From 3a0f08046e53fb40485a0ddba612916c4eea7f5b Mon Sep 17 00:00:00 2001
From: Alex Barcelo <alex.barcelo@bsc.es>
Date: Tue, 22 Dec 2015 10:10:00 +0100
Subject: [PATCH 1/5] using `helpdesk` app_name and droping `helpdesk_` prefix

---
 helpdesk/models.py                            |  4 +-
 helpdesk/templates/helpdesk/base.html         | 12 +--
 .../templates/helpdesk/email_ignore_list.html |  2 +-
 helpdesk/templates/helpdesk/help_api.html     |  8 +-
 .../templates/helpdesk/include/stats.html     |  4 +-
 .../templates/helpdesk/include/summary.html   |  2 +-
 .../helpdesk/include/unassigned.html          |  2 +-
 helpdesk/templates/helpdesk/navigation.html   | 28 +++---
 .../templates/helpdesk/public_homepage.html   |  2 +-
 .../templates/helpdesk/public_view_form.html  |  2 +-
 .../helpdesk/registration/login.html          |  2 +-
 helpdesk/templates/helpdesk/rss_list.html     | 10 +--
 .../templates/helpdesk/system_settings.html   |  2 +-
 helpdesk/templates/helpdesk/ticket.html       | 12 +--
 .../templates/helpdesk/ticket_cc_list.html    |  4 +-
 .../templates/helpdesk/ticket_desc_table.html | 14 +--
 helpdesk/templates/helpdesk/ticket_list.html  |  8 +-
 helpdesk/templatetags/ticket_to_link.py       |  2 +-
 helpdesk/tests/test_navigation.py             |  2 +-
 .../tests/test_per_queue_staff_permission.py  | 12 +--
 helpdesk/tests/test_public_actions.py         |  4 +-
 helpdesk/tests/test_ticket_submission.py      | 12 +--
 helpdesk/urls.py                              | 90 ++++++++++---------
 helpdesk/views/feeds.py                       | 10 +--
 helpdesk/views/public.py                      | 14 +--
 helpdesk/views/staff.py                       | 46 +++++-----
 26 files changed, 156 insertions(+), 154 deletions(-)

diff --git a/helpdesk/models.py b/helpdesk/models.py
index 6069f6cc..d86ec7dd 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -495,7 +495,7 @@ class Ticket(models.Model):
             site = Site(domain='configure-django-sites.com')
         return u"http://%s%s?ticket=%s&email=%s" % (
             site.domain,
-            reverse('helpdesk_public_view'),
+            reverse('helpdesk:public_view'),
             self.ticket_for_url,
             self.submitter_email
             )
@@ -514,7 +514,7 @@ class Ticket(models.Model):
             site = Site(domain='configure-django-sites.com')
         return u"http://%s%s" % (
             site.domain,
-            reverse('helpdesk_view',
+            reverse('helpdesk:view',
             args=[self.id])
             )
     staff_url = property(_get_staff_url)
diff --git a/helpdesk/templates/helpdesk/base.html b/helpdesk/templates/helpdesk/base.html
index d5dcd2f2..456e3b5f 100644
--- a/helpdesk/templates/helpdesk/base.html
+++ b/helpdesk/templates/helpdesk/base.html
@@ -17,9 +17,9 @@
         <!--link rel='stylesheet' href='{% static "helpdesk/jquery-smoothness-theme/jquery-ui-1.8.9.custom.css" %}' type='text/css' /-->
         <script src="//netdna.bootstrapcdn.com/bootstrap/3.0.2/js/bootstrap.min.js"></script>
         <link href="//netdna.bootstrapcdn.com/bootstrap/3.0.2/css/bootstrap.min.css" rel="stylesheet">
-        <link rel='alternate' href='{% url 'helpdesk_rss_user' user.get_username %}' type='application/rss+xml' title='{% trans "My Open Tickets" %}' />
-        <link rel='alternate' href='{% url 'helpdesk_rss_activity' %}' type='application/rss+xml' title='{% trans "All Recent Activity" %}' />
-        <link rel='alternate' href='{% url 'helpdesk_rss_unassigned' %}' type='application/rss+xml' title='{% trans "Unassigned Tickets" %}' />
+        <link rel='alternate' href='{% url 'helpdesk:rss_user' user.get_username %}' type='application/rss+xml' title='{% trans "My Open Tickets" %}' />
+        <link rel='alternate' href='{% url 'helpdesk:rss_activity' %}' type='application/rss+xml' title='{% trans "All Recent Activity" %}' />
+        <link rel='alternate' href='{% url 'helpdesk:rss_unassigned' %}' type='application/rss+xml' title='{% trans "Unassigned Tickets" %}' />
 
         <style type="text/css">
         /* hide google translate top bar */
@@ -59,9 +59,9 @@
 
             <div id='footer' class="row">
                 <div class="col-md-2">{% include "helpdesk/attribution.html" %}</div>
-                <div class="col-md-2"><a href='{% url 'helpdesk_rss_index' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "RSS Feeds" %}' border='0' />{% trans "RSS Feeds" %}</a></div>
-                <div class="col-md-2"><s><a href='{% url 'helpdesk_api_help' %}'>{% trans "API" %}</a></s></div>
-                {% if user.is_superuser %}<div class="col-md-2"><a href='{% url 'helpdesk_system_settings' %}'>{% trans "System Settings" %}</a></div>{% endif %}
+                <div class="col-md-2"><a href='{% url 'helpdesk:rss_index' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "RSS Feeds" %}' border='0' />{% trans "RSS Feeds" %}</a></div>
+                <div class="col-md-2"><s><a href='{% url 'helpdesk:api_help' %}'>{% trans "API" %}</a></s></div>
+                {% if user.is_superuser %}<div class="col-md-2"><a href='{% url 'helpdesk:system_settings' %}'>{% trans "System Settings" %}</a></div>{% endif %}
             </div>
         </div>
         {% include "helpdesk/debug.html" %}
diff --git a/helpdesk/templates/helpdesk/email_ignore_list.html b/helpdesk/templates/helpdesk/email_ignore_list.html
index 5fbf3e2f..4a6a35ff 100644
--- a/helpdesk/templates/helpdesk/email_ignore_list.html
+++ b/helpdesk/templates/helpdesk/email_ignore_list.html
@@ -20,7 +20,7 @@
     <td>{{ ignore.date }}</td>
     <td>{% for queue in ignore.queues.all %}{{ queue.slug }}{% if not forloop.last %}, {% endif %}{% empty %}{% trans "All" %}{% endfor %}</td>
     <td>{% if ignore.keep_in_mailbox %}{% trans "Keep" %}{% endif %}</td>
-    <td><a href='{% url 'helpdesk_email_ignore_del' ignore.id %}'>{% trans "Delete" %}</a></td>
+    <td><a href='{% url 'helpdesk:email_ignore_del' ignore.id %}'>{% trans "Delete" %}</a></td>
 </tr>
 {% endfor %}
 </tbody>
diff --git a/helpdesk/templates/helpdesk/help_api.html b/helpdesk/templates/helpdesk/help_api.html
index a73ca5a9..d2033bdc 100644
--- a/helpdesk/templates/helpdesk/help_api.html
+++ b/helpdesk/templates/helpdesk/help_api.html
@@ -50,14 +50,14 @@
             <li>A set of <em>data</em> to be saved into the database. This data will vary from request to request, and is outlined in <a href='#methods'>Methods</a> below.</li>
         </ol>
 
-        <p>To build your request, send a HTTP POST request to <em>{% url 'helpdesk_api' "method" %}</em>, where <em>method</em> is the name of a <a href='#methods'>valid method</a> from the list below.</p>
+        <p>To build your request, send a HTTP POST request to <em>{% url 'helpdesk:api' "method" %}</em>, where <em>method</em> is the name of a <a href='#methods'>valid method</a> from the list below.</p>
 
         <p>Your POST must include both <em>user</em> and <em>password</em> parameters.</p>
 
         <p>A sample request for the method <em>hold_ticket</em> may look like this:</p>
 
         <ul>
-            <li>A HTTP POST to <em>{% url 'helpdesk_api' "hold_ticket" %}</em></li>
+            <li>A HTTP POST to <em>{% url 'helpdesk:api' "hold_ticket" %}</em></li>
             <li>A set of POST data containing:<ul>
                 <li>username=susan</li>
                 <li>password=fido</li>
@@ -67,13 +67,13 @@
 
         <p>To complete this from a command-line using the <a href='http://curl.haxx.se/'>cURL</a> application, you may use a command such as this:</p>
 
-        <pre>/usr/bin/curl {% url 'helpdesk_api' "hold_ticket" %} --data "user=susan&amp;password=fido&amp;ticket=31794"</pre>
+        <pre>/usr/bin/curl {% url 'helpdesk:api' "hold_ticket" %} --data "user=susan&amp;password=fido&amp;ticket=31794"</pre>
 
         <p>In <a href='http://www.php.net/'>PHP</a>, providing you have access to the <a href='http://www.php.net/curl'>cURL libraries</a>, you may use code such as this:</p>
 
         <pre>&lt;?php
 $api = curl_init();
-curl_setopt($api, CURLOPT_URL, "{% url 'helpdesk_api' "hold_ticket" %}");
+curl_setopt($api, CURLOPT_URL, "{% url 'helpdesk:api' "hold_ticket" %}");
 curl_setopt($api, CURLOPT_POST, 1);
 curl_setopt($api, CURLOPT_POSTFIELDS, "user=susan&amp;password=fido&amp;ticket=31794");
 $result = curl_exec($api);
diff --git a/helpdesk/templates/helpdesk/include/stats.html b/helpdesk/templates/helpdesk/include/stats.html
index 81c2da03..72630c07 100644
--- a/helpdesk/templates/helpdesk/include/stats.html
+++ b/helpdesk/templates/helpdesk/include/stats.html
@@ -4,7 +4,7 @@
 <thead>
 <tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr>
 <tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>.
-{% trans "Click" %} <strong><a href="{% url 'helpdesk_report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
+{% trans "Click" %} <strong><a href="{% url 'helpdesk:report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
 <tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr>
 <tr><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr>
 </thead>
@@ -12,7 +12,7 @@
 {% for entry in basic_ticket_stats.open_ticket_stats %}
 <tr>
 <th>{{ entry.0 }}</th>
-<td><span style="color: {{ entry.2 }};">{% if entry.1 > 0 %}<a href="{% url 'helpdesk_list' %}?{{ entry.3 }}">{{ entry.1 }}</a>{% else %}{{ entry.1 }}{% endif %}</span></td>
+<td><span style="color: {{ entry.2 }};">{% if entry.1 > 0 %}<a href="{% url 'helpdesk:list' %}?{{ entry.3 }}">{{ entry.1 }}</a>{% else %}{{ entry.1 }}{% endif %}</span></td>
 </tr>
 {% endfor %}
 </tbody>
diff --git a/helpdesk/templates/helpdesk/include/summary.html b/helpdesk/templates/helpdesk/include/summary.html
index 8f1d308b..d864074a 100644
--- a/helpdesk/templates/helpdesk/include/summary.html
+++ b/helpdesk/templates/helpdesk/include/summary.html
@@ -6,7 +6,7 @@
 </thead>
 <tbody>
 {% for queue in dash_tickets %}
-<tr>{% url 'helpdesk_list' as hdlist %}
+<tr>{% url 'helpdesk:list' as hdlist %}
 <th><a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></th>
 <td align="center">{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
 <td align="center">{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
diff --git a/helpdesk/templates/helpdesk/include/unassigned.html b/helpdesk/templates/helpdesk/include/unassigned.html
index 30babb51..fb253f54 100644
--- a/helpdesk/templates/helpdesk/include/unassigned.html
+++ b/helpdesk/templates/helpdesk/include/unassigned.html
@@ -12,7 +12,7 @@
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
-<th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> | <a href='{% url 'helpdesk_delete' ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a></th>
+<th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> | <a href='{% url 'helpdesk:delete' ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a></th>
 </tr>
 {% empty %}
 <tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
diff --git a/helpdesk/templates/helpdesk/navigation.html b/helpdesk/templates/helpdesk/navigation.html
index 2f94855d..9adc85ce 100644
--- a/helpdesk/templates/helpdesk/navigation.html
+++ b/helpdesk/templates/helpdesk/navigation.html
@@ -13,18 +13,18 @@
     <div class="collapse navbar-collapse" id="helpdesk-nav-collapse">
         {% if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED and user.is_authenticated or user.is_staff %}
             <ul class="nav navbar-nav">
-                <li><a href='{% url 'helpdesk_dashboard' %}'><span class="glyphicon glyphicon-dashboard"></span> <span class="nav-text">{% trans "Dashboard" %}</span></a></li>
-                <li><a href='{% url 'helpdesk_list' %}'><span class="glyphicon glyphicon-tags"></span> <span class="nav-text">{% trans "Tickets" %}</span></a></li>
-                <li><a href='{% url 'helpdesk_submit' %}'><span class="glyphicon glyphicon-plus"></span> <span class="nav-text">{% trans "New Ticket" %}</span></a></li>
-                <li><a href='{% url 'helpdesk_report_index' %}'><span class="glyphicon glyphicon-stats"></span> <span class="nav-text"> {% trans "Stats" %}</span></a></li>
+                <li><a href='{% url 'helpdesk:dashboard' %}'><span class="glyphicon glyphicon-dashboard"></span> <span class="nav-text">{% trans "Dashboard" %}</span></a></li>
+                <li><a href='{% url 'helpdesk:list' %}'><span class="glyphicon glyphicon-tags"></span> <span class="nav-text">{% trans "Tickets" %}</span></a></li>
+                <li><a href='{% url 'helpdesk:submit' %}'><span class="glyphicon glyphicon-plus"></span> <span class="nav-text">{% trans "New Ticket" %}</span></a></li>
+                <li><a href='{% url 'helpdesk:report_index' %}'><span class="glyphicon glyphicon-stats"></span> <span class="nav-text"> {% trans "Stats" %}</span></a></li>
                 {% if helpdesk_settings.HELPDESK_KB_ENABLED %}
-                <li><a href='{% url 'helpdesk_kb_index' %}'><span class="glyphicon glyphicon-tree-deciduous"></span> <span class="nav-text">{% trans "Knowledgebase" %}</span></a></li>
+                <li><a href='{% url 'helpdesk:kb_index' %}'><span class="glyphicon glyphicon-tree-deciduous"></span> <span class="nav-text">{% trans "Knowledgebase" %}</span></a></li>
                 {% endif %}
                 {% if user_saved_queries_ %}
                 <li class="headerlink dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#"><span class="glyphicon glyphicon-filter"></span> <span class="nav-text">{% trans "Saved Query" %} <b class="caret"></b></span></a>
                     <ul class="dropdown-menu">
                         {% for q in user_saved_queries_ %}
-                            <li><a href="{% url 'helpdesk_list' %}?saved_query={{ q.id }}">{{ q.title }}
+                            <li><a href="{% url 'helpdesk:list' %}?saved_query={{ q.id }}">{{ q.title }}
                                 {% if q.shared %}
                                     (Shared{% ifnotequal user q.user %} by {{ q.user.get_username }}{% endifnotequal %})
                                 {% endif %}</a></li>
@@ -34,18 +34,18 @@
                 {% endif %}
                 <li class="headerlink dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#"><span class="glyphicon glyphicon-user"></span> <span class="nav-text">{{ user.get_full_name|default:user.get_username }} <b class="caret"></b></span></a>
                     <ul class="dropdown-menu">
-                        <li><a href='{% url 'helpdesk_user_settings' %}'>{% trans "User Settings" %}</a></li>
+                        <li><a href='{% url 'helpdesk:user_settings' %}'>{% trans "User Settings" %}</a></li>
 {% if helpdesk_settings.HELPDESK_SHOW_CHANGE_PASSWORD and user.has_usable_password %}
                         <li><a href='{% url 'auth_password_change' %}'>{% trans "Change password" %}</a></li>
 {% endif %}
                         <li class="divider"></li>
-                        <li><a href='{% url 'logout' %}'>{#<span class="glyphicon glyphicon-log-out"></span> #}{% trans "Logout" %}</a></li>
+                        <li><a href='{% url 'helpdesk:logout' %}'>{#<span class="glyphicon glyphicon-log-out"></span> #}{% trans "Logout" %}</a></li>
                     </ul>
                 </li>
             </ul>
 
             {% if not query %}
-                    <form class="navbar-form navbar-left" id='searchform' method='get' action="{% url 'helpdesk_list' %}">
+                    <form class="navbar-form navbar-left" id='searchform' method='get' action="{% url 'helpdesk:list' %}">
                         <div class="input-group">
                             <input type='text' name='q' size='15' class='input form-control' placeholder='{% trans "Search..." %}' id='search_query' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/>
                             <input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' />
@@ -61,16 +61,16 @@
             {# Public menu #}
             <ul id="dropdown" class="nav navbar-nav">
                 {% if helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE %}
-                    <li><a href='{% url 'helpdesk_dashboard' %}'>{% trans "Dashboard" %}</a></li>
-                    <li><a href='{% url 'helpdesk_submit' %}'>{% trans "Submit a Ticket" %}</a></li>
+                    <li><a href='{% url 'helpdesk:dashboard' %}'>{% trans "Dashboard" %}</a></li>
+                    <li><a href='{% url 'helpdesk:submit' %}'>{% trans "Submit a Ticket" %}</a></li>
                 {% else %}
                     {% if helpdesk_settings.HELPDESK_SUBMIT_A_TICKET_PUBLIC %}
-                        <li><a href='{% url 'helpdesk_home' %}'>{% trans "Submit a Ticket" %}</a></li>
+                        <li><a href='{% url 'helpdesk:home' %}'>{% trans "Submit a Ticket" %}</a></li>
                     {% endif %}
                 {% endif %}
-                {% if helpdesk_settings.HELPDESK_KB_ENABLED %}<li><a href='{% url 'helpdesk_kb_index' %}'>{% trans "Knowledgebase" %}</a></li>{% endif %}
+                {% if helpdesk_settings.HELPDESK_KB_ENABLED %}<li><a href='{% url 'helpdesk:kb_index' %}'>{% trans "Knowledgebase" %}</a></li>{% endif %}
                 {% if not request.path == '/helpdesk/login/' or user.is_authenticated %}
-                    <li>{% if user.is_authenticated %}<a href='{% url 'logout' %}'>{% trans "Logout" %}</a>{% else %}<a href='{% url 'login' %}?next={% if next %}{{ next|escape }}{% else %}{% url 'helpdesk_home' %}{% endif %}'>{% trans "Log In" %}</a>{% endif %}</li>
+                    <li>{% if user.is_authenticated %}<a href='{% url 'helpdesk:logout' %}'>{% trans "Logout" %}</a>{% else %}<a href='{% url 'helpdesk:login' %}?next={% if next %}{{ next|escape }}{% else %}{% url 'helpdesk:home' %}{% endif %}'>{% trans "Log In" %}</a>{% endif %}</li>
                 {% endif %}
             </ul>
         {% endif %}
diff --git a/helpdesk/templates/helpdesk/public_homepage.html b/helpdesk/templates/helpdesk/public_homepage.html
index 649a9d29..aee16c83 100644
--- a/helpdesk/templates/helpdesk/public_homepage.html
+++ b/helpdesk/templates/helpdesk/public_homepage.html
@@ -72,7 +72,7 @@
 <div class="panel-body">
 <h2>{% trans "View a Ticket" %}</h2>
 
-<form method='get' action="{% url 'helpdesk_public_view' %}">
+<form method='get' action="{% url 'helpdesk:public_view' %}">
 <fieldset>
     <div class="form-group {% if field.errors %}has-error{% endif %}">
         <label for='id_ticket'>{% trans "Ticket" %}</label>
diff --git a/helpdesk/templates/helpdesk/public_view_form.html b/helpdesk/templates/helpdesk/public_view_form.html
index bdf3b527..156573fa 100644
--- a/helpdesk/templates/helpdesk/public_view_form.html
+++ b/helpdesk/templates/helpdesk/public_view_form.html
@@ -3,7 +3,7 @@
 {% block helpdesk_body %}
 <h2>{% trans "View a Ticket" %}</h2>
 
-<form method='get' action='{% url 'helpdesk_public_view' %}'>
+<form method='get' action='{% url 'helpdesk:public_view' %}'>
 
 {% if error_message %}<p><strong>{% trans "Error:" %}</strong> {{ error_message }}</p>{% endif %}
 
diff --git a/helpdesk/templates/helpdesk/registration/login.html b/helpdesk/templates/helpdesk/registration/login.html
index 62cda1bc..2819914c 100644
--- a/helpdesk/templates/helpdesk/registration/login.html
+++ b/helpdesk/templates/helpdesk/registration/login.html
@@ -4,7 +4,7 @@
 {% block helpdesk_body %}
 
 {% if request.user.is_authenticated %}
-    <meta http-equiv="REFRESH" content="0;url={% url 'helpdesk_home' %}">
+    <meta http-equiv="REFRESH" content="0;url={% url 'helpdesk:home' %}">
 {% else %}
     <div class="col-xs-6">
 <div class="panel panel-default">
diff --git a/helpdesk/templates/helpdesk/rss_list.html b/helpdesk/templates/helpdesk/rss_list.html
index fecb9a8f..9d84ad51 100644
--- a/helpdesk/templates/helpdesk/rss_list.html
+++ b/helpdesk/templates/helpdesk/rss_list.html
@@ -7,13 +7,13 @@
 <p>{% trans "The following RSS feeds are available for you to monitor using your preferred RSS software. With the exception of the 'Latest Activity' feed, all feeds provide information only on Open and Reopened cases. This ensures your RSS reader isn't full of information about closed or historical tasks." %}</p>
 
 <dl>
-    <dt><a href='{% url 'helpdesk_rss_user' user.get_username %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "My Open Tickets" %}' border='0' />{% trans "My Open Tickets" %}</a></dt>
+    <dt><a href='{% url 'helpdesk:rss_user' user.get_username %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "My Open Tickets" %}' border='0' />{% trans "My Open Tickets" %}</a></dt>
     <dd>{% trans "A summary of your open tickets - useful for getting alerted to new tickets opened for you" %}</dd>
 
-    <dt><a href='{% url 'helpdesk_rss_activity' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Latest Activity" %}' border='0' />{% trans "Latest Activity" %}</a></dt>
+    <dt><a href='{% url 'helpdesk:rss_activity' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Latest Activity" %}' border='0' />{% trans "Latest Activity" %}</a></dt>
     <dd>{% trans "A summary of all helpdesk activity - including comments, emails, attachments, and more" %}</dd>
 
-    <dt><a href='{% url 'helpdesk_rss_unassigned' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Unassigned Tickets" %}' border='0' />{% trans "Unassigned Tickets" %}</a></dt>
+    <dt><a href='{% url 'helpdesk:rss_unassigned' %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Unassigned Tickets" %}' border='0' />{% trans "Unassigned Tickets" %}</a></dt>
     <dd>{% trans "All unassigned tickets - useful for being alerted to new tickets opened by the public via the web or via e-mail" %}</dd>
 </dl>
 
@@ -28,8 +28,8 @@
 {% for queue in queues %}
 <tr>
     <td>{{ queue.title }}</td>
-    <td align='center'><a href='{% url 'helpdesk_rss_queue' queue.slug %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Open Tickets" %}' border='0' /></a></td>
-    <td align='center'><a href='{% url 'helpdesk_rss_user_queue' user.get_username queue.slug %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "My Open Tickets" %}' border='0' /></a></td>
+    <td align='center'><a href='{% url 'helpdesk:rss_queue' queue.slug %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "Open Tickets" %}' border='0' /></a></td>
+    <td align='center'><a href='{% url 'helpdesk:rss_user_queue' user.get_username queue.slug %}'><img src='{% static "helpdesk/rss_icon.png" %}' width='14' height='14' alt='{% trans "RSS Icon" %}' title='{% trans "My Open Tickets" %}' border='0' /></a></td>
 {% endfor %}
 </tbody>
 </table>
diff --git a/helpdesk/templates/helpdesk/system_settings.html b/helpdesk/templates/helpdesk/system_settings.html
index 5f6bf1e2..a49ed11e 100644
--- a/helpdesk/templates/helpdesk/system_settings.html
+++ b/helpdesk/templates/helpdesk/system_settings.html
@@ -8,7 +8,7 @@
 <p>{% blocktrans %}The following items can be maintained by you or other superusers:{% endblocktrans %}</p>
 
 <ul>
-    <li><a href='{% url 'helpdesk_email_ignore' %}'>{% trans "E-Mail Ignore list" %}</a></li>
+    <li><a href='{% url 'helpdesk:email_ignore' %}'>{% trans "E-Mail Ignore list" %}</a></li>
     <li><a href='{% url 'admin:helpdesk_queue_changelist' %}'>{% trans "Maintain Queues" %}</a></li>
     <li><a href='{% url 'admin:helpdesk_presetreply_changelist' %}'>{% trans "Maintain Pre-Set Replies" %}</a></li>
     <li><a href='{% url 'admin:helpdesk_kbcategory_changelist' %}'>{% trans "Maintain Knowledgebase Categories" %}</a></li>
diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 5b3f35f4..8976ac00 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -21,7 +21,7 @@
         $('#id_preset').change(function() {
             preset = $('#id_preset').val();
             if (preset != '') {
-                $.get("{% url 'helpdesk_raw' "preset" %}?id=" + preset, function(data) {
+                $.get("{% url 'helpdesk:raw' "preset" %}?id=" + preset, function(data) {
                     $("#commentBox").val(data)
                 });
             }
@@ -77,11 +77,11 @@ function googleTranslateElementInit() {
         {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}
         {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
         {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
-        <a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{% static "helpdesk/buttons/edit.png" %}"></a>
+        <a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{% static "helpdesk/buttons/edit.png" %}"></a>
         {% endif %}
         {% endif %}
         {% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
-        <a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{% static "helpdesk/buttons/delete.png" %}"></a>
+        <a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{% static "helpdesk/buttons/delete.png" %}"></a>
         {% endif %}
     </div>
 {% else %}
@@ -90,11 +90,11 @@ function googleTranslateElementInit() {
         {{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
         {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
         {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
-        <a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{% static "helpdesk/buttons/edit.png" %}"></a>
+        <a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{% static "helpdesk/buttons/edit.png" %}"></a>
         {% endif %}
         {% endif %}
         {% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
-        <a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{% static "helpdesk/buttons/delete.png" %}"></a>
+        <a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{% static "helpdesk/buttons/delete.png" %}"></a>
         {% endif %}
     </div>
 {% endif %}
@@ -107,7 +107,7 @@ function googleTranslateElementInit() {
 {% for attachment in followup.attachment_set.all %}{% if forloop.first %}<div class='attachments'><ul>{% endif %}
 <li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
 {% if followup.user and request.user == followup.user %}
-<a href='{% url 'helpdesk_attachment_del' ticket.id attachment.id %}'>delete</a>
+<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'>delete</a>
 {% endif %}
 </li>
 {% if forloop.last %}</ul></div>{% endif %}
diff --git a/helpdesk/templates/helpdesk/ticket_cc_list.html b/helpdesk/templates/helpdesk/ticket_cc_list.html
index 70815f8d..ce44f836 100644
--- a/helpdesk/templates/helpdesk/ticket_cc_list.html
+++ b/helpdesk/templates/helpdesk/ticket_cc_list.html
@@ -20,12 +20,12 @@
     <td>{{ person.display }}</td>
     <td>{{ person.can_view }}</td>
     <td>{{ person.can_update }}</td>
-    <td><a href='{% url 'helpdesk_ticket_cc_del' ticket.id person.id %}'>{% trans "Delete" %}</a></td>
+    <td><a href='{% url 'helpdesk:ticket_cc_del' ticket.id person.id %}'>{% trans "Delete" %}</a></td>
 </tr>
 {% endfor %}
 </tbody>
 </table>
 
-<p><a href='{% url 'helpdesk_view' ticket.id %}'>{% blocktrans with ticket.title as ticket_title %}Return to <em>{{ ticket_title }}</em>{% endblocktrans %}</a></p>
+<p><a href='{% url 'helpdesk:view' ticket.id %}'>{% blocktrans with ticket.title as ticket_title %}Return to <em>{{ ticket_title }}</em>{% endblocktrans %}</a></p>
 
 {% endblock %}
diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html
index 2289f01f..2763f1b7 100644
--- a/helpdesk/templates/helpdesk/ticket_desc_table.html
+++ b/helpdesk/templates/helpdesk/ticket_desc_table.html
@@ -3,9 +3,9 @@
 <table class="table table-hover table-bordered table-striped">
 <thead>
     <tr class='row_tablehead'><td colspan='2'><h3>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3> <span class='ticket_toolbar'>
-        <a href='{% url 'helpdesk_edit' ticket.id %}' class="ticket-edit"><span class="glyphicon glyphicon-pencil"></span> Edit</a>
-    | <a href='{% url 'helpdesk_delete' ticket.id %}' class="ticket-delete"><span class="glyphicon glyphicon-remove"></span> Delete</a>
-    {% if ticket.on_hold %} | <a href='{% url 'helpdesk_unhold' ticket.id %}' class="ticket-hold">{% trans "Unhold" %}</a>{% else %} | <a href='{% url 'helpdesk_hold' ticket.id %}' class="ticket-hold">{% trans "Hold" %}</a>{% endif %}
+        <a href='{% url 'helpdesk:edit' ticket.id %}' class="ticket-edit"><span class="glyphicon glyphicon-pencil"></span> Edit</a>
+    | <a href='{% url 'helpdesk:delete' ticket.id %}' class="ticket-delete"><span class="glyphicon glyphicon-remove"></span> Delete</a>
+    {% if ticket.on_hold %} | <a href='{% url 'helpdesk:unhold' ticket.id %}' class="ticket-hold">{% trans "Unhold" %}</a>{% else %} | <a href='{% url 'helpdesk:hold' ticket.id %}' class="ticket-hold">{% trans "Hold" %}</a>{% endif %}
     </span></td></tr>
 <tr><th colspan='2'>{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}</th></tr>
 </thead>
@@ -41,7 +41,7 @@
 
 <tr>
     <th>{% trans "Submitter E-Mail" %}</th>
-    <td>{{ ticket.submitter_email }}{% if user.is_superuser %} <strong><a href='{% url 'helpdesk_email_ignore_add' %}?email={{ ticket.submitter_email }}'>{% trans "Ignore" %}</a></strong>{% endif %}</td>
+    <td>{{ ticket.submitter_email }}{% if user.is_superuser %} <strong><a href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}'>{% trans "Ignore" %}</a></strong>{% endif %}</td>
 </tr>
 
 <tr>
@@ -51,19 +51,19 @@
 
 <tr>
     <th>{% trans "Copies To" %}</th>
-    <td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk_ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong>{% trans "Manage" %}</strong></a>{% if SHOW_SUBSCRIBE %}, <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'>{% trans "Subscribe" %}</a></strong>{% endif %}</td>
+    <td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong>{% trans "Manage" %}</strong></a>{% if SHOW_SUBSCRIBE %}, <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'>{% trans "Subscribe" %}</a></strong>{% endif %}</td>
 </tr>
 
 <tr>
     <th>{% trans "Dependencies" %}</th>
     <td>{% for dep in ticket.ticketdependency.all %}
         {% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
-            <li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk_ticket_dependency_del' ticket.id dep.id %}'>{% trans "Remove Dependency" %}</a></li>
+            <li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'>{% trans "Remove Dependency" %}</a></li>
         {% if forloop.last %}</ul>{% endif %}
         {% empty %}
         <p>{% trans "This ticket has no dependencies." %}</p>
         {% endfor %}
-        <p><a data-toggle='tooltip' href='{% url 'helpdesk_ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}">{% trans "Add Dependency" %}</a></p>
+        <p><a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}">{% trans "Add Dependency" %}</a></p>
     </td>
 </tr>
 
diff --git a/helpdesk/templates/helpdesk/ticket_list.html b/helpdesk/templates/helpdesk/ticket_list.html
index 4fc906c2..ad19c8d1 100644
--- a/helpdesk/templates/helpdesk/ticket_list.html
+++ b/helpdesk/templates/helpdesk/ticket_list.html
@@ -143,7 +143,7 @@ $(document).ready(function() {
     <hr style='clear: both;' />
     <input class="btn btn-primary" type='submit' value='{% trans "Apply Filter" %}' />
     {% if from_saved_query and saved_query.user == user %}
-    <p>{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %} <a href='{% url 'helpdesk_delete_query' saved_query.id %}'>{% trans "Delete Saved Query" %}</a></p>
+    <p>{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %} <a href='{% url 'helpdesk:delete_query' saved_query.id %}'>{% trans "Delete Saved Query" %}</a></p>
     {% endif %}
     {% if from_saved_query %}
     <p>{% blocktrans with saved_query.id as query_id %}<a href='../reports/?saved_query={{ query_id }}'>Run a report</a> on this query to see stats and charts for the data listed below.{% endblocktrans %}</p>
@@ -164,7 +164,7 @@ $(document).ready(function() {
     </div>
     <div id="collapseTwo" class="panel-collapse collapse">
       <div class="panel-body">
-    <form method='post' action='{% url 'helpdesk_savequery' %}'>
+    <form method='post' action='{% url 'helpdesk:savequery' %}'>
     <input type='hidden' name='query_encoded' value='{{ urlsafe_query }}' />
     <dl>
         <dt><label for='id_title'>{% trans "Query Name" %}</label></dt>
@@ -198,7 +198,7 @@ $(document).ready(function() {
     </div>
     <div id="collapseThree" class="panel-collapse collapse">
       <div class="panel-body">
-    <form method='get' action='{% url 'helpdesk_list' %}'>
+    <form method='get' action='{% url 'helpdesk:list' %}'>
     <p><label for='id_query_selector'>{% trans "Query" %}</label> <select name='saved_query' id='id_query_selector'>
         {% for q in user_saved_queries %}
         <option value='{{ q.id }}'>{{ q.title }}{% if q.shared %} (Shared{% ifnotequal user q.user %} by {{ q.user.get_username }}{% endifnotequal %}){% endif %}</option>
@@ -218,7 +218,7 @@ $(document).ready(function() {
 <div class="row">
 
 {{ search_message|safe }}
-<form method='post' action='{% url 'helpdesk_mass_update' %}' id="ticket_mass_update">
+<form method='post' action='{% url 'helpdesk:mass_update' %}' id="ticket_mass_update">
 <table class="table table-hover table-bordered table-striped">
 <caption>{% trans "Tickets" %}</caption>
 <thead>
diff --git a/helpdesk/templatetags/ticket_to_link.py b/helpdesk/templatetags/ticket_to_link.py
index 2e72729a..91faafba 100644
--- a/helpdesk/templatetags/ticket_to_link.py
+++ b/helpdesk/templatetags/ticket_to_link.py
@@ -44,7 +44,7 @@ def num_to_link(text):
         start = match.start()
         end = match.end()
         number = match.groups()[0]
-        url = reverse('helpdesk_view', args=[number])
+        url = reverse('helpdesk:view', args=[number])
         try:
             ticket = Ticket.objects.get(id=number)
         except Ticket.DoesNotExist:
diff --git a/helpdesk/tests/test_navigation.py b/helpdesk/tests/test_navigation.py
index 44c37983..c2ed10bd 100644
--- a/helpdesk/tests/test_navigation.py
+++ b/helpdesk/tests/test_navigation.py
@@ -28,7 +28,7 @@ class TestKBDisabled(TestCase):
         self.client.login(username=get_staff_user().get_username(), password='password')
         self.assertRaises(NoReverseMatch, reverse, 'helpdesk_kb_index')
         try:
-            response = self.client.get(reverse('helpdesk_dashboard'))
+            response = self.client.get(reverse('helpdesk:dashboard'))
         except NoReverseMatch as e:
             if 'helpdesk_kb_index' in e.message:
                 self.fail("Please verify any unchecked references to helpdesk_kb_index (start with navigation.html)")
diff --git a/helpdesk/tests/test_per_queue_staff_permission.py b/helpdesk/tests/test_per_queue_staff_permission.py
index 8362307a..8c7d32e5 100644
--- a/helpdesk/tests/test_per_queue_staff_permission.py
+++ b/helpdesk/tests/test_per_queue_staff_permission.py
@@ -75,7 +75,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
         # Regular users
         for identifier in self.IDENTIFIERS:
             self.client.login(username='User_%d' % identifier, password=identifier)
-            response = self.client.get(reverse('helpdesk_dashboard'))
+            response = self.client.get(reverse('helpdesk:dashboard'))
             self.assertEqual(
                 len(response.context['unassigned_tickets']),
                 identifier,
@@ -99,7 +99,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
 
         # Superuser
         self.client.login(username='superuser', password='superuser')
-        response = self.client.get(reverse('helpdesk_dashboard'))
+        response = self.client.get(reverse('helpdesk:dashboard'))
         self.assertEqual(
             len(response.context['unassigned_tickets']),
             3,
@@ -132,7 +132,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
         # Regular users
         for identifier in self.IDENTIFIERS:
             self.client.login(username='User_%d' % identifier, password=identifier)
-            response = self.client.get(reverse('helpdesk_list'))
+            response = self.client.get(reverse('helpdesk:list'))
             self.assertEqual(
                 len(response.context['tickets']),
                 identifier * 2,
@@ -151,7 +151,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
 
         # Superuser
         self.client.login(username='superuser', password='superuser')
-        response = self.client.get(reverse('helpdesk_list'))
+        response = self.client.get(reverse('helpdesk:list'))
         self.assertEqual(
             len(response.context['tickets']),
             6,
@@ -168,7 +168,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
         for identifier in self.IDENTIFIERS:
             self.client.login(username='User_%d' % identifier, password=identifier)
             response = self.client.get(
-                reverse('helpdesk_run_report', kwargs={'report': 'userqueue'})
+                reverse('helpdesk:run_report', kwargs={'report': 'userqueue'})
             )
             # Only two columns of data should be present: ticket counts for
             # unassigned and this user only
@@ -199,7 +199,7 @@ class PerQueueStaffMembershipTestCase(TestCase):
         # Superuser
         self.client.login(username='superuser', password='superuser')
         response = self.client.get(
-            reverse('helpdesk_run_report', kwargs={'report': 'userqueue'})
+            reverse('helpdesk:run_report', kwargs={'report': 'userqueue'})
         )
         # Superuser should see ticket counts for all two queues, which includes
         # three columns: unassigned and both user 1 and user 2
diff --git a/helpdesk/tests/test_public_actions.py b/helpdesk/tests/test_public_actions.py
index 95ccfb70..85deefdc 100644
--- a/helpdesk/tests/test_public_actions.py
+++ b/helpdesk/tests/test_public_actions.py
@@ -21,7 +21,7 @@ class PublicActionsTestCase(TestCase):
         self.client = Client()
 
     def test_public_view_ticket(self):
-        response = self.client.get('%s?ticket=%s&email=%s' % (reverse('helpdesk_public_view'), self.ticket.ticket_for_url, 'test.submitter@example.com'))
+        response = self.client.get('%s?ticket=%s&email=%s' % (reverse('helpdesk:public_view'), self.ticket.ticket_for_url, 'test.submitter@example.com'))
         self.assertEqual(response.status_code, 200)
         self.assertTemplateNotUsed(response, 'helpdesk/public_view_form.html')
 
@@ -38,7 +38,7 @@ class PublicActionsTestCase(TestCase):
 
         current_followups = ticket.followup_set.all().count()
         
-        response = self.client.get('%s?ticket=%s&email=%s&close' % (reverse('helpdesk_public_view'), ticket.ticket_for_url, 'test.submitter@example.com'))
+        response = self.client.get('%s?ticket=%s&email=%s&close' % (reverse('helpdesk:public_view'), ticket.ticket_for_url, 'test.submitter@example.com'))
         
         ticket = Ticket.objects.get(id=self.ticket.id)
 
diff --git a/helpdesk/tests/test_ticket_submission.py b/helpdesk/tests/test_ticket_submission.py
index e5f9933b..7334a129 100644
--- a/helpdesk/tests/test_ticket_submission.py
+++ b/helpdesk/tests/test_ticket_submission.py
@@ -35,7 +35,7 @@ class TicketBasicsTestCase(TestCase):
     def test_create_ticket_public(self):
         email_count = len(mail.outbox)
 
-        response = self.client.get(reverse('helpdesk_home'))
+        response = self.client.get(reverse('helpdesk:home'))
         self.assertEqual(response.status_code, 200)
 
         post_data = {
@@ -46,7 +46,7 @@ class TicketBasicsTestCase(TestCase):
                 'priority': 3,
                 }
 
-        response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
+        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
         last_redirect = response.redirect_chain[-1]
         last_redirect_url = last_redirect[0]
         last_redirect_status = last_redirect[1]
@@ -55,7 +55,7 @@ class TicketBasicsTestCase(TestCase):
         # Django 1.9 compatible way of testing this
         # https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
         urlparts = urlparse(last_redirect_url)
-        self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
+        self.assertEqual(urlparts.path, reverse('helpdesk:public_view'))
 
         # Ensure submitter, new-queue + update-queue were all emailed.
         self.assertEqual(email_count+3, len(mail.outbox))
@@ -70,7 +70,7 @@ class TicketBasicsTestCase(TestCase):
                 'priority': 3,
                 }
 
-        response = self.client.post(reverse('helpdesk_home'), post_data)
+        response = self.client.post(reverse('helpdesk:home'), post_data)
         self.assertEqual(response.status_code, 200)
         self.assertEqual(email_count, len(mail.outbox))
         self.assertContains(response, 'Select a valid choice.')
@@ -88,7 +88,7 @@ class TicketBasicsTestCase(TestCase):
                 'custom_textfield': 'This is my custom text.',
                 }
 
-        response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
+        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
 
         custom_field_1.delete()
         last_redirect = response.redirect_chain[-1]
@@ -99,7 +99,7 @@ class TicketBasicsTestCase(TestCase):
         # Django 1.9 compatible way of testing this
         # https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
         urlparts = urlparse(last_redirect_url)
-        self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
+        self.assertEqual(urlparts.path, reverse('helpdesk:public_view'))
 
         # Ensure only two e-mails were sent - submitter & updated.
         self.assertEqual(email_count+2, len(mail.outbox))
diff --git a/helpdesk/urls.py b/helpdesk/urls.py
index ab9a5437..7fd7e009 100644
--- a/helpdesk/urls.py
+++ b/helpdesk/urls.py
@@ -32,161 +32,163 @@ class DirectTemplateView(TemplateView):
                     context[key] = value
         return context
 
+app_name = 'helpdesk'
+
 urlpatterns = [
     url(r'^dashboard/$',
         staff.dashboard,
-        name='helpdesk_dashboard'),
+        name='dashboard'),
 
     url(r'^tickets/$',
         staff.ticket_list,
-        name='helpdesk_list'),
+        name='list'),
 
     url(r'^tickets/update/$',
         staff.mass_update,
-        name='helpdesk_mass_update'),
+        name='mass_update'),
 
     url(r'^tickets/submit/$',
         staff.create_ticket,
-        name='helpdesk_submit'),
+        name='submit'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/$',
         staff.view_ticket,
-        name='helpdesk_view'),
+        name='view'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/followup_edit/(?P<followup_id>[0-9]+)/$',
         staff.followup_edit,
-        name='helpdesk_followup_edit'),
+        name='followup_edit'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/followup_delete/(?P<followup_id>[0-9]+)/$',
         staff.followup_delete,
-        name='helpdesk_followup_delete'),
+        name='followup_delete'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/edit/$',
         staff.edit_ticket,
-        name='helpdesk_edit'),
+        name='edit'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/update/$',
         staff.update_ticket,
-        name='helpdesk_update'),
+        name='update'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/delete/$',
         staff.delete_ticket,
-        name='helpdesk_delete'),
+        name='delete'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/hold/$',
         staff.hold_ticket,
-        name='helpdesk_hold'),
+        name='hold'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/unhold/$',
         staff.unhold_ticket,
-        name='helpdesk_unhold'),
+        name='unhold'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/cc/$',
         staff.ticket_cc,
-        name='helpdesk_ticket_cc'),
+        name='ticket_cc'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/cc/add/$',
         staff.ticket_cc_add,
-        name='helpdesk_ticket_cc_add'),
+        name='ticket_cc_add'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/cc/delete/(?P<cc_id>[0-9]+)/$',
         staff.ticket_cc_del,
-        name='helpdesk_ticket_cc_del'),
+        name='ticket_cc_del'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
         staff.ticket_dependency_add,
-        name='helpdesk_ticket_dependency_add'),
+        name='ticket_dependency_add'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
         staff.ticket_dependency_del,
-        name='helpdesk_ticket_dependency_del'),
+        name='ticket_dependency_del'),
 
     url(r'^tickets/(?P<ticket_id>[0-9]+)/attachment_delete/(?P<attachment_id>[0-9]+)/$',
         staff.attachment_del,
-        name='helpdesk_attachment_del'),
+        name='attachment_del'),
 
     url(r'^raw/(?P<type>\w+)/$',
         staff.raw_details,
-        name='helpdesk_raw'),
+        name='raw'),
 
     url(r'^rss/$',
         staff.rss_list,
-        name='helpdesk_rss_index'),
+        name='rss_index'),
 
     url(r'^reports/$',
         staff.report_index,
-        name='helpdesk_report_index'),
+        name='report_index'),
 
     url(r'^reports/(?P<report>\w+)/$',
         staff.run_report,
-        name='helpdesk_run_report'),
+        name='run_report'),
 
     url(r'^save_query/$',
         staff.save_query,
-        name='helpdesk_savequery'),
+        name='savequery'),
 
     url(r'^delete_query/(?P<id>[0-9]+)/$',
         staff.delete_saved_query,
-        name='helpdesk_delete_query'),
+        name='delete_query'),
 
     url(r'^settings/$',
         staff.user_settings,
-        name='helpdesk_user_settings'),
+        name='user_settings'),
 
     url(r'^ignore/$',
         staff.email_ignore,
-        name='helpdesk_email_ignore'),
+        name='email_ignore'),
 
     url(r'^ignore/add/$',
         staff.email_ignore_add,
-        name='helpdesk_email_ignore_add'),
+        name='email_ignore_add'),
 
     url(r'^ignore/delete/(?P<id>[0-9]+)/$',
         staff.email_ignore_del,
-        name='helpdesk_email_ignore_del'),
+        name='email_ignore_del'),
 ]
 
 urlpatterns += [
     url(r'^$',
         public.homepage,
-        name='helpdesk_home'),
+        name='home'),
 
     url(r'^view/$',
         public.view_ticket,
-        name='helpdesk_public_view'),
+        name='public_view'),
 
     url(r'^change_language/$',
         public.change_language,
-        name='helpdesk_public_change_language'),
+        name='public_change_language'),
 ]
 
 urlpatterns += [
     url(r'^rss/user/(?P<user_name>[^/]+)/$',
         login_required(feeds.OpenTicketsByUser()),
-        name='helpdesk_rss_user'),
+        name='rss_user'),
 
     url(r'^rss/user/(?P<user_name>[^/]+)/(?P<queue_slug>[A-Za-z0-9_-]+)/$',
         login_required(feeds.OpenTicketsByUser()),
-        name='helpdesk_rss_user_queue'),
+        name='rss_user_queue'),
 
     url(r'^rss/queue/(?P<queue_slug>[A-Za-z0-9_-]+)/$',
         login_required(feeds.OpenTicketsByQueue()),
-        name='helpdesk_rss_queue'),
+        name='rss_queue'),
 
     url(r'^rss/unassigned/$',
         login_required(feeds.UnassignedTickets()),
-        name='helpdesk_rss_unassigned'),
+        name='rss_unassigned'),
 
     url(r'^rss/recent_activity/$',
         login_required(feeds.RecentFollowUps()),
-        name='helpdesk_rss_activity'),
+        name='rss_activity'),
 ]
 
 
 urlpatterns += [
     url(r'^api/(?P<method>[a-z_-]+)/$',
         api.api,
-        name='helpdesk_api'),
+        name='api'),
 
     url(r'^login/$',
         auth_views.login,
@@ -203,31 +205,31 @@ if helpdesk_settings.HELPDESK_KB_ENABLED:
     urlpatterns += [
         url(r'^kb/$',
             kb.index,
-            name='helpdesk_kb_index'),
+            name='kb_index'),
 
         url(r'^kb/(?P<item>[0-9]+)/$',
             kb.item,
-            name='helpdesk_kb_item'),
+            name='kb_item'),
 
         url(r'^kb/(?P<item>[0-9]+)/vote/$',
             kb.vote,
-            name='helpdesk_kb_vote'),
+            name='kb_vote'),
 
         url(r'^kb/(?P<slug>[A-Za-z0-9_-]+)/$',
             kb.category,
-            name='helpdesk_kb_category'),
+            name='kb_category'),
     ]
 
 urlpatterns += [
     url(r'^api/$',
         TemplateView.as_view(template_name='helpdesk/help_api.html'),
-        name='helpdesk_api_help'),
+        name='api_help'),
 
     url(r'^help/context/$',
         TemplateView.as_view(template_name='helpdesk/help_context.html'),
-        name='helpdesk_help_context'),
+        name='help_context'),
 
     url(r'^system_settings/$',
         DirectTemplateView.as_view(template_name='helpdesk/system_settings.html'),
-        name='helpdesk_system_settings'),
+        name='system_settings'),
 ]
diff --git a/helpdesk/views/feeds.py b/helpdesk/views/feeds.py
index 4efd75b4..cd3bc06c 100644
--- a/helpdesk/views/feeds.py
+++ b/helpdesk/views/feeds.py
@@ -59,13 +59,13 @@ class OpenTicketsByUser(Feed):
     def link(self, obj):
         if obj['queue']:
             return u'%s?assigned_to=%s&queue=%s' % (
-                reverse('helpdesk_list'),
+                reverse('helpdesk:list'),
                 obj['user'].id,
                 obj['queue'].id,
                 )
         else:
             return u'%s?assigned_to=%s' % (
-                reverse('helpdesk_list'),
+                reverse('helpdesk:list'),
                 obj['user'].id,
                 )
 
@@ -101,7 +101,7 @@ class UnassignedTickets(Feed):
 
     title = _('Helpdesk: Unassigned Tickets')
     description = _('Unassigned Open and Reopened tickets')
-    link = ''#%s?assigned_to=' % reverse('helpdesk_list')
+    link = ''#%s?assigned_to=' % reverse('helpdesk:list')
 
     def items(self, obj):
         return Ticket.objects.filter(
@@ -127,7 +127,7 @@ class RecentFollowUps(Feed):
 
     title = _('Helpdesk: Recent Followups')
     description = _('Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
-    link = '/tickets/' # reverse('helpdesk_list')
+    link = '/tickets/' # reverse('helpdesk:list')
 
     def items(self):
         return FollowUp.objects.order_by('-date')[:20]
@@ -152,7 +152,7 @@ class OpenTicketsByQueue(Feed):
 
     def link(self, obj):
         return '%s?queue=%s' % (
-            reverse('helpdesk_list'),
+            reverse('helpdesk:list'),
             obj.id,
             )
 
diff --git a/helpdesk/views/public.py b/helpdesk/views/public.py
index b020cfb2..c1b6daac 100644
--- a/helpdesk/views/public.py
+++ b/helpdesk/views/public.py
@@ -21,16 +21,16 @@ from helpdesk.models import Ticket, Queue, UserSettings, KBCategory
 
 def homepage(request):
     if not request.user.is_authenticated() and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
-        return HttpResponseRedirect(reverse('login'))
+        return HttpResponseRedirect(reverse('helpdesk:login'))
 
     if (request.user.is_staff or (request.user.is_authenticated() and helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
         try:
             if getattr(request.user.usersettings.settings, 'login_view_ticketlist', False):
-                return HttpResponseRedirect(reverse('helpdesk_list'))
+                return HttpResponseRedirect(reverse('helpdesk:list'))
             else:
-                return HttpResponseRedirect(reverse('helpdesk_dashboard'))
+                return HttpResponseRedirect(reverse('helpdesk:dashboard'))
         except UserSettings.DoesNotExist:
-            return HttpResponseRedirect(reverse('helpdesk_dashboard'))
+            return HttpResponseRedirect(reverse('helpdesk:dashboard'))
 
     if request.method == 'POST':
         form = PublicTicketForm(request.POST, request.FILES)
@@ -42,7 +42,7 @@ def homepage(request):
             else:
                 ticket = form.save()
                 return HttpResponseRedirect('%s?ticket=%s&email=%s'% (
-                    reverse('helpdesk_public_view'),
+                    reverse('helpdesk:public_view'),
                     ticket.ticket_for_url,
                     ticket.submitter_email)
                     )
@@ -91,7 +91,7 @@ def view_ticket(request):
         if ticket:
 
             if request.user.is_staff:
-                redirect_url = reverse('helpdesk_view', args=[ticket_id])
+                redirect_url = reverse('helpdesk:view', args=[ticket_id])
                 if 'close' in request.GET:
                     redirect_url += '?close'
                 return HttpResponseRedirect(redirect_url)
@@ -115,7 +115,7 @@ def view_ticket(request):
             # redirect user back to this ticket if possible.
             redirect_url = ''
             if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
-                redirect_url = reverse('helpdesk_view', args=[ticket_id])
+                redirect_url = reverse('helpdesk:view', args=[ticket_id])
 
             return render_to_response('helpdesk/public_view_ticket.html',
                 RequestContext(request, {
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 2a00f090..a77ff5ae 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -174,7 +174,7 @@ def delete_ticket(request, ticket_id):
             }))
     else:
         ticket.delete()
-        return HttpResponseRedirect(reverse('helpdesk_home'))
+        return HttpResponseRedirect(reverse('helpdesk:home'))
 delete_ticket = staff_member_required(delete_ticket)
 
 def followup_edit(request, ticket_id, followup_id):
@@ -223,7 +223,7 @@ def followup_edit(request, ticket_id, followup_id):
                 attachment.save()
             # delete old followup
             followup.delete()
-        return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+        return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
 followup_edit = staff_member_required(followup_edit)
 
 def followup_delete(request, ticket_id, followup_id):
@@ -231,11 +231,11 @@ def followup_delete(request, ticket_id, followup_id):
 
     ticket = get_object_or_404(Ticket, id=ticket_id)
     if not request.user.is_superuser:
-        return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+        return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
 
     followup = get_object_or_404(FollowUp, id=followup_id)
     followup.delete()
-    return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+    return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
 followup_delete = staff_member_required(followup_delete)
 
 
@@ -262,7 +262,7 @@ def view_ticket(request, ticket_id):
         ticketcc_string, SHOW_SUBSCRIBE = return_ticketccstring_and_show_subscribe(request.user, ticket)
         if SHOW_SUBSCRIBE:
             subscribe_staff_member_to_ticket(ticket, request.user)
-            return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+            return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
 
     if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
         if not ticket.assigned_to:
@@ -351,7 +351,7 @@ def subscribe_staff_member_to_ticket(ticket, user):
 
 def update_ticket(request, ticket_id, public=False):
     if not (public or (request.user.is_authenticated() and request.user.is_active and (request.user.is_staff or helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE))):
-        return HttpResponseRedirect('%s?next=%s' % (reverse('login'), request.path))
+        return HttpResponseRedirect('%s?next=%s' % (reverse('helpdesk:login'), request.path))
 
     ticket = get_object_or_404(Ticket, id=ticket_id)
 
@@ -618,7 +618,7 @@ def mass_update(request):
     tickets = request.POST.getlist('ticket_id')
     action = request.POST.get('action', None)
     if not (tickets and action):
-        return HttpResponseRedirect(reverse('helpdesk_list'))
+        return HttpResponseRedirect(reverse('helpdesk:list'))
 
     if action.startswith('assign_'):
         parts = action.split('_')
@@ -704,7 +704,7 @@ def mass_update(request):
         elif action == 'delete':
             t.delete()
 
-    return HttpResponseRedirect(reverse('helpdesk_list'))
+    return HttpResponseRedirect(reverse('helpdesk:list'))
 mass_update = staff_member_required(mass_update)
 
 def ticket_list(request):
@@ -766,9 +766,9 @@ def ticket_list(request):
         try:
             saved_query = SavedSearch.objects.get(pk=request.GET.get('saved_query'))
         except SavedSearch.DoesNotExist:
-            return HttpResponseRedirect(reverse('helpdesk_list'))
+            return HttpResponseRedirect(reverse('helpdesk:list'))
         if not (saved_query.shared or saved_query.user == request.user):
-            return HttpResponseRedirect(reverse('helpdesk_list'))
+            return HttpResponseRedirect(reverse('helpdesk:list'))
 
         try:
             import pickle
@@ -941,7 +941,7 @@ def create_ticket(request):
             if _has_access_to_queue(request.user, ticket.queue):
                 return HttpResponseRedirect(ticket.get_absolute_url())
             else:
-                return HttpResponseRedirect(reverse('helpdesk_dashboard'))
+                return HttpResponseRedirect(reverse('helpdesk:dashboard'))
     else:
         initial_data = {}
         if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.email:
@@ -1048,9 +1048,9 @@ def run_report(request, report):
         try:
             saved_query = SavedSearch.objects.get(pk=request.GET.get('saved_query'))
         except SavedSearch.DoesNotExist:
-            return HttpResponseRedirect(reverse('helpdesk_report_index'))
+            return HttpResponseRedirect(reverse('helpdesk:report_index'))
         if not (saved_query.shared or saved_query.user == request.user):
-            return HttpResponseRedirect(reverse('helpdesk_report_index'))
+            return HttpResponseRedirect(reverse('helpdesk:report_index'))
 
         try:
             import pickle
@@ -1215,12 +1215,12 @@ def save_query(request):
     query_encoded = request.POST.get('query_encoded', None)
 
     if not title or not query_encoded:
-        return HttpResponseRedirect(reverse('helpdesk_list'))
+        return HttpResponseRedirect(reverse('helpdesk:list'))
 
     query = SavedSearch(title=title, shared=shared, query=query_encoded, user=request.user)
     query.save()
 
-    return HttpResponseRedirect('%s?saved_query=%s' % (reverse('helpdesk_list'), query.id))
+    return HttpResponseRedirect('%s?saved_query=%s' % (reverse('helpdesk:list'), query.id))
 save_query = staff_member_required(save_query)
 
 
@@ -1229,7 +1229,7 @@ def delete_saved_query(request, id):
 
     if request.method == 'POST':
         query.delete()
-        return HttpResponseRedirect(reverse('helpdesk_list'))
+        return HttpResponseRedirect(reverse('helpdesk:list'))
     else:
         return render_to_response('helpdesk/confirm_delete_saved_query.html',
             RequestContext(request, {
@@ -1268,7 +1268,7 @@ def email_ignore_add(request):
         form = EmailIgnoreForm(request.POST)
         if form.is_valid():
             ignore = form.save()
-            return HttpResponseRedirect(reverse('helpdesk_email_ignore'))
+            return HttpResponseRedirect(reverse('helpdesk:email_ignore'))
     else:
         form = EmailIgnoreForm(request.GET)
 
@@ -1283,7 +1283,7 @@ def email_ignore_del(request, id):
     ignore = get_object_or_404(IgnoreEmail, id=id)
     if request.method == 'POST':
         ignore.delete()
-        return HttpResponseRedirect(reverse('helpdesk_email_ignore'))
+        return HttpResponseRedirect(reverse('helpdesk:email_ignore'))
     else:
         return render_to_response('helpdesk/email_ignore_del.html',
             RequestContext(request, {
@@ -1315,7 +1315,7 @@ def ticket_cc_add(request, ticket_id):
             ticketcc = form.save(commit=False)
             ticketcc.ticket = ticket
             ticketcc.save()
-            return HttpResponseRedirect(reverse('helpdesk_ticket_cc', kwargs={'ticket_id': ticket.id}))
+            return HttpResponseRedirect(reverse('helpdesk:ticket_cc', kwargs={'ticket_id': ticket.id}))
     else:
         form = TicketCCForm()
     return render_to_response('helpdesk/ticket_cc_add.html',
@@ -1330,7 +1330,7 @@ def ticket_cc_del(request, ticket_id, cc_id):
 
     if request.method == 'POST':
         cc.delete()
-        return HttpResponseRedirect(reverse('helpdesk_ticket_cc', kwargs={'ticket_id': cc.ticket.id}))
+        return HttpResponseRedirect(reverse('helpdesk:ticket_cc', kwargs={'ticket_id': cc.ticket.id}))
     return render_to_response('helpdesk/ticket_cc_del.html',
         RequestContext(request, {
             'cc': cc,
@@ -1348,7 +1348,7 @@ def ticket_dependency_add(request, ticket_id):
             ticketdependency.ticket = ticket
             if ticketdependency.ticket != ticketdependency.depends_on:
                 ticketdependency.save()
-            return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+            return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
     else:
         form = TicketDependencyForm()
     return render_to_response('helpdesk/ticket_dependency_add.html',
@@ -1362,7 +1362,7 @@ def ticket_dependency_del(request, ticket_id, dependency_id):
     dependency = get_object_or_404(TicketDependency, ticket__id=ticket_id, id=dependency_id)
     if request.method == 'POST':
         dependency.delete()
-        return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket_id]))
+        return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket_id]))
     return render_to_response('helpdesk/ticket_dependency_del.html',
         RequestContext(request, {
             'dependency': dependency,
@@ -1375,7 +1375,7 @@ def attachment_del(request, ticket_id, attachment_id):
         raise PermissionDenied()
     attachment = get_object_or_404(Attachment, id=attachment_id)
     attachment.delete()
-    return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket_id]))
+    return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket_id]))
 attachment_del = staff_member_required(attachment_del)
 
 def calc_average_nbr_days_until_ticket_resolved(Tickets):

From f5ecb67b2217e325bea7b94339ed4ab9100010b8 Mon Sep 17 00:00:00 2001
From: Alex Barcelo <alex.barcelo@bsc.es>
Date: Tue, 22 Dec 2015 10:29:48 +0100
Subject: [PATCH 2/5] fixing documentation for Django 1.8 and its namespace
 behaviour

---
 docs/install.rst | 5 ++++-
 1 file changed, 4 insertions(+), 1 deletion(-)

diff --git a/docs/install.rst b/docs/install.rst
index f7c46bf9..87e79d80 100644
--- a/docs/install.rst
+++ b/docs/install.rst
@@ -49,10 +49,13 @@ Adding To Your Django Project
 
    Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
 
-     url(r'', include('helpdesk.urls')),
+     url(r'', include('helpdesk.urls', namespace='helpdesk')),
 
    This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
 
+   Note that the `helpdesk` namespace is no longer required for Django 1.9 and you can use a different namespace.
+   However, it is recommended to use the default namespace name for clarity.
+
 3. Create the required database tables.
 
    Migrate using Django migrations::

From a741395ce5654f9761dc9da27f455a4de8263474 Mon Sep 17 00:00:00 2001
From: Alex Barcelo <alex.barcelo@bsc.es>
Date: Tue, 22 Dec 2015 11:20:52 +0100
Subject: [PATCH 3/5] chaging tests to aknowledge helpdesk namespace

---
 helpdesk/models.py                | 6 +++---
 helpdesk/tests/test_navigation.py | 4 ++--
 helpdesk/tests/urls.py            | 5 +++++
 quicktest.py                      | 2 +-
 4 files changed, 11 insertions(+), 6 deletions(-)
 create mode 100644 helpdesk/tests/urls.py

diff --git a/helpdesk/models.py b/helpdesk/models.py
index d86ec7dd..86682f85 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -539,7 +539,7 @@ class Ticket(models.Model):
         return '%s %s' % (self.id, self.title)
 
     def get_absolute_url(self):
-        return ('helpdesk_view', (self.id,))
+        return ('helpdesk:view', (self.id,))
     get_absolute_url = models.permalink(get_absolute_url)
 
     def save(self, *args, **kwargs):
@@ -928,7 +928,7 @@ class KBCategory(models.Model):
         verbose_name_plural = _('Knowledge base categories')
 
     def get_absolute_url(self):
-        return ('helpdesk_kb_category', (), {'slug': self.slug})
+        return ('kb_category', (), {'slug': self.slug})
     get_absolute_url = models.permalink(get_absolute_url)
 
 
@@ -996,7 +996,7 @@ class KBItem(models.Model):
         verbose_name_plural = _('Knowledge base items')
 
     def get_absolute_url(self):
-        return ('helpdesk_kb_item', (self.id,))
+        return ('helpdesk:kb_item', (self.id,))
     get_absolute_url = models.permalink(get_absolute_url)
 
 
diff --git a/helpdesk/tests/test_navigation.py b/helpdesk/tests/test_navigation.py
index c2ed10bd..4ea6567f 100644
--- a/helpdesk/tests/test_navigation.py
+++ b/helpdesk/tests/test_navigation.py
@@ -26,11 +26,11 @@ class TestKBDisabled(TestCase):
         from django.core.urlresolvers import NoReverseMatch
 
         self.client.login(username=get_staff_user().get_username(), password='password')
-        self.assertRaises(NoReverseMatch, reverse, 'helpdesk_kb_index')
+        self.assertRaises(NoReverseMatch, reverse, 'helpdesk:kb_index')
         try:
             response = self.client.get(reverse('helpdesk:dashboard'))
         except NoReverseMatch as e:
-            if 'helpdesk_kb_index' in e.message:
+            if 'helpdesk:kb_index' in e.message:
                 self.fail("Please verify any unchecked references to helpdesk_kb_index (start with navigation.html)")
             else:
                 raise
diff --git a/helpdesk/tests/urls.py b/helpdesk/tests/urls.py
new file mode 100644
index 00000000..12553ec3
--- /dev/null
+++ b/helpdesk/tests/urls.py
@@ -0,0 +1,5 @@
+from django.conf.urls import include, url
+
+urlpatterns = [
+    url(r'^helpdesk/', include('helpdesk.urls', namespace='helpdesk')),
+]
diff --git a/quicktest.py b/quicktest.py
index 381c567b..723605a7 100644
--- a/quicktest.py
+++ b/quicktest.py
@@ -90,7 +90,7 @@ class QuickDjangoTest(object):
             },
             INSTALLED_APPS = self.INSTALLED_APPS + self.apps,
             MIDDLEWARE_CLASSES = self.MIDDLEWARE_CLASSES,
-            ROOT_URLCONF = self.apps[0] + '.urls',
+            ROOT_URLCONF = 'tests.urls',
             STATIC_URL = '/static/'
         )
 

From 4ca5e13ff173d7a9dfb2838347d7e3c4cd430955 Mon Sep 17 00:00:00 2001
From: Alex Barcelo <alex.barcelo@bsc.es>
Date: Tue, 22 Dec 2015 11:27:07 +0100
Subject: [PATCH 4/5] missed the real tests module location, sorry about that

---
 quicktest.py | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/quicktest.py b/quicktest.py
index 723605a7..c3170bc5 100644
--- a/quicktest.py
+++ b/quicktest.py
@@ -90,7 +90,7 @@ class QuickDjangoTest(object):
             },
             INSTALLED_APPS = self.INSTALLED_APPS + self.apps,
             MIDDLEWARE_CLASSES = self.MIDDLEWARE_CLASSES,
-            ROOT_URLCONF = 'tests.urls',
+            ROOT_URLCONF = 'helpdesk.tests.urls',
             STATIC_URL = '/static/'
         )
 

From 91afbb9755415eb473f584c2f5df8a07a49296fc Mon Sep 17 00:00:00 2001
From: Alex Barcelo <alex.barcelo@gmail.com>
Date: Wed, 19 Oct 2016 15:30:37 +0200
Subject: [PATCH 5/5] fixing some additional reverse stuff

---
 helpdesk/tests/test_savequery.py     | 2 +-
 helpdesk/tests/test_ticket_lookup.py | 4 ++--
 helpdesk/views/staff.py              | 4 ++--
 3 files changed, 5 insertions(+), 5 deletions(-)

diff --git a/helpdesk/tests/test_savequery.py b/helpdesk/tests/test_savequery.py
index df95b9e7..1c0244f0 100644
--- a/helpdesk/tests/test_savequery.py
+++ b/helpdesk/tests/test_savequery.py
@@ -12,7 +12,7 @@ class TestSavingSharedQuery(TestCase):
 
     def test_cansavequery(self):
         """Can a query be saved"""
-        url = reverse('helpdesk_savequery')
+        url = reverse('helpdesk:savequery')
         self.client.login(username=get_staff_user().get_username(),
                           password='password')
         response = self.client.post(url,
diff --git a/helpdesk/tests/test_ticket_lookup.py b/helpdesk/tests/test_ticket_lookup.py
index 39999421..4fa30e38 100644
--- a/helpdesk/tests/test_ticket_lookup.py
+++ b/helpdesk/tests/test_ticket_lookup.py
@@ -27,7 +27,7 @@ class TestKBDisabled(TestCase):
         # however instead of using that link, we will exercise 'reverse'
         # to lookup/build the URL from the ticket info we have
         #  http://example.com/helpdesk/view/?ticket=q1-1&email=None
-        response = self.client.get(reverse('helpdesk_public_view'),
+        response = self.client.get(reverse('helpdesk:public_view'),
                                    {'ticket': self.ticket.ticket_for_url,
                                     'email':self.ticket.submitter_email})
         self.assertEqual(response.status_code, 200)
@@ -38,7 +38,7 @@ class TestKBDisabled(TestCase):
         q2 = Queue(title='Q2', slug='q2')
         q2.save()
         # grab the URL / params which would have been emailed out to submitter.
-        url = reverse('helpdesk_public_view')
+        url = reverse('helpdesk:public_view')
         params = {'ticket': self.ticket.ticket_for_url,
                   'email':self.ticket.submitter_email}
         # Pickup the ticket created in setup() and change its queue
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 6477b208..c96be858 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -779,7 +779,7 @@ def ticket_list(request):
             query_params = json.loads(b64decode(str(saved_query.query)))
         except ValueError:
             # Query deserialization failed. (E.g. was a pickled query)
-            return HttpResponseRedirect(reverse('helpdesk_list'))
+            return HttpResponseRedirect(reverse('helpdesk:list'))
 
     elif not (  'queue' in request.GET
             or  'assigned_to' in request.GET
@@ -1050,7 +1050,7 @@ def run_report(request, report):
         try:
             query_params = json.loads(b64decode(str(saved_query.query)))
         except:
-            return HttpResponseRedirect(reverse('helpdesk_report_index'))
+            return HttpResponseRedirect(reverse('helpdesk:report_index'))
 
         report_queryset = apply_query(report_queryset, query_params)