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Merge pull request #228 from brente/master

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use django.utils.dates.MONTHS_3 for short month names
This commit is contained in:
Ross Poulton 2014-07-22 10:07:24 +10:00
commit 7961975855
1 changed files with 25 additions and 38 deletions
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63
helpdesk/views/staff.py
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@ -26,6 +26,7 @@ from django.db.models import Q
from django.http import HttpResponseRedirect, Http404, HttpResponse, HttpResponseForbidden
from django.shortcuts import render_to_response, get_object_or_404
from django.template import loader, Context, RequestContext
from django.utils.dates import MONTHS_3
from django.utils.translation import ugettext as _
from django.utils.html import escape
from django import forms
@ -39,7 +40,7 @@ from helpdesk.forms import TicketForm, UserSettingsForm, EmailIgnoreForm, EditTi
from helpdesk.lib import send_templated_mail, query_to_dict, apply_query, safe_template_context
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply, Attachment, SavedSearch, IgnoreEmail, TicketCC, TicketDependency
from helpdesk import settings as helpdesk_settings
if helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE:
# treat 'normal' users like 'staff'
staff_member_required = user_passes_test(lambda u: u.is_authenticated() and u.is_active)
@ -69,7 +70,7 @@ def dashboard(request):
# closed & resolved tickets, assigned to current user
tickets_closed_resolved = Ticket.objects.filter(
assigned_to=request.user,
assigned_to=request.user,
status__in = [Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS])
unassigned_tickets = Ticket.objects.filter(
@ -107,7 +108,7 @@ def dashboard(request):
GROUP BY queue, name
ORDER BY q.id;
""")
dash_tickets = query_to_dict(cursor.fetchall(), cursor.description)
return render_to_response('helpdesk/dashboard.html',
@ -200,7 +201,7 @@ def view_ticket(request, ticket_id):
if request.GET.has_key('take'):
# Allow the user to assign the ticket to themselves whilst viewing it.
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
@ -261,7 +262,7 @@ view_ticket = staff_member_required(view_ticket)
def return_ticketccstring_and_show_subscribe(user, ticket):
''' used in view_ticket() and followup_edit()'''
# create the ticketcc_string and check whether current user is already
# create the ticketcc_string and check whether current user is already
# subscribed
username = user.username.upper()
useremail = user.email.upper()
@ -448,7 +449,7 @@ def update_ticket(request, ticket_id, public=False):
messages_sent_to = []
# ticket might have changed above, so we re-instantiate context with the
# ticket might have changed above, so we re-instantiate context with the
# (possibly) updated ticket.
context = safe_template_context(ticket)
context.update(
@ -457,7 +458,7 @@ def update_ticket(request, ticket_id, public=False):
)
if public and (f.comment or (f.new_status in (Ticket.RESOLVED_STATUS, Ticket.CLOSED_STATUS))):
if f.new_status == Ticket.RESOLVED_STATUS:
template = 'resolved_'
@ -712,7 +713,7 @@ def ticket_list(request):
or request.GET.has_key('status')
or request.GET.has_key('q')
or request.GET.has_key('sort')
or request.GET.has_key('sortreverse')
or request.GET.has_key('sortreverse')
):
# Fall-back if no querying is being done, force the list to only
@ -751,7 +752,7 @@ def ticket_list(request):
date_from = request.GET.get('date_from')
if date_from:
query_params['filtering']['created__gte'] = date_from
date_to = request.GET.get('date_to')
if date_to:
query_params['filtering']['created__lte'] = date_to
@ -842,7 +843,7 @@ def edit_ticket(request, ticket_id):
return HttpResponseRedirect(ticket.get_absolute_url())
else:
form = EditTicketForm(instance=ticket)
return render_to_response('helpdesk/edit_ticket.html',
RequestContext(request, {
'form': form,
@ -854,7 +855,7 @@ def create_ticket(request):
assignable_users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
else:
assignable_users = User.objects.filter(is_active=True).order_by('username')
if request.method == 'POST':
form = TicketForm(request.POST, request.FILES)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
@ -955,7 +956,7 @@ def run_report(request, report):
return HttpResponseRedirect(reverse("helpdesk_report_index"))
report_queryset = Ticket.objects.all().select_related()
from_saved_query = False
saved_query = None
@ -978,22 +979,8 @@ def run_report(request, report):
# a second table for more complex queries
summarytable2 = defaultdict(int)
month_name = lambda m: MONTHS_3[m].title()
months = (
_('Jan'),
_('Feb'),
_('Mar'),
_('Apr'),
_('May'),
_('Jun'),
_('Jul'),
_('Aug'),
_('Sep'),
_('Oct'),
_('Nov'),
_('Dec'),
)
first_ticket = Ticket.objects.all().order_by('created')[0]
first_month = first_ticket.created.month
first_year = first_ticket.created.year
@ -1005,7 +992,7 @@ def run_report(request, report):
periods = []
year, month = first_year, first_month
working = True
periods.append("%s %s" % (months[month - 1], year))
periods.append("%s %s" % (month_name(month), year))
while working:
month += 1
@ -1014,7 +1001,7 @@ def run_report(request, report):
month = 1
if (year > last_year) or (month > last_month and year >= last_year):
working = False
periods.append("%s %s" % (months[month - 1], year))
periods.append("%s %s" % (month_name(month), year))
if report == 'userpriority':
title = _('User by Priority')
@ -1080,7 +1067,7 @@ def run_report(request, report):
elif report == 'usermonth':
metric1 = u'%s' % ticket.get_assigned_to
metric2 = u'%s %s' % (months[ticket.created.month - 1], ticket.created.year)
metric2 = u'%s %s' % (month_name(ticket.created.month), ticket.created.year)
elif report == 'queuepriority':
metric1 = u'%s' % ticket.queue.title
@ -1092,11 +1079,11 @@ def run_report(request, report):
elif report == 'queuemonth':
metric1 = u'%s' % ticket.queue.title
metric2 = u'%s %s' % (months[ticket.created.month - 1], ticket.created.year)
metric2 = u'%s %s' % (month_name(ticket.created.month), ticket.created.year)
elif report == 'daysuntilticketclosedbymonth':
metric1 = u'%s' % ticket.queue.title
metric2 = u'%s %s' % (months[ticket.created.month - 1], ticket.created.year)
metric2 = u'%s %s' % (month_name(ticket.created.month), ticket.created.year)
metric3 = ticket.modified - ticket.created
metric3 = metric3.days
@ -1106,15 +1093,15 @@ def run_report(request, report):
if report == 'daysuntilticketclosedbymonth':
summarytable2[metric1, metric2] += metric3
table = []
if report == 'daysuntilticketclosedbymonth':
for key in summarytable2.keys():
summarytable[key] = summarytable2[key] / summarytable[key]
header1 = sorted(set(list( i.encode('utf-8') for i,_ in summarytable.keys() )))
column_headings = [col1heading] + possible_options
# Pivot the data so that 'header1' fields are always first column
@ -1330,11 +1317,11 @@ def calc_basic_ticket_stats(Ticket):
date_30_str = date_30.strftime('%Y-%m-%d')
date_60_str = date_60.strftime('%Y-%m-%d')
# > 0 & <= 30
# > 0 & <= 30
ota_le_30 = all_open_tickets.filter(created__gte = date_30_str)
N_ota_le_30 = len(ota_le_30)
# >= 30 & <= 60
# >= 30 & <= 60
ota_le_60_ge_30 = all_open_tickets.filter(created__gte = date_60_str, created__lte = date_30_str)
N_ota_le_60_ge_30 = len(ota_le_60_ge_30)
@ -1357,7 +1344,7 @@ def calc_basic_ticket_stats(Ticket):
average_nbr_days_until_ticket_closed_last_60_days = calc_average_nbr_days_until_ticket_resolved(all_closed_last_60_days)
# put together basic stats
basic_ticket_stats = { 'average_nbr_days_until_ticket_closed': average_nbr_days_until_ticket_closed,
basic_ticket_stats = { 'average_nbr_days_until_ticket_closed': average_nbr_days_until_ticket_closed,
'average_nbr_days_until_ticket_closed_last_60_days': average_nbr_days_until_ticket_closed_last_60_days,
'open_ticket_stats': ots, }