label')),
|
||||
('help_text', models.TextField(help_text='Shown to the user when editing the ticket', null=True, verbose_name='Help Text', blank=True)),
|
||||
('data_type', models.CharField(help_text='Allows you to restrict the data entered into this field', max_length=100, verbose_name='Data Type', choices=[(b'varchar', 'Character (single line)'), (b'text', 'Text (multi-line)'), (b'integer', 'Integer'), (b'decimal', 'Decimal'), (b'list', 'List'), (b'boolean', 'Boolean (checkbox yes/no)'), (b'date', 'Date'), (b'time', 'Time'), (b'datetime', 'Date & Time'), (b'email', 'E-Mail Address'), (b'url', 'URL'), (b'ipaddress', 'IP Address'), (b'slug', 'Slug')])),
|
||||
('max_length', models.IntegerField(null=True, verbose_name='Maximum Length (characters)', blank=True)),
|
||||
('decimal_places', models.IntegerField(help_text='Only used for decimal fields', null=True, verbose_name='Decimal Places', blank=True)),
|
||||
('empty_selection_list', models.BooleanField(default=False, help_text='Only for List: adds an empty first entry to the choices list, which enforces that the user makes an active choice.', verbose_name='Add empty first choice to List?')),
|
||||
('list_values', models.TextField(help_text='For list fields only. Enter one option per line.', null=True, verbose_name='List Values', blank=True)),
|
||||
('ordering', models.IntegerField(help_text='Lower numbers are displayed first; higher numbers are listed later', null=True, verbose_name='Ordering', blank=True)),
|
||||
('required', models.BooleanField(default=False, help_text='Does the user have to enter a value for this field?', verbose_name='Required?')),
|
||||
('staff_only', models.BooleanField(default=False, help_text='If this is ticked, then the public submission form will NOT show this field', verbose_name='Staff Only?')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Custom field',
|
||||
'verbose_name_plural': 'Custom fields',
|
||||
},
|
||||
'auth.user': {
|
||||
'Meta': {'object_name': 'User'},
|
||||
'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
|
||||
'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
|
||||
'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
|
||||
'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='EmailTemplate',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('template_name', models.CharField(max_length=100, verbose_name='Template Name')),
|
||||
('subject', models.CharField(help_text='This will be prefixed with "[ticket.ticket] ticket.title". We recommend something simple such as "(Updated") or "(Closed)" - the same context is available as in plain_text, below.', max_length=100, verbose_name='Subject')),
|
||||
('heading', models.CharField(help_text='In HTML e-mails, this will be the heading at the top of the email - the same context is available as in plain_text, below.', max_length=100, verbose_name='Heading')),
|
||||
('plain_text', models.TextField(help_text='The context available to you includes {{ ticket }}, {{ queue }}, and depending on the time of the call: {{ resolution }} or {{ comment }}.', verbose_name='Plain Text')),
|
||||
('html', models.TextField(help_text='The same context is available here as in plain_text, above.', verbose_name='HTML')),
|
||||
('locale', models.CharField(help_text='Locale of this template.', max_length=10, null=True, verbose_name='Locale', blank=True)),
|
||||
],
|
||||
options={
|
||||
'ordering': ['template_name', 'locale'],
|
||||
'verbose_name': 'e-mail template',
|
||||
'verbose_name_plural': 'e-mail templates',
|
||||
},
|
||||
'contenttypes.contenttype': {
|
||||
'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
|
||||
'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='EscalationExclusion',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('name', models.CharField(max_length=100, verbose_name='Name')),
|
||||
('date', models.DateField(help_text='Date on which escalation should not happen', verbose_name='Date')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Escalation exclusion',
|
||||
'verbose_name_plural': 'Escalation exclusions',
|
||||
},
|
||||
'helpdesk.attachment': {
|
||||
'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
|
||||
'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
|
||||
'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
|
||||
'size': ('django.db.models.fields.IntegerField', [], {})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='FollowUp',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('date', models.DateTimeField(default=django.utils.timezone.now, verbose_name='Date')),
|
||||
('title', models.CharField(max_length=200, null=True, verbose_name='Title', blank=True)),
|
||||
('comment', models.TextField(null=True, verbose_name='Comment', blank=True)),
|
||||
('public', models.BooleanField(default=False, help_text='Public tickets are viewable by the submitter and all staff, but non-public tickets can only be seen by staff.', verbose_name='Public')),
|
||||
('new_status', models.IntegerField(blank=True, help_text='If the status was changed, what was it changed to?', null=True, verbose_name='New Status', choices=[(1, 'Open'), (2, 'Reopened'), (3, 'Resolved'), (4, 'Closed'), (5, 'Duplicate')])),
|
||||
],
|
||||
options={
|
||||
'ordering': ['date'],
|
||||
'verbose_name': 'Follow-up',
|
||||
'verbose_name_plural': 'Follow-ups',
|
||||
},
|
||||
'helpdesk.customfield': {
|
||||
'Meta': {'object_name': 'CustomField'},
|
||||
'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
|
||||
'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
|
||||
'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='IgnoreEmail',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('name', models.CharField(max_length=100, verbose_name='Name')),
|
||||
('date', models.DateField(help_text='Date on which this e-mail address was added', verbose_name='Date', editable=False, blank=True)),
|
||||
('email_address', models.CharField(help_text='Enter a full e-mail address, or portions with wildcards, eg *@domain.com or postmaster@*.', max_length=150, verbose_name='E-Mail Address')),
|
||||
('keep_in_mailbox', models.BooleanField(default=False, help_text='Do you want to save emails from this address in the mailbox? If this is unticked, emails from this address will be deleted.', verbose_name='Save Emails in Mailbox?')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Ignored e-mail address',
|
||||
'verbose_name_plural': 'Ignored e-mail addresses',
|
||||
},
|
||||
'helpdesk.emailtemplate': {
|
||||
'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
|
||||
'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'html': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'plain_text': ('django.db.models.fields.TextField', [], {}),
|
||||
'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='KBCategory',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('title', models.CharField(max_length=100, verbose_name='Title')),
|
||||
('slug', models.SlugField(verbose_name='Slug')),
|
||||
('description', models.TextField(verbose_name='Description')),
|
||||
],
|
||||
options={
|
||||
'ordering': ['title'],
|
||||
'verbose_name': 'Knowledge base category',
|
||||
'verbose_name_plural': 'Knowledge base categories',
|
||||
},
|
||||
'helpdesk.escalationexclusion': {
|
||||
'Meta': {'object_name': 'EscalationExclusion'},
|
||||
'date': ('django.db.models.fields.DateField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='KBItem',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('title', models.CharField(max_length=100, verbose_name='Title')),
|
||||
('question', models.TextField(verbose_name='Question')),
|
||||
('answer', models.TextField(verbose_name='Answer')),
|
||||
('votes', models.IntegerField(default=0, help_text='Total number of votes cast for this item', verbose_name='Votes')),
|
||||
('recommendations', models.IntegerField(default=0, help_text='Number of votes for this item which were POSITIVE.', verbose_name='Positive Votes')),
|
||||
('last_updated', models.DateTimeField(help_text='The date on which this question was most recently changed.', verbose_name='Last Updated', blank=True)),
|
||||
('category', models.ForeignKey(verbose_name='Category', to='helpdesk.KBCategory')),
|
||||
],
|
||||
options={
|
||||
'ordering': ['title'],
|
||||
'verbose_name': 'Knowledge base item',
|
||||
'verbose_name_plural': 'Knowledge base items',
|
||||
},
|
||||
'helpdesk.followup': {
|
||||
'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
|
||||
'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='PreSetReply',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('name', models.CharField(help_text='Only used to assist users with selecting a reply - not shown to the user.', max_length=100, verbose_name='Name')),
|
||||
('body', models.TextField(help_text='Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ queue }} - The queue; and {{ user }} - the current user.', verbose_name='Body')),
|
||||
],
|
||||
options={
|
||||
'ordering': ['name'],
|
||||
'verbose_name': 'Pre-set reply',
|
||||
'verbose_name_plural': 'Pre-set replies',
|
||||
},
|
||||
'helpdesk.ignoreemail': {
|
||||
'Meta': {'object_name': 'IgnoreEmail'},
|
||||
'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
|
||||
'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='Queue',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('title', models.CharField(max_length=100, verbose_name='Title')),
|
||||
('slug', models.SlugField(help_text="This slug is used when building ticket ID's. Once set, try not to change it or e-mailing may get messy.", verbose_name='Slug')),
|
||||
('email_address', models.EmailField(help_text='All outgoing e-mails for this queue will use this e-mail address. If you use IMAP or POP3, this should be the e-mail address for that mailbox.', max_length=75, null=True, verbose_name='E-Mail Address', blank=True)),
|
||||
('locale', models.CharField(help_text='Locale of this queue. All correspondence in this queue will be in this language.', max_length=10, null=True, verbose_name='Locale', blank=True)),
|
||||
('allow_public_submission', models.BooleanField(default=False, help_text='Should this queue be listed on the public submission form?', verbose_name='Allow Public Submission?')),
|
||||
('allow_email_submission', models.BooleanField(default=False, help_text='Do you want to poll the e-mail box below for new tickets?', verbose_name='Allow E-Mail Submission?')),
|
||||
('escalate_days', models.IntegerField(help_text='For tickets which are not held, how often do you wish to increase their priority? Set to 0 for no escalation.', null=True, verbose_name='Escalation Days', blank=True)),
|
||||
('new_ticket_cc', models.CharField(help_text='If an e-mail address is entered here, then it will receive notification of all new tickets created for this queue. Enter a comma between multiple e-mail addresses.', max_length=200, null=True, verbose_name='New Ticket CC Address', blank=True)),
|
||||
('updated_ticket_cc', models.CharField(help_text='If an e-mail address is entered here, then it will receive notification of all activity (new tickets, closed tickets, updates, reassignments, etc) for this queue. Separate multiple addresses with a comma.', max_length=200, null=True, verbose_name='Updated Ticket CC Address', blank=True)),
|
||||
('email_box_type', models.CharField(choices=[(b'pop3', 'POP 3'), (b'imap', 'IMAP')], max_length=5, blank=True, help_text='E-Mail server type for creating tickets automatically from a mailbox - both POP3 and IMAP are supported.', null=True, verbose_name='E-Mail Box Type')),
|
||||
('email_box_host', models.CharField(help_text='Your e-mail server address - either the domain name or IP address. May be "localhost".', max_length=200, null=True, verbose_name='E-Mail Hostname', blank=True)),
|
||||
('email_box_port', models.IntegerField(help_text='Port number to use for accessing e-mail. Default for POP3 is "110", and for IMAP is "143". This may differ on some servers. Leave it blank to use the defaults.', null=True, verbose_name='E-Mail Port', blank=True)),
|
||||
('email_box_ssl', models.BooleanField(default=False, help_text='Whether to use SSL for IMAP or POP3 - the default ports when using SSL are 993 for IMAP and 995 for POP3.', verbose_name='Use SSL for E-Mail?')),
|
||||
('email_box_user', models.CharField(help_text='Username for accessing this mailbox.', max_length=200, null=True, verbose_name='E-Mail Username', blank=True)),
|
||||
('email_box_pass', models.CharField(help_text='Password for the above username', max_length=200, null=True, verbose_name='E-Mail Password', blank=True)),
|
||||
('email_box_imap_folder', models.CharField(help_text='If using IMAP, what folder do you wish to fetch messages from? This allows you to use one IMAP account for multiple queues, by filtering messages on your IMAP server into separate folders. Default: INBOX.', max_length=100, null=True, verbose_name='IMAP Folder', blank=True)),
|
||||
('email_box_interval', models.IntegerField(default=b'5', help_text='How often do you wish to check this mailbox? (in Minutes)', null=True, verbose_name='E-Mail Check Interval', blank=True)),
|
||||
('email_box_last_check', models.DateTimeField(null=True, editable=False, blank=True)),
|
||||
],
|
||||
options={
|
||||
'ordering': ('title',),
|
||||
'verbose_name': 'Queue',
|
||||
'verbose_name_plural': 'Queues',
|
||||
},
|
||||
'helpdesk.kbcategory': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
|
||||
'description': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='SavedSearch',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('title', models.CharField(help_text='User-provided name for this query', max_length=100, verbose_name='Query Name')),
|
||||
('shared', models.BooleanField(default=False, help_text='Should other users see this query?', verbose_name='Shared With Other Users?')),
|
||||
('query', models.TextField(help_text='Pickled query object. Be wary changing this.', verbose_name='Search Query')),
|
||||
('user', models.ForeignKey(verbose_name='User', to=settings.AUTH_USER_MODEL)),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Saved search',
|
||||
'verbose_name_plural': 'Saved searches',
|
||||
},
|
||||
'helpdesk.kbitem': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
|
||||
'answer': ('django.db.models.fields.TextField', [], {}),
|
||||
'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'question': ('django.db.models.fields.TextField', [], {}),
|
||||
'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='Ticket',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('title', models.CharField(max_length=200, verbose_name='Title')),
|
||||
('created', models.DateTimeField(help_text='Date this ticket was first created', verbose_name='Created', blank=True)),
|
||||
('modified', models.DateTimeField(help_text='Date this ticket was most recently changed.', verbose_name='Modified', blank=True)),
|
||||
('submitter_email', models.EmailField(help_text='The submitter will receive an email for all public follow-ups left for this task.', max_length=75, null=True, verbose_name='Submitter E-Mail', blank=True)),
|
||||
('status', models.IntegerField(default=1, verbose_name='Status', choices=[(1, 'Open'), (2, 'Reopened'), (3, 'Resolved'), (4, 'Closed'), (5, 'Duplicate')])),
|
||||
('on_hold', models.BooleanField(default=False, help_text='If a ticket is on hold, it will not automatically be escalated.', verbose_name='On Hold')),
|
||||
('description', models.TextField(help_text='The content of the customers query.', null=True, verbose_name='Description', blank=True)),
|
||||
('resolution', models.TextField(help_text='The resolution provided to the customer by our staff.', null=True, verbose_name='Resolution', blank=True)),
|
||||
('priority', models.IntegerField(default=3, help_text='1 = Highest Priority, 5 = Low Priority', blank=3, verbose_name='Priority', choices=[(1, '1. Critical'), (2, '2. High'), (3, '3. Normal'), (4, '4. Low'), (5, '5. Very Low')])),
|
||||
('due_date', models.DateTimeField(null=True, verbose_name='Due on', blank=True)),
|
||||
('last_escalation', models.DateTimeField(help_text='The date this ticket was last escalated - updated automatically by management/commands/escalate_tickets.py.', null=True, editable=False, blank=True)),
|
||||
('assigned_to', models.ForeignKey(related_name=b'assigned_to', verbose_name='Assigned to', blank=True, to=settings.AUTH_USER_MODEL, null=True)),
|
||||
('queue', models.ForeignKey(verbose_name='Queue', to='helpdesk.Queue')),
|
||||
],
|
||||
options={
|
||||
'ordering': ('id',),
|
||||
'get_latest_by': 'created',
|
||||
'verbose_name': 'Ticket',
|
||||
'verbose_name_plural': 'Tickets',
|
||||
},
|
||||
'helpdesk.presetreply': {
|
||||
'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
|
||||
'body': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='TicketCC',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('email', models.EmailField(help_text='For non-user followers, enter their e-mail address', max_length=75, null=True, verbose_name='E-Mail Address', blank=True)),
|
||||
('can_view', models.BooleanField(default=False, help_text='Can this CC login to view the ticket details?', verbose_name='Can View Ticket?')),
|
||||
('can_update', models.BooleanField(default=False, help_text='Can this CC login and update the ticket?', verbose_name='Can Update Ticket?')),
|
||||
('ticket', models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket')),
|
||||
('user', models.ForeignKey(blank=True, to=settings.AUTH_USER_MODEL, help_text='User who wishes to receive updates for this ticket.', null=True, verbose_name='User')),
|
||||
],
|
||||
options={
|
||||
},
|
||||
'helpdesk.queue': {
|
||||
'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
|
||||
'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='TicketChange',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('field', models.CharField(max_length=100, verbose_name='Field')),
|
||||
('old_value', models.TextField(null=True, verbose_name='Old Value', blank=True)),
|
||||
('new_value', models.TextField(null=True, verbose_name='New Value', blank=True)),
|
||||
('followup', models.ForeignKey(verbose_name='Follow-up', to='helpdesk.FollowUp')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Ticket change',
|
||||
'verbose_name_plural': 'Ticket changes',
|
||||
},
|
||||
'helpdesk.savedsearch': {
|
||||
'Meta': {'object_name': 'SavedSearch'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'query': ('django.db.models.fields.TextField', [], {}),
|
||||
'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='TicketCustomFieldValue',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('value', models.TextField(null=True, blank=True)),
|
||||
('field', models.ForeignKey(verbose_name='Field', to='helpdesk.CustomField')),
|
||||
('ticket', models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Ticket custom field value',
|
||||
'verbose_name_plural': 'Ticket custom field values',
|
||||
},
|
||||
'helpdesk.ticket': {
|
||||
'Meta': {'object_name': 'Ticket'},
|
||||
'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
|
||||
'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
|
||||
'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
|
||||
'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
|
||||
'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='TicketDependency',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('depends_on', models.ForeignKey(related_name=b'depends_on', verbose_name='Depends On Ticket', to='helpdesk.Ticket')),
|
||||
('ticket', models.ForeignKey(related_name=b'ticketdependency', verbose_name='Ticket', to='helpdesk.Ticket')),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'Ticket dependency',
|
||||
'verbose_name_plural': 'Ticket dependencies',
|
||||
},
|
||||
'helpdesk.ticketcc': {
|
||||
'Meta': {'object_name': 'TicketCC'},
|
||||
'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.CreateModel(
|
||||
name='UserSettings',
|
||||
fields=[
|
||||
('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
|
||||
('settings_pickled', models.TextField(help_text='This is a base64-encoded representation of a pickled Python dictionary. Do not change this field via the admin.', null=True, verbose_name='Settings Dictionary', blank=True)),
|
||||
('user', models.OneToOneField(to=settings.AUTH_USER_MODEL)),
|
||||
],
|
||||
options={
|
||||
'verbose_name': 'User Setting',
|
||||
'verbose_name_plural': 'User Settings',
|
||||
},
|
||||
'helpdesk.ticketchange': {
|
||||
'Meta': {'object_name': 'TicketChange'},
|
||||
'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ticketcustomfieldvalue': {
|
||||
'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
|
||||
'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.usersettings': {
|
||||
'Meta': {'object_name': 'UserSettings'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
|
||||
}
|
||||
}
|
||||
|
||||
complete_apps = ['helpdesk']
|
||||
bases=(models.Model,),
|
||||
),
|
||||
migrations.AlterUniqueTogether(
|
||||
name='ticketdependency',
|
||||
unique_together=set([('ticket', 'depends_on')]),
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='presetreply',
|
||||
name='queues',
|
||||
field=models.ManyToManyField(help_text='Leave blank to allow this reply to be used for all queues, or select those queues you wish to limit this reply to.', to='helpdesk.Queue', null=True, blank=True),
|
||||
preserve_default=True,
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='ignoreemail',
|
||||
name='queues',
|
||||
field=models.ManyToManyField(help_text='Leave blank for this e-mail to be ignored on all queues, or select those queues you wish to ignore this e-mail for.', to='helpdesk.Queue', null=True, blank=True),
|
||||
preserve_default=True,
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='followup',
|
||||
name='ticket',
|
||||
field=models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket'),
|
||||
preserve_default=True,
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='followup',
|
||||
name='user',
|
||||
field=models.ForeignKey(verbose_name='User', blank=True, to=settings.AUTH_USER_MODEL, null=True),
|
||||
preserve_default=True,
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='escalationexclusion',
|
||||
name='queues',
|
||||
field=models.ManyToManyField(help_text='Leave blank for this exclusion to be applied to all queues, or select those queues you wish to exclude with this entry.', to='helpdesk.Queue', null=True, blank=True),
|
||||
preserve_default=True,
|
||||
),
|
||||
migrations.AddField(
|
||||
model_name='attachment',
|
||||
name='followup',
|
||||
field=models.ForeignKey(verbose_name='Follow-up', to='helpdesk.FollowUp'),
|
||||
preserve_default=True,
|
||||
),
|
||||
]
|
||||
|
||||
@ -7,12 +7,8 @@ models.py - Model (and hence database) definitions. This is the core of the
|
||||
helpdesk structure.
|
||||
"""
|
||||
|
||||
try:
|
||||
from django.contrib.auth import get_user_model
|
||||
User = get_user_model()
|
||||
except ImportError:
|
||||
from django.contrib.auth.models import User
|
||||
from django.db import models
|
||||
from django.contrib.auth import get_user_model
|
||||
from django.conf import settings
|
||||
from django.utils.translation import ugettext_lazy as _, ugettext
|
||||
|
||||
@ -288,7 +284,7 @@ class Ticket(models.Model):
|
||||
)
|
||||
|
||||
assigned_to = models.ForeignKey(
|
||||
User,
|
||||
settings.AUTH_USER_MODEL,
|
||||
related_name='assigned_to',
|
||||
blank=True,
|
||||
null=True,
|
||||
@ -496,7 +492,7 @@ class FollowUp(models.Model):
|
||||
|
||||
date = models.DateTimeField(
|
||||
_('Date'),
|
||||
default = timezone.now()
|
||||
default = timezone.now
|
||||
)
|
||||
|
||||
title = models.CharField(
|
||||
@ -521,7 +517,7 @@ class FollowUp(models.Model):
|
||||
)
|
||||
|
||||
user = models.ForeignKey(
|
||||
User,
|
||||
settings.AUTH_USER_MODEL,
|
||||
blank=True,
|
||||
null=True,
|
||||
verbose_name=_('User'),
|
||||
@ -919,7 +915,7 @@ class SavedSearch(models.Model):
|
||||
etc...
|
||||
"""
|
||||
user = models.ForeignKey(
|
||||
User,
|
||||
settings.AUTH_USER_MODEL,
|
||||
verbose_name=_('User'),
|
||||
)
|
||||
|
||||
@ -961,7 +957,7 @@ class UserSettings(models.Model):
|
||||
We should always refer to user.usersettings.settings['setting_name'].
|
||||
"""
|
||||
|
||||
user = models.OneToOneField(User)
|
||||
user = models.OneToOneField(settings.AUTH_USER_MODEL)
|
||||
|
||||
settings_pickled = models.TextField(
|
||||
_('Settings Dictionary'),
|
||||
@ -1005,11 +1001,12 @@ def create_usersettings(sender, created_models=[], instance=None, created=False,
|
||||
'DoesNotExist: UserSettings matching query does not exist.' errors.
|
||||
"""
|
||||
from helpdesk.settings import DEFAULT_USER_SETTINGS
|
||||
if sender == User and created:
|
||||
if sender == settings.AUTH_USER_MODEL and created:
|
||||
# This is a new user, so lets create their settings entry.
|
||||
s, created = UserSettings.objects.get_or_create(user=instance, defaults={'settings': DEFAULT_USER_SETTINGS})
|
||||
s.save()
|
||||
elif UserSettings in created_models:
|
||||
User = get_user_model()
|
||||
# We just created the UserSettings model, lets create a UserSettings
|
||||
# entry for each existing user. This will only happen once (at install
|
||||
# time, or at upgrade) when the UserSettings model doesn't already
|
||||
@ -1022,7 +1019,11 @@ def create_usersettings(sender, created_models=[], instance=None, created=False,
|
||||
s.save()
|
||||
|
||||
models.signals.post_syncdb.connect(create_usersettings)
|
||||
models.signals.post_save.connect(create_usersettings, sender=User)
|
||||
try:
|
||||
models.signals.post_save.connect(create_usersettings, sender=settings.AUTH_USER_MODEL)
|
||||
except:
|
||||
signal_user = get_user_model()
|
||||
models.signals.post_save.connect(create_usersettings, sender=signal_user)
|
||||
|
||||
class IgnoreEmail(models.Model):
|
||||
"""
|
||||
@ -1119,7 +1120,7 @@ class TicketCC(models.Model):
|
||||
)
|
||||
|
||||
user = models.ForeignKey(
|
||||
User,
|
||||
settings.AUTH_USER_MODEL,
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('User who wishes to receive updates for this ticket.'),
|
||||
@ -1136,12 +1137,14 @@ class TicketCC(models.Model):
|
||||
can_view = models.BooleanField(
|
||||
_('Can View Ticket?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Can this CC login to view the ticket details?'),
|
||||
)
|
||||
|
||||
can_update = models.BooleanField(
|
||||
_('Can Update Ticket?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Can this CC login and update the ticket?'),
|
||||
)
|
||||
|
||||
@ -1163,8 +1166,8 @@ class TicketCC(models.Model):
|
||||
return u'%s for %s' % (self.display, self.ticket.title)
|
||||
|
||||
class CustomFieldManager(models.Manager):
|
||||
def get_query_set(self):
|
||||
return super(CustomFieldManager, self).get_query_set().order_by('ordering')
|
||||
def get_queryset(self):
|
||||
return super(CustomFieldManager, self).get_queryset().order_by('ordering')
|
||||
|
||||
|
||||
class CustomField(models.Model):
|
||||
@ -1258,11 +1261,13 @@ class CustomField(models.Model):
|
||||
required = models.BooleanField(
|
||||
_('Required?'),
|
||||
help_text=_('Does the user have to enter a value for this field?'),
|
||||
default=False,
|
||||
)
|
||||
|
||||
staff_only = models.BooleanField(
|
||||
_('Staff Only?'),
|
||||
help_text=_('If this is ticked, then the public submission form will NOT show this field'),
|
||||
default=False,
|
||||
)
|
||||
|
||||
objects = CustomFieldManager()
|
||||
|
||||
490
helpdesk/south_migrations/0001_initial.py
Normal file
490
helpdesk/south_migrations/0001_initial.py
Normal file
@ -0,0 +1,490 @@
|
||||
# encoding: utf-8
|
||||
import datetime
|
||||
from south.db import db
|
||||
from south.v2 import SchemaMigration
|
||||
from django.db import models
|
||||
|
||||
class Migration(SchemaMigration):
|
||||
|
||||
def forwards(self, orm):
|
||||
|
||||
# Adding model 'Queue'
|
||||
db.create_table('helpdesk_queue', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
|
||||
('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||||
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
|
||||
('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
|
||||
('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
|
||||
('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
|
||||
('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['Queue'])
|
||||
|
||||
# Adding model 'Ticket'
|
||||
db.create_table('helpdesk_ticket', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
|
||||
('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
|
||||
('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||||
('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||||
('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||||
('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
|
||||
('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
|
||||
('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
|
||||
('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['Ticket'])
|
||||
|
||||
# Adding model 'FollowUp'
|
||||
db.create_table('helpdesk_followup', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||||
('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
|
||||
('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
|
||||
('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['FollowUp'])
|
||||
|
||||
# Adding model 'TicketChange'
|
||||
db.create_table('helpdesk_ticketchange', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
|
||||
('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['TicketChange'])
|
||||
|
||||
# Adding model 'Attachment'
|
||||
db.create_table('helpdesk_attachment', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
|
||||
('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
|
||||
('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
|
||||
('size', self.gf('django.db.models.fields.IntegerField')()),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['Attachment'])
|
||||
|
||||
# Adding model 'PreSetReply'
|
||||
db.create_table('helpdesk_presetreply', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('body', self.gf('django.db.models.fields.TextField')()),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['PreSetReply'])
|
||||
|
||||
# Adding M2M table for field queues on 'PreSetReply'
|
||||
db.create_table('helpdesk_presetreply_queues', (
|
||||
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||||
('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
|
||||
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||||
))
|
||||
db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
|
||||
|
||||
# Adding model 'EscalationExclusion'
|
||||
db.create_table('helpdesk_escalationexclusion', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('date', self.gf('django.db.models.fields.DateField')()),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['EscalationExclusion'])
|
||||
|
||||
# Adding M2M table for field queues on 'EscalationExclusion'
|
||||
db.create_table('helpdesk_escalationexclusion_queues', (
|
||||
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||||
('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
|
||||
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||||
))
|
||||
db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
|
||||
|
||||
# Adding model 'EmailTemplate'
|
||||
db.create_table('helpdesk_emailtemplate', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('plain_text', self.gf('django.db.models.fields.TextField')()),
|
||||
('html', self.gf('django.db.models.fields.TextField')()),
|
||||
('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['EmailTemplate'])
|
||||
|
||||
# Adding model 'KBCategory'
|
||||
db.create_table('helpdesk_kbcategory', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
|
||||
('description', self.gf('django.db.models.fields.TextField')()),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['KBCategory'])
|
||||
|
||||
# Adding model 'KBItem'
|
||||
db.create_table('helpdesk_kbitem', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('question', self.gf('django.db.models.fields.TextField')()),
|
||||
('answer', self.gf('django.db.models.fields.TextField')()),
|
||||
('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
|
||||
('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
|
||||
('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['KBItem'])
|
||||
|
||||
# Adding model 'SavedSearch'
|
||||
db.create_table('helpdesk_savedsearch', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
|
||||
('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('query', self.gf('django.db.models.fields.TextField')()),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['SavedSearch'])
|
||||
|
||||
# Adding model 'UserSettings'
|
||||
db.create_table('helpdesk_usersettings', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
|
||||
('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['UserSettings'])
|
||||
|
||||
# Adding model 'IgnoreEmail'
|
||||
db.create_table('helpdesk_ignoreemail', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('date', self.gf('django.db.models.fields.DateField')(blank=True)),
|
||||
('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
|
||||
('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['IgnoreEmail'])
|
||||
|
||||
# Adding M2M table for field queues on 'IgnoreEmail'
|
||||
db.create_table('helpdesk_ignoreemail_queues', (
|
||||
('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
|
||||
('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
|
||||
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||||
))
|
||||
db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
|
||||
|
||||
# Adding model 'TicketCC'
|
||||
db.create_table('helpdesk_ticketcc', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||||
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
|
||||
('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||||
('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['TicketCC'])
|
||||
|
||||
# Adding model 'CustomField'
|
||||
db.create_table('helpdesk_customfield', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
|
||||
('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
|
||||
('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['CustomField'])
|
||||
|
||||
# Adding model 'TicketCustomFieldValue'
|
||||
db.create_table('helpdesk_ticketcustomfieldvalue', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||||
('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
|
||||
('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
|
||||
|
||||
# Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||||
db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||||
|
||||
|
||||
def backwards(self, orm):
|
||||
|
||||
# Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||||
db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||||
|
||||
# Deleting model 'Queue'
|
||||
db.delete_table('helpdesk_queue')
|
||||
|
||||
# Deleting model 'Ticket'
|
||||
db.delete_table('helpdesk_ticket')
|
||||
|
||||
# Deleting model 'FollowUp'
|
||||
db.delete_table('helpdesk_followup')
|
||||
|
||||
# Deleting model 'TicketChange'
|
||||
db.delete_table('helpdesk_ticketchange')
|
||||
|
||||
# Deleting model 'Attachment'
|
||||
db.delete_table('helpdesk_attachment')
|
||||
|
||||
# Deleting model 'PreSetReply'
|
||||
db.delete_table('helpdesk_presetreply')
|
||||
|
||||
# Removing M2M table for field queues on 'PreSetReply'
|
||||
db.delete_table('helpdesk_presetreply_queues')
|
||||
|
||||
# Deleting model 'EscalationExclusion'
|
||||
db.delete_table('helpdesk_escalationexclusion')
|
||||
|
||||
# Removing M2M table for field queues on 'EscalationExclusion'
|
||||
db.delete_table('helpdesk_escalationexclusion_queues')
|
||||
|
||||
# Deleting model 'EmailTemplate'
|
||||
db.delete_table('helpdesk_emailtemplate')
|
||||
|
||||
# Deleting model 'KBCategory'
|
||||
db.delete_table('helpdesk_kbcategory')
|
||||
|
||||
# Deleting model 'KBItem'
|
||||
db.delete_table('helpdesk_kbitem')
|
||||
|
||||
# Deleting model 'SavedSearch'
|
||||
db.delete_table('helpdesk_savedsearch')
|
||||
|
||||
# Deleting model 'UserSettings'
|
||||
db.delete_table('helpdesk_usersettings')
|
||||
|
||||
# Deleting model 'IgnoreEmail'
|
||||
db.delete_table('helpdesk_ignoreemail')
|
||||
|
||||
# Removing M2M table for field queues on 'IgnoreEmail'
|
||||
db.delete_table('helpdesk_ignoreemail_queues')
|
||||
|
||||
# Deleting model 'TicketCC'
|
||||
db.delete_table('helpdesk_ticketcc')
|
||||
|
||||
# Deleting model 'CustomField'
|
||||
db.delete_table('helpdesk_customfield')
|
||||
|
||||
# Deleting model 'TicketCustomFieldValue'
|
||||
db.delete_table('helpdesk_ticketcustomfieldvalue')
|
||||
|
||||
|
||||
models = {
|
||||
'auth.group': {
|
||||
'Meta': {'object_name': 'Group'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
|
||||
'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
|
||||
},
|
||||
'auth.permission': {
|
||||
'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
|
||||
'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
|
||||
},
|
||||
'auth.user': {
|
||||
'Meta': {'object_name': 'User'},
|
||||
'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
|
||||
'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
|
||||
'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
|
||||
'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
|
||||
},
|
||||
'contenttypes.contenttype': {
|
||||
'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
|
||||
'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.attachment': {
|
||||
'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
|
||||
'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
|
||||
'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
|
||||
'size': ('django.db.models.fields.IntegerField', [], {})
|
||||
},
|
||||
'helpdesk.customfield': {
|
||||
'Meta': {'object_name': 'CustomField'},
|
||||
'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
|
||||
'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
|
||||
'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
|
||||
},
|
||||
'helpdesk.emailtemplate': {
|
||||
'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
|
||||
'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'html': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'plain_text': ('django.db.models.fields.TextField', [], {}),
|
||||
'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.escalationexclusion': {
|
||||
'Meta': {'object_name': 'EscalationExclusion'},
|
||||
'date': ('django.db.models.fields.DateField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.followup': {
|
||||
'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
|
||||
'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ignoreemail': {
|
||||
'Meta': {'object_name': 'IgnoreEmail'},
|
||||
'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
|
||||
'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.kbcategory': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
|
||||
'description': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.kbitem': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
|
||||
'answer': ('django.db.models.fields.TextField', [], {}),
|
||||
'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'question': ('django.db.models.fields.TextField', [], {}),
|
||||
'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
|
||||
},
|
||||
'helpdesk.presetreply': {
|
||||
'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
|
||||
'body': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.queue': {
|
||||
'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
|
||||
'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.savedsearch': {
|
||||
'Meta': {'object_name': 'SavedSearch'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'query': ('django.db.models.fields.TextField', [], {}),
|
||||
'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
|
||||
},
|
||||
'helpdesk.ticket': {
|
||||
'Meta': {'object_name': 'Ticket'},
|
||||
'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
|
||||
'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
|
||||
'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
|
||||
'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
|
||||
'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
|
||||
},
|
||||
'helpdesk.ticketcc': {
|
||||
'Meta': {'object_name': 'TicketCC'},
|
||||
'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ticketchange': {
|
||||
'Meta': {'object_name': 'TicketChange'},
|
||||
'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ticketcustomfieldvalue': {
|
||||
'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
|
||||
'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.usersettings': {
|
||||
'Meta': {'object_name': 'UserSettings'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
|
||||
}
|
||||
}
|
||||
|
||||
complete_apps = ['helpdesk']
|
||||
0
helpdesk/south_migrations/__init__.py
Normal file
0
helpdesk/south_migrations/__init__.py
Normal file
@ -21,7 +21,7 @@ except ImportError:
|
||||
from django.http import HttpResponse
|
||||
from django.shortcuts import render_to_response
|
||||
from django.template import loader, Context
|
||||
from django.utils import simplejson
|
||||
import simplejson
|
||||
from django.views.decorators.csrf import csrf_exempt
|
||||
|
||||
try:
|
||||
|
||||
Loading…
Reference in New Issue
Block a user