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* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)

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* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
This commit is contained in:
Ross Poulton
2008-01-21 01:02:12 +00:00
parent 041272ce1b
commit 6ef420427d
23 changed files with 309 additions and 1 deletions
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41
views.py
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@ -137,11 +137,14 @@ def update_ticket(request, ticket_id):
if public:
f.public = True
reassigned = False
if owner:
if owner != 0 and (ticket.assigned_to and owner != ticket.assigned_to.id) or not ticket.assigned_to:
new_user = User.objects.get(id=owner)
f.title = 'Assigned to %s' % new_user.username
ticket.assigned_to = new_user
reassigned = True
else:
f.title = 'Unassigned'
ticket.assigned_to = None
@ -186,11 +189,49 @@ def update_ticket(request, ticket_id):
if f.new_status == Ticket.RESOLVED_STATUS:
template = 'helpdesk/emails/submitter_resolved'
subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title)
elif f.new_status == Ticket.CLOSED_STATUS:
template = 'helpdesk/emails/submitter_closed'
subject = '%s %s (Closed)' % (ticket.ticket, ticket.title)
else:
template = 'helpdesk/emails/submitter_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template, context, subject, ticket.submitter_email, ticket.queue.from_address)
if ticket.assigned_to and request.user != ticket.assigned_to:
# We only send e-mails to staff members if the ticket is updated by
# another user.
if reassigned:
template_staff = 'helpdesk/emails/owner_assigned'
subject = '%s %s (Assigned)' % (ticket.ticket, ticket.title)
elif f.new_status == Ticket.RESOLVED_STATUS:
template_staff = 'helpdesk/emails/owner_resolved'
subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title)
elif f.new_status == Ticket.CLOSED_STATUS:
template_staff = 'helpdesk/emails/owner_closed'
subject = '%s %s (Closed)' % (ticket.ticket, ticket.title)
else:
template_staff = 'helpdesk/emails/owner_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template_staff, context, subject, ticket.submitter_email, ticket.queue.from_address)
if q.updated_ticket_cc:
if reassigned:
template_cc = 'helpdesk/emails/cc_assigned'
subject = '%s %s (Assigned)' % (ticket.ticket, ticket.title)
elif f.new_status == Ticket.RESOLVED_STATUS:
template_cc = 'helpdesk/emails/cc_resolved'
subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title)
elif f.new_status == Ticket.CLOSED_STATUS:
template_cc = 'helpdesk/emails/cc_closed'
subject = '%s %s (Closed)' % (ticket.ticket, ticket.title)
else:
template_cc = 'helpdesk/emails/cc_updated'
subject = '%s %s (Updated)' % (ticket.ticket, ticket.title)
send_multipart_mail(template_cc, context, q.updated_ticket_cc, t.submitter_email, q.from_address)
ticket.save()
return HttpResponseRedirect(ticket.get_absolute_url())