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* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)

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* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
This commit is contained in:
Ross Poulton
2008-01-21 01:02:12 +00:00
parent 041272ce1b
commit 6ef420427d
23 changed files with 309 additions and 1 deletions
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10
models.py
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@ -56,6 +56,9 @@ class Queue(models.Model):
return '%s <%s>' % (self.title, self.email_address)
from_address = property(_from_address)
new_ticket_cc = models.EmailField(blank=True, null=True, help_text='If an e-mail address is entered here, then it will receive notification of all new tickets created for this queue')
updated_ticket_cc = models.EmailField(blank=True, null=True, help_text='If an e-mail address is entered here, then it will receive notification of all activity (new tickets, closed tickets, updates, reassignments, etc) for this queue')
email_box_type = models.CharField(maxlength=5, choices=(('pop3', 'POP 3'),('imap', 'IMAP')), blank=True, null=True, help_text='E-Mail Server Type - Both POP3 and IMAP are supported. Select your email server type here.')
email_box_host = models.CharField(maxlength=200, blank=True, null=True, help_text='Your e-mail server address - either the domain name or IP address. May be "localhost".')
email_box_port = models.IntegerField(blank=True, null=True, help_text='Port number to use for accessing e-mail. Default for POP3 is "110", and for IMAP is "143". This may differ on some servers.')
@ -174,6 +177,13 @@ class Ticket(models.Model):
return "http://%s%s?ticket=%s&email=%s" % (site.domain, reverse('helpdesk_public_view'), self.ticket_for_url, self.submitter_email)
ticket_url = property(_get_ticket_url)
def _get_staff_url(self):
from django.contrib.sites.models import Site
from django.core.urlresolvers import reverse
site = Site.objects.get_current()
return "http://%s%s" % (site.domain, reverse('helpdesk_view', args=[self.id]))
staff_url = property(_get_staff_url)
class Admin:
list_display = ('title', 'status', 'assigned_to', 'submitter_email',)
date_hierarchy = 'created'