Use BeautifulSoup to get text out of HTML-only emails, to address issue in #565

helpdesk/management/commands/get_email.py

@@ -25,6 +25,8 @@ import base64
 import binascii
 from time import ctime
 
+from bs4 import BeautifulSoup
+
 from email_reply_parser import EmailReplyParser
 
 from django.core.files.base import ContentFile
@@ -366,7 +368,12 @@ def ticket_from_message(message, queue, logger):
         counter += 1
 
     if not body:
-        body = _('No plain-text email body available. Please see attachment "email_html_body.html".')
+        mail = BeautifulSoup(part.get_payload(), "lxml")
+        if ">" in mail.text:
+            message_body = mail.text.split(">")[1]
+            body = message_body.encode('ascii', errors='ignore')
+        else:
+            body = mail.text
 
     if ticket:
         try:

requirements.txt

@@ -2,6 +2,8 @@ Django>=1.11,<2
 django-bootstrap-form>=3.3,<4
 email-reply-parser
 django-markdown-deux
+beautifulsoup4
+lxml
 simplejson
 pytz
 six